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Keith Davis

Overview Reviews (287) Inventory (158)

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Keith Davis

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Keith Davis

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.9

287 Reviews

Overview Reviews (287) Inventory (158)

4.9

287 Reviews

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287 Reviews of Keith Davis

November 12, 2024

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Employee Rating

Easy in and out, no issues. Would like help with my radio, but didn’t mention when I was there. Would like help with my radio, but didn’t mention when I was there. More

by cdklotz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jaime Andrzeicik

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Nov 12, 2024 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

November 11, 2024

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Excellent people kept me informed of the progress with my car and did a very nice job. car and did a very nice job. More

by ADMCALLISTER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Roy, Jonathan Roath

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Nov 12, 2024 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

November 08, 2024

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Very Good service. Friendly people’s .I’m will come back and highly recommended . So please for these service. Friendly people’s .I’m will come back and highly recommended . So please for these service. More

by sonnguyen8

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 10, 2024 -

Acura of Berlin responded

November 08, 2024

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Employee Rating

Keith is wonderful to work with! He treats your car as his own! You can trust him and the mechanics to do the right thing when it comes to your Acura! He treats your car as his own! You can trust him and the mechanics to do the right thing when it comes to your Acura! More

by RONPAC31

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cyrus

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Nov 10, 2024 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Keith met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

November 05, 2024

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Service was promoted. Dealer was nice inside . Service people were nice . Location was good for me . Dealer was nice inside . Service people were nice . Location was good for me . More

by Lnr27luis1

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jaime Andrzeicik

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Nov 07, 2024 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

November 04, 2024

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Employee Rating

Great service advisor! 1 issue tho, not service related , mark in paint since purchased please call me 1 issue tho, not service related , mark in paint since purchased please call me More

by Raulukaitis

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adam Leach

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Nov 05, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Eric Diaz General Manager 860-829-3787

October 31, 2024

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Deplorable is the only way I can describe the Service Center in Acura Berlin. The biggest mistake I've ever made was bringing my car into this dealership and continuing to go back for some unknown reason Center in Acura Berlin. The biggest mistake I've ever made was bringing my car into this dealership and continuing to go back for some unknown reason. Matthew is very nice and polite which is the only positive thing I can say about the department. For the last 3 years I've been taking my brand new car in for service and problems (and there's been a lot) and other than a couple of times, there's been a problem every time. There's no sense of urgency to return phone calls for days, parts not being ordered which causes delays, problems not being fixed or even addressed, and just absolute disregard for customer needs. I have no clue why I am having such bad luck with the services when all other reviews are great. Truly disappointing. More

by s.mustabasic

Verified Customer

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Oct 31, 2024 -

Acura of Berlin responded

Thank you for sharing your experience with us. We sincerely apologize for the repeated inconveniences you’ve faced with your new MDX. We recognize the frustrations that come with dealing with issues like the squeaking seat, which led us to replace the seat frame, the cup holder replacement, and addressing minor wind noise by replacing the molding. Additionally, we prioritized the recalls, such as the FAKRA cable for your radio, completing them as soon as possible. To acknowledge your concerns further, we provided a discount on your recent maintenance service as a way of making amends for the inconvenience these small defects have caused. At Acura of Berlin, we strive to go above and beyond to resolve any manufacturer defects, aiming to provide the best possible experience. This commitment is why so many of our customers have shared positive experiences with us. We understand the disappointment in facing multiple issues with a new vehicle, which is why we reached out to you three times, leaving voicemails to ensure your concerns were not only heard but addressed with urgency. We value you as a client and appreciate your patience, and we’re here to continue supporting you however possible. Eric Diaz General Manager 860-829-3787

October 31, 2024

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Employee Rating

Keith is always friendly and professional. My only surprise was that the car hadn't been put through the car wash even though it was sitting there for 4 days, plus my battery that they had re My only surprise was that the car hadn't been put through the car wash even though it was sitting there for 4 days, plus my battery that they had replaced was sitting on the floor of my back seat with no explanation, though I got one later. Finally, it was expensive and I wasn't sure how well they inspected the brakes on the multipoint inspection, but I will bring it back if there's any problem. Car felt good driving home. Thanks! More

by MIKENDINA

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Roy

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Nov 03, 2024 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

October 18, 2024

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Employee Rating

Keith is always pleasant. It's always a pleasure coming in to service my car. Mathew is always gracious too. It's always a pleasure coming in to service my car. Mathew is always gracious too. More

by AAYUB578

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Roy

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Oct 19, 2024 -

Acura of Berlin responded

We are very happy to hear that Keith provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

October 14, 2024

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Employee Rating

The dealership had an amazing and comfortable waiting area. With coffee and breakfast bar for anybody. area. With coffee and breakfast bar for anybody. More

by carmarieotero

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 14, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

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