Keith Davis
Keith Davis at Acura of Berlin
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Keith Davis

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.9
300 Reviews
4.9

300 Reviews

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300 Reviews of Keith Davis

March 13, 2025

Dealership Rating
Employee Rating

I usually am able to get a service appointment relatively quickly. Keith and the others seem very nice,courteous and knowledgeable More

by marrowadh
Recommend Dealer
Yes

March 09, 2025

Dealership Rating
Employee Rating

The mechanic and technicians Keith and Eli need to go back to school. Very Unprofessional, they told me I needed and engine harness and didn’t even install it right and charged me $500. my car sat for 2 More

by AngelMarte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eli

Mar 10, 2025

Acura of Berlin responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Eric Diaz General Manager 860-829-3787

March 06, 2025

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One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service m More

by Derante23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 06, 2025

Acura of Berlin responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Eric Diaz General Manager 860-829-3787

February 18, 2025

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Employee Rating

Is hard to find good honest people now The Brain is one of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you More

by Tompolkowski
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy, Brian Roush

Feb 18, 2025

Acura of Berlin responded

Thank you, Tom, for taking the time to share your thoughts on working with Brian and our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

February 14, 2025

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Keith was great. ..friendly, professional and business-like. He's an asset to your dealership. More

by cathrynburke
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 16, 2025

Acura of Berlin responded

Cathryn, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Keith and our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

January 31, 2025

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There was little waiting for my service appt. ,and my service was completed in a timely manner. Overall a pleasant experience. More

by Keithbacon1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 02, 2025

Acura of Berlin responded

Thank you, Keith! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 28, 2025

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Employee Rating

I was very happy with the service and people working around my car Thank you very much More

by ALICJA.LENIART
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Cutler

Jan 28, 2025

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

January 17, 2025

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Employee Rating

Great Customer Service. I Was In And Out Without Any Issues. They Did A Gret Job On My Truck.. More

by THEOSARGENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2025

Acura of Berlin responded

Theo, Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

January 05, 2025

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Employee Rating

The service department was professional , courteous, and precise. They went above & beyond to be sure I was satisfied with the work. More

by lomaglio4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy, Jonathan Roath

Jan 06, 2025

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

January 01, 2025

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Employee Rating

Great service, stayed within the advised timeframe, very courteous staff. Would highly recommend this dealership More

by PELINOSILVESTRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy, Brian Roush

Jan 02, 2025

Acura of Berlin responded

Pelino, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

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