Kavonte Ivery

Terrible customer service. Was told that I “couldn’t afford a car and had no business being there”. I was a cash buyer. Car was not detailed properly, dirty inside, spillages n Was told that I “couldn’t afford a car and had no business being there”. I was a cash buyer. Car was not detailed properly, dirty inside, spillages not wiped clean. Missing floor mats with no replacements provided. Awful. Will never return of recommend. More

by rclancy2569 Verified Customer Verified Customer

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On February 28, 2025, I purchased a used 2021 white Kia Soul from ALM Kia South, making a $500 down payment. I was assured the vehicle had been detailed and had undergone a 20-point inspection. However, up Soul from ALM Kia South, making a $500 down payment. I was assured the vehicle had been detailed and had undergone a 20-point inspection. However, upon receiving the car, it was evident that it had not been cleaned since its trade-in in December 2024. Additionally, the right headlight needed replacement, the driver-side internal light was out, and the ventilation system malfunctioned, blowing hot air while the A/C was on. On March 7, I returned the car for the promised inspection and detailing, but the service team was unaware of these requests due to a lack of communication from my sales representative, Kavonte Ivery. As a result, I waited over four hours for these services to be completed. On March 13, I was informed by the finance department that my loan with Prestige Financial was denied due to my new job's start date not being finalized. I immediately spoke with Latoyia from finance to confirm the return process and reimbursement of my down payment. She did not confirm how the refund would be issued. The following day, March 14, I received multiple calls from management stating that if I did not return the car by the end of the day, it would be marked as stolen, and the police would be sent to my home. I returned the car at 7:50 PM. At that time, I was assured by Latoyia and her manager that the vehicle had been inspected and that my $500 down payment would be refunded, with a receipt issued on March 17. However, as of today, March 21, I have not received my refund or the promised receipt. Despite multiple follow-ups via phone and text on March 19 and 20, Charles Dansby, Latoyia, and Izzy from the finance team have failed to respond or provide an update on my reimbursement. I am requesting immediate action to ensure the prompt return of my $500 down payment. Additionally, I urge ALM Kia South to implement better communication and ethical business practices to prevent this from happening to other customers. More

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Kia Representatives was patient professional in accuracy of customer support .As a Kia Optima owner I'm happy with The recall repair service. of customer support .As a Kia Optima owner I'm happy with The recall repair service. More

by K420SAGE Verified Customer Verified Customer

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Loving the way they operate and communicate with one another - makes the whole process sufficient - Completely satisfied as of now. another - makes the whole process sufficient - Completely satisfied as of now. More

by kbellerbe93 Verified Customer Verified Customer

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Hands down the best experience from start to finish I highly recommend anyone to shop with them highly recommend anyone to shop with them More

by jj7820756 Verified Customer Verified Customer

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ALM Kia South showed us Great service, great attitude, great facility and excellent workers during the entire process. great facility and excellent workers during the entire process. More

by arielashay97 Verified Customer Verified Customer

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I had a wonderful experience, offered options, and was considered of my feeling. Excellent customer service! considered of my feeling. Excellent customer service! More

by byt1249 Verified Customer Verified Customer

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Best service! !! Can’t beat it. Will never go anywhere else to get my Kia serviced! !! Can’t beat it. Will never go anywhere else to get my Kia serviced! More

by ashleyashmore Verified Customer Verified Customer

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The sales experience at ALM Kia was great. But when I went back for my first service, an 8000 maintenance for my EV6, things quickly went south. First, the advisor repeatedly told me I needed But when I went back for my first service, an 8000 maintenance for my EV6, things quickly went south. First, the advisor repeatedly told me I needed an oil change. Then, after waiting for two hours, they finished my car, I paid, but then they lost my key. The kicker was that they made me wait for over an hour longer before they finally told me that the key was missing. I could see that my car was sitting, locked, but no one would tell me why I couldn't leave. And now - the icing on the cake - the manager offered me a free oil change to make up for all the hassle (in case you are wondering, no, an EV does not have oil). I was at the dealership for four and a half hours. I got my key back a few days later, another customer had taken them off the advisor's desk. So, my key was not secured as it should have been. A hot mess all around. Cannot recommend this dealer for service. More

by jan.mcafee Verified Customer Verified Customer

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My experience at ALM Kia was amazing. The staff was very accommodating and I was in and out in a timely manner The staff was very accommodating and I was in and out in a timely manner More

by manntam05 Verified Customer Verified Customer

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