

Katie Vanostrand
Express Lane Service Advisor
Southern Dodge Chrysler Jeep Ram FIAT
2747 N Military Hwy
Norfolk, VA 23518
161 Reviews
Write a Review161 Reviews of Katie Vanostrand
March 31, 2025
Professional and compassionate people that don’t mind helping you with your car troubles any given day helping you with your car troubles any given day More
Other Employees Tagged: John Ailstock, John Deuso, Bill Crummett, Sam Vanderslice, Tina Dickenson, Haley More, Tim Winter, Ernest Chalkley, James Regan
March 25, 2025
I am very thankful to have a dealership that I can trust - integrity & doing the job right. - integrity & doing the job right. More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson
March 25, 2025
Awesome job done by the whole staff, everything got done in a timely manner will pass on to other people that have the same dealership. in a timely manner will pass on to other people that have the same dealership. More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson
March 23, 2025
Absolutely awful experience at this dealership. The communication is terrible, and the service is even worse. I took all the appropriate steps, starting with contacting Jeep through the app to have The communication is terrible, and the service is even worse. I took all the appropriate steps, starting with contacting Jeep through the app to have my vehicle towed, yet I was still given false information more than once. Despite following the process correctly, this dealership had my brand-new Jeep for two weeks over a minor issue. I should not have had to pay for anything, yet I was constantly run in circles with no real help. It got so bad that I had to escalate the situation and contact Jeep directly just to get a case manager assigned. The whole experience has made me never want to own a Jeep again. I’m hoping another dealership can change my mind, but this place has completely ruined my confidence in the brand. I have left reviews on multiple platforms so others can see and stay far away. You should be ashamed of how you treat customers. I will never recommend this place to anyone. More
March 22, 2025
Always willing to help fit my schedule I’m active duty military and very grateful for the help. military and very grateful for the help. More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson, Haley More, Tim Winter, Ernest Chalkley
March 22, 2025
They been taking care of Bud my grand caravan ever since I purchased him new and after all this time they keep giving us great service and I appreciate that. I purchased him new and after all this time they keep giving us great service and I appreciate that. More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson
March 21, 2025
There's no communication,between salesman and buyer. salesman did not tell me anything about the truck. It's been 3 weeks since the sale and still waiting for my vehicle tax that they put on when they sh salesman did not tell me anything about the truck. It's been 3 weeks since the sale and still waiting for my vehicle tax that they put on when they shouldn't. I'm 100 percent veteran. More


