Katie Vanostrand
Express Lane Service Advisor
Southern Dodge Chrysler Jeep Ram FIAT
2747 N Military Hwy
Norfolk, VA 23518
85 Reviews
Write a Review85 Reviews of Katie Vanostrand
December 21, 2024
Lack of communication. The general manager refused to speak with me. Even when I brought my car in for service he never came to talk to me to see why I wanted to talk to The general manager refused to speak with me. Even when I brought my car in for service he never came to talk to me to see why I wanted to talk to him. When I brought my car in for the service they did not identify that I needed a state inspection. They at first did not want to perform it. It does not appear they did the tire rotation. I am hesitant to for them to service my car again. More
Other Employees Tagged: Cameron Shaw, Tim Fridel, John Ailstock, John Deuso, Shelby McDannold, Bill Crummett, Tina Dickenson, James Regan
December 19, 2024
Recall and investigation into window leak was performed and direction forward was given. Young lady that helped me was awesome, very friendly and to the point. and direction forward was given. Young lady that helped me was awesome, very friendly and to the point. More
Other Employees Tagged: Tina Dickenson
December 19, 2024
Took care my needs and let me knows about possible problems that need attention wit B set appointment after Christmas problems that need attention wit B set appointment after Christmas More
Other Employees Tagged: Justin Carr, Ernest Chalkley
December 18, 2024
very nice people and super friendly. took really good care of my car and wasn’t too long of a wait took really good care of my car and wasn’t too long of a wait More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson, Haley More, Tim Winter, Ernest Chalkley
December 09, 2024
They had a good selection of vehicles to choose from that were in my budget. The salesman went above and beyond to find was I was looking for and stayed in touch with the options were in my budget. The salesman went above and beyond to find was I was looking for and stayed in touch with the options More
December 09, 2024
This dealership is always friendly, accommodating and informative with services. I highly recommend to everyone informative with services. I highly recommend to everyone More
Other Employees Tagged: Cameron Shaw, Tina Dickenson, Haley More, Ernest Chalkley
December 04, 2024
Poor service. My inspection failed and they couldn’t fix the problem. The part was back ordered for 2 months and now I have to drive with an illegal rejection stic My inspection failed and they couldn’t fix the problem. The part was back ordered for 2 months and now I have to drive with an illegal rejection sticker and they couldn’t do anything to help me. She told me she doesn’t know what to tell me. More
Other Employees Tagged: John Deuso
December 04, 2024
Everyone at the dealership was courteous and prfession. They handled my service very well. I will be going back. They handled my service very well. I will be going back. More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson, Haley More, Tim Winter, Ernest Chalkley