Kaulder Good

Good with sales but below average with after sales. I am happy with the new car I purchased, however I was promised a reimbursement of vehicle inspection if I did it locally near my area and sent them I am happy with the new car I purchased, however I was promised a reimbursement of vehicle inspection if I did it locally near my area and sent them the report which I did, but it's been more than 3 weeks and multiple follow-ups but there is no response at all. Losing my trust on this dealership so can't really rely on my future transactions with them. More

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Our brakes in our Santa Fe were squeaky and we took the car to First Hyundai. They told us to replace the brake pads. We did, to the tune of $700. The squeak did not resolve and we took the car back. We we car to First Hyundai. They told us to replace the brake pads. We did, to the tune of $700. The squeak did not resolve and we took the car back. We were told it was "road grit" and the brakes were fine. Squeak never resolved. We took the car to another dealership, where they found damage to the brakes so serious, I was not allowed to leave in the car until it was repaired. The front brakes were never assembled properly (the original reason for the squeak) and in the course of replacing the rear brake pads, the rear brakes were damaged. Parts were missing. Other parts were bent and punctured more parts, and the parking brake was damaged. So, First Hyundai missed the initial problem in the first place and damaged our brakes in replacing the pads. Then they either missed the initial problem again plus the damage they did when we took the car in the second time and got the road grit excuse or they lied about checking the second time. And now we have to pay $800 to get things repaired correctly and are lucky we aren't dead in a ditch somewhere. More

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Service is terrible and service telephone operator is rude. They wanted me to wait 3-4 weeks to have my car checked because the engine light went on. Took it elsewhere and found the thermostat to be bad rude. They wanted me to wait 3-4 weeks to have my car checked because the engine light went on. Took it elsewhere and found the thermostat to be bad and they expected me to drive it. More

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They seem like a helpful dealership, they were friendly, I have not purchased yet so I can't say too much I have not purchased yet so I can't say too much More

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I had a great experience with First Hyundai. I was interested in buying a Santa Fe plug-in Hybrid. They are very hard to get these days. They had one coming in and gave me an accurate arrival ti I was interested in buying a Santa Fe plug-in Hybrid. They are very hard to get these days. They had one coming in and gave me an accurate arrival time. They suggested I put a refundable deposit down since the cars are in high demand, answered all my questions, were completely up front on the total purchase price and the process. Katie kept me informed and answered all my questions. Kaulder was responsive, and professional. The financing process was efficient and well done. They all made the process surprisingly easy. I am so happy with my purchase! More

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My wife was in the market to purchase a new vehicle. We walked into First Hyundai and were immediately greeted by the GM Eric Moura. Since the minute we met Eric, we were treated like royalty. Our exper We walked into First Hyundai and were immediately greeted by the GM Eric Moura. Since the minute we met Eric, we were treated like royalty. Our experience in dealing with Eric and First Hyundai was second to none. Needless to say we purchased a vehicle that day. Since then I have referred my best friend there who is buying a car and my father is also buying a car through this dealership! Best dealership around ...!! More

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Very pleasant and easy to work with and answered all my questions . The process was fast and efficient questions . The process was fast and efficient More

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