Katie Vanostrand
Katie Vanostrand at Southern Dodge Chrysler Jeep Ram FIAT

Katie Vanostrand

Express Lane Service Advisor

Southern Dodge Chrysler Jeep Ram FIAT

2747 N Military Hwy
Norfolk, VA 23518

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4.5
202 Reviews
4.5

202 Reviews

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202 Reviews of Katie Vanostrand

June 23, 2025

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Employee Rating

Katie was great and very professional. She ensured that my needs were handled appropriately and accordingly. More

by emmyg1954
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Recommend Dealer
Yes

June 23, 2025

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Service took longer than expected but they came thru very happy customer now too care of safety issues More

by jisaacs600
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Service Time
Recommend Dealer
Yes

Other Employees Tagged: Sam Vanderslice, Tina Dickenson

June 23, 2025

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Southern Dodge is a great dealership. The staff is always nice to me and honest More

by dconstance71
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Recommend Dealer
Yes

June 19, 2025

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I bought my car new in 2017 from this dealership and they have provide A-1 service and care since. More

by Lahayekr
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Recommend Dealer
Yes
Jun 19, 2025

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 13, 2025

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Employee Rating

I went in for an inspection and was told I needed new bulbs for reverse lights... when checking out I was told it wasn't the bulbs but most likely a malfunction within the case and was still charged for More

by Jld0950
Recommend Dealer
No

Other Employees Tagged: Katie Vanostrand

Jun 18, 2025

Southern Dodge Chrysler Jeep Ram FIAT responded

"Jld0950" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 12, 2025

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My car is still messed up. They gave my car back. They didn’t put a hose on. I had to take it back to the dealership to get the holes put back on and my car is still in the in More

by humble.mortals-5g
Service Price Transparency
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Recommend Dealer
No
Jun 13, 2025

Southern Dodge Chrysler Jeep Ram FIAT responded

"Humble.mortals-5g" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 09, 2025

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Customer service was quick, respectful of my time. Very friendly and made me aware of my car. More

by ericaltamirano42z
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Recommend Dealer
Yes

Other Employees Tagged: John Deuso, Sam Vanderslice

Jun 11, 2025

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 07, 2025

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Employee Rating

Southern is very fast and efficient. They have always taken care of my service needs. When I have to bring my car to them I have no worries More

by likeulikeit_2000
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Recommend Dealer
Yes

Other Employees Tagged: Sam Vanderslice

Jun 11, 2025

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 04, 2025

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Good selection of vehicles. All employees acted in a professional manner and made the entire process a delight. More

by hudsongardens3462
Sales Price Transparency
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Recommend Dealer
Yes

June 04, 2025

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Over charges and over priced on parts and labor! They did not put the parts back on my car! I didn’t pick up my vehicle the way i dropped it off! More

by Sunshine1970
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Recommend Dealer
No
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