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Keith Shockency
Keith Shockency at Lima Auto Mall

Keith Shockency

Service Manager

Lima Auto Mall

2200 North Cable Road
Lima, OH 45807

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4.9
346 Reviews
4.9

346 Reviews

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346 Reviews of Keith Shockency

December 22, 2025

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Employee Rating

Very good communication. Very friendly. I was pleasantly surprised they washed and fueled up my truck after service. More

by jeff.barga8734
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 22, 2025

Lima Auto Mall responded

Thank you for your wonderful review, Jeff! We’re thrilled to hear that you had a positive experience with the communication and friendly service at Lima Auto Mall. It's great to know that you appreciated the extra touch of having your truck washed and fueled after service. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

December 07, 2025

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Great service, got me the best price on specific tires that I wanted with hella fast shipping More

by Dbuswell96
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2025

Lima Auto Mall responded

Thank you for the fantastic review! We’re thrilled to hear that you received great service and got the best price on the tires you wanted, along with fast shipping. Your satisfaction is our priority at Lima Auto Mall. We look forward to serving you again in the future! Sincerely, The Lima Auto Mall Team

December 06, 2025

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Employee Rating

Explained service needed and why. Clean waiting area. Easy in and out of service area. Friendly. More

by LWFDADDYBEAR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2025

Lima Auto Mall responded

Thank you for your wonderful review! We're glad to hear that you had a positive experience at Lima Auto Mall. It's great to know that you found our service explanation clear and appreciated our clean waiting area. Our team strives to make every visit easy and enjoyable, and we’re delighted that our friendly staff made a good impression. We look forward to seeing you again! Sincerely, The Lima Auto Mall Team

November 19, 2025

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Employee Rating

I received excellent customer service from Keith and the entire service department. They addressed all of my concerns, explained the diagnosis and completed the repairs very quickly. Everyone was friendly, More

by Jennifer Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caleb Wellman, Adam Bondrowski , Diane Resch

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Nov 20, 2025

Lima Auto Mall responded

Thank you, Jennifer! We’re thrilled to hear about your excellent experience with Keith and our service department at Lima Auto Mall. Our team works hard to provide top-notch service, and it’s wonderful to know that they addressed your concerns promptly and professionally. We appreciate your kind words and hope to see you again soon! Sincerely, The Lima Auto Mall Team

November 02, 2025

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Employee Rating

Service dept. Is very friendly and efficient I was made aware of future maintenance needed to be done More

by STEVEPAULAMILLER73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Caleb Wellman, Adam Bondrowski

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Nov 03, 2025

Lima Auto Mall responded

Thank you for your wonderful review! We’re thrilled to hear that you found our service department at Lima Auto Mall to be friendly and efficient. It's great to know that our team was able to keep you informed about future maintenance needs. We appreciate your feedback and look forward to assisting you again soon! Sincerely, The Lima Auto Mall Team

October 15, 2025

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Employee Rating

Good polite service, nice waiting lounge, clean restroom, fast for an oil change and tire rotation. More

by steiner6
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Swaney, Charles McClung, Brett Dardio

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Oct 16, 2025

Lima Auto Mall responded

Thank you for your kind words! We’re delighted to hear that you had a positive experience at Lima Auto Mall with our service and facilities. Our team works hard to provide quick and efficient service, and we appreciate you taking the time to share your feedback. Looking forward to seeing you again for your next service! Sincerely, The Lima Auto Mall Team

October 06, 2025

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Service is always wonderful Keith, Adam, ryan, and Caleb always show exceptional service the best!! More

by JOAN.LOTIS
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Eriq Gibson, Caleb Wellman, Adam Bondrowski

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Oct 06, 2025

Lima Auto Mall responded

Thank you so much for your wonderful review, Joan! We're thrilled to hear that you consistently receive exceptional service from Keith, Adam, Ryan, and Caleb at Lima Auto Mall. We appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, The Lima Auto Mall Team

October 02, 2025

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Employee Rating

They will not fix my broken vehicle that was broken when I bought it 4 months ago More

by haa1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan Swaney, Charles McClung, Brett Dardio

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Oct 03, 2025

Lima Auto Mall responded

We understand the customer’s concern and want to make sure it is fully resolved. At this time, our technicians have not been able to duplicate the issue during inspections, and the customer also canceled their last appointment after noting the concern was not acting up when heading to the dealership. We encourage the customer to reach out and reschedule if the concern occurs again so our service team can diagnose it further. Our goal is always to ensure the vehicle is performing properly and that our customers feel confident in their ownership experience. Please call me Ryan Swaney (419)993-6054.

Oct 04, 2025

Lima Auto Mall responded

We understand your frustration and want to clarify our efforts. Each time you brought your vehicle in, our technicians thoroughly inspected and test drove it, but we were unable to duplicate the concern during your visits. Because the issue occurs randomly, it has been challenging to confirm and properly diagnose. When you cancelled your most recent appointment, we had no opportunity to recheck the vehicle. We did reach out after your review, and we are willing to continue working with you should you decide to bring the vehicle back in. Our goal remains the same—to resolve the concern once we are able to experience and identify it firsthand.

Oct 04, 2025

haa1122 responded

This is NOT true. They tried to fix it the second time I brought it in. I drove it for the 500 miles like they said and it was still acting up, just not as bad. So I still brought it back. They claimed they didn’t feel it acting up so they gave it back to me. It has since gotten worse and more frequent but it is at random times. I cancelled coming back in because there is no way to make the issue happen. I did not cancel on my way because it was not acting up. That is not true and I have proof. I am not the only person who has noticed the issue with my vehicle. Many people who have ridden with me feel the issue. But it’s unlikely I’ll get them to notice on a 5 minute test drive which is why I didn’t bother to come back. Since I wrote the review, they have reached out so we will see where it goes from here.

Oct 06, 2025

haa1122 responded

After many messages back and forth, they are willing to try to diagnose and fix the vehicle Alan MY DIME! Absolutely not! This problem occurred before I even bought the car, continued to occur, they attempted to fix once and it didn’t work and now that I’m “out of the warranty” timeframe, i have to pay for it. What will NOT be returning to this company. I will go to a place where people stand behind the product they sell.

September 27, 2025

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Chad did excellent work on your car last week ! Thanks to him and Keith for such amazing job . More

by ABONITO
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 28, 2025

Lima Auto Mall responded

Thank you for your wonderful review, Abonito! We’re glad to hear that you had an excellent experience with Lima Auto Mall and that Chad and Keith provided you with amazing service on your car. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

September 09, 2025

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Always a great service experience at the Lima Auto Mall! Kind, courteous and efficient staff! More

by Matt Lhamon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 09, 2025

Lima Auto Mall responded

Thank you for your feedback, Matt! We're pleased to hear you had a great service experience with us at Lima Auto Mall. Our team strives to provide courteous and efficient service, and it's great to know that you appreciated it. We look forward to serving you again. Sincerely, The Lima Auto Mall Team

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