Katie Vanostrand
Katie Vanostrand at Southern Dodge Chrysler Jeep Ram FIAT

Katie Vanostrand

Express Lane Service Advisor

Southern Dodge Chrysler Jeep Ram FIAT

2747 N Military Hwy
Norfolk, VA 23518

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4.5
196 Reviews
4.5

196 Reviews

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196 Reviews of Katie Vanostrand

June 04, 2025

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Employee Rating

Good selection of vehicles. All employees acted in a professional manner and made the entire process a delight. More

by hudsongardens3462
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Recommend Dealer
Yes

June 04, 2025

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Over charges and over priced on parts and labor! They did not put the parts back on my car! I didn’t pick up my vehicle the way i dropped it off! More

by Sunshine1970
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Recommend Dealer
No

June 04, 2025

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overpriced parts and labor, issues not resolved after 250 dollar diagnostic fee, service manager upcharged for premium parts for a different model. car was in three separate full days for basic maintenance w More

by paradisexanchors
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Recommend Dealer
No

June 02, 2025

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The service department employees were very courteous and professional, The mechanic Mr Scott Westbrook was great. My vehicle service was done on time. More

by jshoel
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Recommend Dealer
Yes

Other Employees Tagged: Joe Medlin

May 26, 2025

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Southern's always able to get any service need done right the first time, Every time. More

by likeulikeit_2000
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Recommend Dealer
Yes

Other Employees Tagged: Sam Vanderslice

May 24, 2025

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They took care of all my needs and recalls that I was not aware I had. More

by rcaloyko
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Recommend Dealer
Yes

May 23, 2025

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She took care of my service issue and had the car back to me as quickly as she could More

by likeulikeit_2000
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Recommend Dealer
Yes

Other Employees Tagged: Sam Vanderslice

May 23, 2025

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Employee Rating

This Dealership has completed 2 Recalls for me when the Dealership that I purchased my car kept giving me the run around. If I ever purchase another Chrysler, it will be from this Dealership. More

by sharonlee.hardy
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Recommend Dealer
Yes

May 23, 2025

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Walk-in service was exceptional. All representatives were respectful and professional. Service was completed on time and within quoted amount. Great experience! More

by groovey1969
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Recommend Dealer
Yes

May 22, 2025

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Employee Rating

Katie did not call me when my vehicle was ready and she left work. I was told I was unable to get my vehicle until your next day and I had to work . After I basically refused to leave and was told there wa More

by Imsblake
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Haley More

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