Katie Vanostrand
Katie Vanostrand at Southern Dodge Chrysler Jeep Ram FIAT
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Katie Vanostrand

Express Lane Service Advisor

Southern Dodge Chrysler Jeep Ram FIAT

2747 N Military Hwy
Norfolk, VA 23518

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4.5
128 Reviews
4.5

128 Reviews

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128 Reviews of Katie Vanostrand

February 16, 2025

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Employee Rating

My husband and son told me to not deal with you because this is a scam.. My son refused all repairs.. It's my truck and my son drives it so I have no idea how to rate anything on this questionnaire. More

by JTREWICK4
Service Price Transparency
Workmanship
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Recommend Dealer
No

February 14, 2025

Dealership Rating
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Great coordination and planning on recall service. Only one thing could and should be improved - provide some transportation options for persons that have to leave their cars in service for more than More

by florinroman99
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Recommend Dealer
Yes

Other Employees Tagged: Tina Dickenson

February 14, 2025

Dealership Rating
Employee Rating

I went to have oil change to my vehicle and the quick service was great. All persons was extremely helpful and nice. Thank you More

by teamwooten10
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Recommend Dealer
Yes

February 13, 2025

Dealership Rating
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See my response yesterday. Horrible service experience. Little to no communication from service advisor, and has to take truck back a second time. No courtesy driver available. More

by FIREDAWG51
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Recommend Dealer
No

February 13, 2025

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Employee Rating

Great customer service, and the work was done in a timely manner. Only downside was no loaner vehicles were available, which left me without a vehicle to use for a day. More

by Padovese
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Recommend Dealer
Yes

Other Employees Tagged: Tina Dickenson

February 09, 2025

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Employee Rating

Not happy with the service this time around. Never had an issue till this visit. More

by mr.angel1980
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Recommend Dealer
No

Other Employees Tagged: Haley More , Katie or Hailey were not my service writers this time. Did not get his name in the quick lube.

February 07, 2025

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It didn't take them long to get my car back or to make a appt. More

by aprilchapman50
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Recommend Dealer
Yes

Other Employees Tagged: Ernest Chalkley

February 06, 2025

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Excellent service and very professional fast and efficient . Z Zzz z zzz z s z More

by yvonnebason
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Recommend Dealer
Yes

February 05, 2025

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Employee Rating

The service was promt and easy. Katie was very efficient and knowledgeable. Katie and the other employees were very helpful and got me checked in very quickly. The service was compl More

by iamnuts4legos
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Recommend Dealer
Yes

February 04, 2025

Dealership Rating
Employee Rating

They are great every time love them always helpful thanks greatly appreciate your hard work More

by Law dog
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Recommend Dealer
Yes
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