Katrina Jewell | Page 13

Katrina was very knowledgeable and personable. She was fantastic to work with and understood our needs and wants. We knew going to the dealership it, it could be a long process, but she made sure She was fantastic to work with and understood our needs and wants. We knew going to the dealership it, it could be a long process, but she made sure to keep us informed and treated us like friends instead of just customers. I loved how transparent she was with everything and that made us feel a lot more comfortable. I would recommend her to anyone! More

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Katrina was great, helped us out and answered all questions she is a keeper. Thanks Katrina questions she is a keeper. Thanks Katrina More

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Great easy experience. Got exactly what I wanted and the staff was awesome and very professional. Got exactly what I wanted and the staff was awesome and very professional. More

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5 stars are not enough! !! A little about me; I have been in the service industry for most of my life. I have been a business owner and in management positions for about 4 !! A little about me; I have been in the service industry for most of my life. I have been a business owner and in management positions for about 45 years. I do understand the ups and downs of trying to provide a WOW experience to customers and staff. I didn't write the book on customer service but I did live it throughout my career. Ed Martin Toyota was not really on our radar. It was a little out of our search area. When we saw a vehicle that piqued our interest we decided to give you a try. All that being said, I extend to you what we experienced while at your facility. Katrina Jewell is just that, A JEWEL for your business. She was friendly, engaginging, knowledgeable, informative, and most of all incredibly patient. Over the past weeks I have engaged with several dealerships with varying levels of satisfaction . None came close to Katrina. In my most recent experience as a manager, she would not only be my most valued person but I would be relying heavily on her assistance with customer interaction and service. She would be my #1, if you will. If Katrina is not your #1 you certainly do have an amazing team assembled. In an era where it is difficult to find people that want to work...let alone someone that is as qualified, capable, and talented as Katrina. You have found a diamond in the rough and I hope she is a permanent player on your team. Although we spent far less time with Zavier Potter, he was no less cordial and engaging. He was insightful in his assistance and completed our transaction effectively and efficiently. While we were a fixture in your dealership for a few hours, we felt comfortable and at ease during the process. Watching your staff interact with current and potential customers was interesting. I saw smiles throughout the building. I am certain the rest of your staff is no less competent My wife and I cannot express the huge level of satisfaction and gratification we have with Katrina and the entire staff of Ed Martin Toyota. While we intend this vehicle to last when we retire, whenever that happens, if we are in need of another vehicle Ed Martin Toyota will be our destination. We will be referring friends, family and anyone we hear is in the market for a vehicle. More

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Best dealership I've ever worked with. .. They epitomize excellence, honesty, integrity... First dealership I've been willing to advertise for... I usually want the dealer "sticker" removed .. They epitomize excellence, honesty, integrity... First dealership I've been willing to advertise for... I usually want the dealer "sticker" removed from all my vehicles... Brandon, Katrina, Dustin, Xavier... Represent the best of the best... The only thing I'd encourage is for Dustin to smile more... That smile will light up a room brother... God Bless Ed Martin... And God bless his daughter and son in law for living up to Godly principles!!! More

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Katrina is a beautiful person and a awsome salesperson. she will go far in customer relations. she will go far in customer relations. More

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Katrina was very knowledgeable and friendly when helping me find and finance my new car. me find and finance my new car. More

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Very professional service and very friendly team. Katrina has great knowledge of the different models and options - I was very impressed. She was very easy to work with and even made time for me whe Katrina has great knowledge of the different models and options - I was very impressed. She was very easy to work with and even made time for me when I stopped back with a question a few days later. Xavier in finance was also terrific. I really enjoyed my experience and would buy again from Ed Martin Toyota! Just to reiterate - Katrina is the BEST! More

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It has been a pleasure to work with Katrina Jewell during the process of selecting and purchasing a car for our son as he returns to Indiana for a new job. She was patient (particularly in helping me unders the process of selecting and purchasing a car for our son as he returns to Indiana for a new job. She was patient (particularly in helping me understand the audio system, maps, communication options and functions), thorough, knowledgeable and helpful with answering all of our questions. I will be returning to this dealership when it is time for me to get my next car and will be asking specifically to work with Katrina so that I will have the confidence to make that decision based on a full understanding of the options that would best suit my needs. More

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Katrina made sure to make this the best dealership experience I have ever had! Everyone was beyond friendly and helpful throughout the entire process. experience I have ever had! Everyone was beyond friendly and helpful throughout the entire process. More

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