Kelli Maxwell
Kelli Maxwell at Southaven Honda

Kelli Maxwell

Service Advisor

Southaven Honda

685 Goodman Rd E
Southaven, MS 38671

Contact Me
4.7
47 Reviews
4.7

47 Reviews

Write a Review

47 Reviews of Kelli Maxwell

June 02, 2025

Dealership Rating
Employee Rating

Kelli Maxwell is the best of the best. She handle my situation with expediency!!! Im so grateful for her. She kept me posted and the whole experience was Awesome Hats off to her More

by BRENDADUDLEY828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2025

Southaven Honda responded

Thank you so much for your 5 star review! We couldn't agree more, we are proud to have Kelli on our team! We love your review so much we're going to feature it on our social media! Please look forward to it!

May 27, 2025

Dealership Rating
Employee Rating

Ms. Kelli was busy. I found her to be rude, cutting me off and not allowing me to finish my thoughts. It was my opinion that she was frustrated with me asking questions and needing clarity as it pertaine More

by marshall_dinah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2025

Southaven Honda responded

Thank you for your 5 star review! We appreciate all your feedback and apologize for this experience! We would love to resolve this issue if you would let us, please reach out to our Service Manager Tiffany for more information! 662-655-1020

May 16, 2025

Dealership Rating
Employee Rating

Kelli was very knowledgeable and helpful with needed services. The wait time wasn't too long. More

by mclay71655
Recommend Dealer
Yes

Other Employees Tagged: Kelli Maxwell

May 22, 2025

Southaven Honda responded

Thank you for your 5 star review!

May 01, 2025

Dealership Rating
Employee Rating

Awesome and on time The experience that I interacted with all of the customers service was excellent and quick! More

by susiepoot
Recommend Dealer
Yes

Other Employees Tagged: Kelli Maxwell

May 05, 2025

Southaven Honda responded

Thank you so much for your feedback! We appreciate your 5 star review!

April 24, 2025

Dealership Rating
Employee Rating

They previously charged me $127 for an after market part from O'Reilly's that they paid $59 for at the most. And this last project they wanted to charge me over $8000 for the same thing I had done for $4500 More

by Milton Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 24, 2025

Southaven Honda responded

Thank you for taking the time to share your experience. We’re genuinely sorry to hear about your concerns regarding pricing. We understand how important transparency and trust are—especially when it comes to automotive repairs and services. While aftermarket parts can vary in cost due to factors like shipping, warranty coverage, and labor, we never want a customer to feel misled or overcharged. We take allegations of unfair pricing, especially toward elderly customers, very seriously and would appreciate the opportunity to review this situation in more detail. Please feel free to contact me directly so we can look into your past service records. Your feedback is important. Chris Anderson General Manager Ph# 662-655-1020 canderson@southavenhonda.com

April 08, 2025

Dealership Rating
Employee Rating

I still had to pay another charge for having them to reverse my tires rotate. I was not happy about that. Kelli did tell me I might feel a difference but did not tell me I would hear a loud rubbing nois More

by Tadams649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2025

Southaven Honda responded

Thank you so much for this feedback! We appreciate you taking time letting us know where we can improve! We value these types of reviews more than ever and thank you for your 5 stars!

March 27, 2025

Dealership Rating
Employee Rating

Great service in a timely manner. Workers are very knowledgeable and extremely helpful. Wouldn't take my vehicle anywhere else More

by harvy8452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hendrix

Mar 27, 2025

Southaven Honda responded

Thank you for your 5 star review!

March 11, 2025

Dealership Rating
Employee Rating

Overpriced. Only seem to care about people with Elon Musk/Donsld Trump level income. Am a humble school teacher & I wasted effort, time, & money so they could s More

by DeltaBallCoach007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 11, 2025

Southaven Honda responded

Hello DeltaBallCoach007, We respect all of our guest. Your vehicle was not purchased at Southaven Honda, and we simply did a diagnostic check to determine why your check engine light was on. Our advisor informed you of our findings. We would love to help you fix the issue with your vehicle. Please let us know if we can be of service. Respectfully, Chris Anderson General Manager Southaven Honda

March 10, 2025

Dealership Rating
Employee Rating

Dealership is friendly they do as much as they can for you. They have some stupid rules, but what are you gonna do? More

by awknmk0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Philip Casserino

Mar 11, 2025

Southaven Honda responded

Thank you for your 5 star review!

March 05, 2025

Dealership Rating
Employee Rating

Kelli was very helpful and responsive. All around great customer service, time resolution, and quality service. More

by zachvega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2025

Southaven Honda responded

Thank you so much for the sweet words! We are proud to have Kelli as our Assistant Service Director! We're so happy she could earn a 5 star review from you!

1
...

Dealership Inventory (205 Vehicles)

new 2025 Honda Ridgeline car, priced at $46,357
2025 Honda Ridgeline
new
Sonic Gray Pearl exterior
Automatic
All-wheel Drive
new 2025 Honda Accord Hybrid car, priced at $34,263
2025 Honda Accord Hybrid
new
Platinum White Pearl exterior
Automatic
Front-wheel Drive
used 2022 Mitsubishi Outlander car, priced at $25,897
2022 Mitsubishi Outlander
used
Alloy Silver Metallic exterior
Automatic
Four-wheel Drive
new 2025 Honda CR-V Hybrid car, priced at $38,003
2025 Honda CR-V Hybrid
new
Radiant Red Metallic exterior
Automatic
Front-wheel Drive
new 2025 Honda Ridgeline car, priced at $43,701
2025 Honda Ridgeline
new
Platinum White Pearl exterior
Automatic
All-wheel Drive
used 2020 Mazda CX-5 car, priced at $19,997
2020 Mazda CX-5
used
Jet Black Mica exterior
Automatic
Front-wheel Drive