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![Katie Vanostrand at Southern Dodge Chrysler Jeep Ram FIAT](http://cdn-user.dealerrater.com/images/dealer/6009/employees/bc0b282781cc.jpg)
Katie Vanostrand
Express Lane Service Advisor
Southern Dodge Chrysler Jeep Ram FIAT
2747 N Military Hwy
Norfolk, VA 23518
128 Reviews
Write a Review128 Reviews of Katie Vanostrand
February 16, 2025
My husband and son told me to not deal with you because this is a scam.. My son refused all repairs.. It's my truck and my son drives it so I have no idea how to rate anything on this questionnaire. this is a scam.. My son refused all repairs.. It's my truck and my son drives it so I have no idea how to rate anything on this questionnaire. More
February 14, 2025
Great coordination and planning on recall service. Only one thing could and should be improved - provide some transportation options for persons that have to leave their cars in service for more than Only one thing could and should be improved - provide some transportation options for persons that have to leave their cars in service for more than few hours and go somewhere else. More
Other Employees Tagged: Tina Dickenson
February 14, 2025
I went to have oil change to my vehicle and the quick service was great. All persons was extremely helpful and nice. Thank you service was great. All persons was extremely helpful and nice. Thank you More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson, Haley More, Tim Winter, Ernest Chalkley
February 13, 2025
See my response yesterday. Horrible service experience. Little to no communication from service advisor, and has to take truck back a second time. No courtesy driver available. Horrible service experience. Little to no communication from service advisor, and has to take truck back a second time. No courtesy driver available. Lost my vehicle for a week. Horribly inconvenient. More
February 13, 2025
Great customer service, and the work was done in a timely manner. Only downside was no loaner vehicles were available, which left me without a vehicle to use for a day. manner. Only downside was no loaner vehicles were available, which left me without a vehicle to use for a day. More
Other Employees Tagged: Tina Dickenson
February 09, 2025
Not happy with the service this time around. Never had an issue till this visit. Never had an issue till this visit. More
Other Employees Tagged: Haley More , Katie or Hailey were not my service writers this time. Did not get his name in the quick lube.
February 07, 2025
It didn't take them long to get my car back or to make a appt. appt. More
Other Employees Tagged: Ernest Chalkley
February 05, 2025
The service was promt and easy. Katie was very efficient and knowledgeable. Katie and the other employees were very helpful and got me checked in very quickly. The service was compl Katie was very efficient and knowledgeable. Katie and the other employees were very helpful and got me checked in very quickly. The service was completely in the same day, oil and inspection. I always buy and bring my vehicles here. More
February 04, 2025
They are great every time love them always helpful thanks greatly appreciate your hard work greatly appreciate your hard work More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson, Haley More, Tim Winter, Ernest Chalkley
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