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Kelli Maxwell

Overview Reviews (138) Inventory (194)

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Kelli Maxwell

Kelli Maxwell | Page 2

Service Advisor

Southaven Honda

685 Goodman Rd E
Southaven, MS 38671

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4.6

138 Reviews

Overview Reviews (138) Inventory (194)

4.6

138 Reviews

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138 Reviews of Kelli Maxwell

March 19, 2026

Dealership Rating

Employee Rating

Kelli is always great. She is always relatable when it comes to my vehicle and making sure I know the health of my vehicles situation. She is always relatable when it comes to my vehicle and making sure I know the health of my vehicles situation. More

by aswauncy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 23, 2026 -

Southaven Honda responded

Thank you for your 5 star review! We agree, Kelli is great! We are proud to have her on our team!

March 15, 2026

Dealership Rating

Employee Rating

The driver side mirror was replaced for safety recall. The new mirror is distorted and not properly installed. It won't stay in position after the door is opened. I wish I had never gone to the dealership The new mirror is distorted and not properly installed. It won't stay in position after the door is opened. I wish I had never gone to the dealership. Now I must spend time and gas returning to the dealership to hopefully get it fixed. More

by bcutt

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kelli Maxwell

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Mar 16, 2026 -

Southaven Honda responded

I’m very sorry for the trouble with your mirror—please call me so I can get this corrected for you as quickly as possible. Talin Coester, Service Manager 📞 662‑655‑1334

Apr 02, 2026 -

Southaven Honda responded

I spoke with kelli as well as the shop foreman who will handle it personally. The safety recall was performed because some mirrors would come loose from the car. just as a precaution ive ordered two mirrors. Id like to do something for you - take care of your next oil change/rotate or maybe help with any other services you may need. i know its tough being so far from the dealership.

Mar 16, 2026 -

bcutt responded

I called Kelli as soon as I discovered the problem with the mirror. She expressed her concern and assured me that she would order a new replacement, however, now I must return to the dealership (100 miles each way) to get the faulty mirror replaced. There was nothing wrong with the original mirror and it always stayed where I positioned it. I had driven the car over 70,000 miles with no problems, now I have to worry that a random parts installer may not get it right even on the second try.

March 15, 2026

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Employee Rating

Too expensive Takes too long for service Simple things are not done in a timely fashion are not done in a timely fashion More

by SHARON51.GARY

Verified Customer

Recommend Dealer

Other Employees Tagged: Kelli Maxwell

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Mar 16, 2026 -

Southaven Honda responded

Thank you for sharing this feedback. That’s not the level of service we aim to provide, and I appreciate you bringing it to my attention. Please reach out to me directly so I can review what happened and ensure your next visit is handled quickly, correctly, and at a fair cost. Your time and trust matter to us. Talin Coester Service Manager 📞 662‑655‑1334

March 14, 2026

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Employee Rating

The service is was fast, friendly and efficient. The cafe coffee machine is worth the trip. The cafe coffee machine is worth the trip. More

by MCCOY.WENDI

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kelli Maxwell

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Mar 17, 2026 -

Southaven Honda responded

Thank you for your 5 star review! We look forward to helping you with all your vehicle needs again in the future!

March 14, 2026

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Employee Rating

It was quick and clean. Kelli was very pleasant. I'll return when I need services. Kelli was very pleasant. I'll return when I need services. More

by thompsontamara568

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kelli Maxwell

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Mar 17, 2026 -

Southaven Honda responded

Thank you for your 5 star review! We are proud to have Kelli on our team!

March 13, 2026

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Employee Rating

Kelli Maxwell went above and beyond getting my car serviced. She explained everything to me very well! serviced. She explained everything to me very well! More

by cthompson1227

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kelli Maxwell

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Mar 17, 2026 -

Southaven Honda responded

Thank you for your 5 star review! We are proud to have Kelli on our team!

March 13, 2026

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Employee Rating

Kelly was very helpful and the wait wasn't that long. I had to get a new battery I had to get a new battery More

by Pamelakc1516

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kelli Maxwell

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Mar 17, 2026 -

Southaven Honda responded

Thank you for your 5 star review! We are proud to have Kelli on our team!

March 13, 2026

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Employee Rating

The dealership was nice, they helped me get in quick and showed me the waiting area, the work that was done was good showed me the waiting area, the work that was done was good More

by Mrchris901

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 17, 2026 -

Southaven Honda responded

Thank you for your 5 star review!

March 13, 2026

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Employee Rating

Amazing people and quick service ? ? Nice place to get your vehicle from Kelli Maxwell is the best person there hands down ? Nice place to get your vehicle from Kelli Maxwell is the best person there hands down More

by Tricewhite_02

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kelli Maxwell

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Mar 17, 2026 -

Southaven Honda responded

Thank you for your 5 star review! We are proud to have Kelli on our team!

March 12, 2026

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Employee Rating

It a great place with wonderful staff Kelli Maxwell is polite, professional, and easy to work with. polite, professional, and easy to work with. More

by Melissarogers102517

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kelli Maxwell

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Mar 17, 2026 -

Southaven Honda responded

Thank you for your 5 star review! We are proud to have Kelli on our team!

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