Keith Benkel

When we arrived, the experience immediately felt disorganized compared to other dealerships. There was no greeting, no basic customer service, and no effort to acknowledge us. We were simply told to disorganized compared to other dealerships. There was no greeting, no basic customer service, and no effort to acknowledge us. We were simply told to wait, and the overall environment felt unclean and poorly maintained. After waiting 30 minutes for a test drive, the vehicle had no gas and smelled strongly of cigarette smoke. When we asked for gas, we were told they “don’t typically do that for used vehicles,” which was very disappointing given the circumstances. Other dealerships would at least have gas in the car. JUST WOW. Communication throughout the process was inconsistent, and the finance manager was dismissive and made unnecessary comments about our travel distance. Remarks like “you can drive off just like the way you came” were unprofessional and unnecessary. We were also pressured to add an approximately $5,000 service package that had not been disclosed earlier in the process and was presented in a way that suggested it could not be removed, which felt misleading and not transparent. In Texas, dealerships are not permitted to misrepresent optional add-ons as mandatory or include charges that the consumer has not knowingly agreed to. This portion of the process felt deceptive, non-transparent, and inconsistent with standard dealership disclosure practices. We also experienced issues with credit handling, credit inquiries were run without clear communication or notice during the process, which added to the lack of transparency overall. Additionally, we observed concerning behavior toward other customers that raised further questions about how transparent the sales process is across the board. "So, your car has too many miles, so we have to do ___" I felt bad for those people were also being taken advantage of. Overall, the experience felt disorganized, high-pressure, and lacking basic professionalism. Based on our experience, we would not recommend this dealership. More

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