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Katie Terry

Overview Reviews (10) Inventory (523)

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Katie Terry

Service advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.6

10 Reviews

Overview Reviews (10) Inventory (523)

4.6

10 Reviews

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10 Reviews of Katie Terry

June 01, 2025

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Great service the customer service representative was very nice and willing to help with all the services very nice and willing to help with all the services More

by doug.meili

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

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Jun 02, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your feedback, Doug! We appreciate you taking the time to share your experience with us at Robert Brogden's Olathe Buick GMC. We're glad that our customer service representative provided you with excellent service. We look forward to assisting you again in the future. Sincerely, The Robert Brogden Buick GMC Team

May 30, 2025

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Jimmy in Sales and Jimmy in Service are both quite the dynamic duo. Always have a great experience every time I go in for service. Really appreciate these guys. Thank you so much. dynamic duo. Always have a great experience every time I go in for service. Really appreciate these guys. Thank you so much. More

by JimmyAcura

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, Terrie Horton, Paul Levin, David Blackburn, Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Angela Alvarez, Jimmy Stateler , Jimmy Carpenter

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May 31, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We're pleased to hear that you consistently have a great experience at Robert Brogden's Olathe Buick GMC, thanks to both Jimmys in Sales and Service. We appreciate your support and look forward to assisting you again on your next visit! Sincerely, The Robert Brogden Buick GMC Team

May 23, 2025

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Always come to Brogden’s for my automotive needs. The sales and service staff are excellent The sales and service staff are excellent More

by CJBLIESE

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 23, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words! It truly means a lot to hear that you continue to choose Robert Brogden's Olathe Buick GMC for all your automotive needs. Our sales and service teams are dedicated to making every visit a great one, and it’s incredibly rewarding to know their efforts have made a positive impact. We’re grateful for your loyalty and can’t wait to welcome you back again soon! Sincerely, The Robert Brogden Buick GMC Team

May 17, 2025

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Fast service, wasn’t pressured into any additional services that were unnecessary. Will continue to use this service department services that were unnecessary. Will continue to use this service department More

by JAWHITT1

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lacey Pfannenstiel

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May 18, 2025 -

Robert Brogden Buick GMC responded

We really appreciate your review! Our team works hard to provide quick, honest service without pushing anything that’s not needed. It's great to hear that you felt respected and well taken care of at Robert Brogden's Olathe Buick GMC. We look forward to assisting you again on your next visit. Sincerely, The Robert Brogden Buick GMC Team

May 17, 2025

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Great service team. My service was not only friendly and knowledgable, but really cared about my needs and concerns My service was not only friendly and knowledgable, but really cared about my needs and concerns More

by KSSTARS

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 17, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We at Robert Brogden's Olathe Buick GMC are thrilled to hear that our service team provided you with friendly and knowledgeable care for your needs. We truly appreciate your support and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

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Service department acted in very deceiving manner. an oil change turned into a $1000 service. an oil change turned into a $1000 service. More

by willrock0

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Recommend Dealer

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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May 14, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We understand your concerns about the unexpected costs following your oil change at Robert Brogden's Olathe Buick GMC. We strive to provide transparent service and appreciate your input. If you'd like to discuss this further, please reach out to us directly. Your satisfaction is important to us, and we are here to help. Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

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The whole Service team did a phenomenal job. The Service Manager in particular, Dave, took excellent care of my needs and I sincerely appreciate it. The Service Manager in particular, Dave, took excellent care of my needs and I sincerely appreciate it. More

by JimmyAcura

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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May 14, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback, Jimmy! We're thrilled to hear that our service team, especially Dave, provided you with exceptional care at Robert Brogden's Olathe Buick GMC. We truly appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 13, 2025

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Katie was great. Only issue was a tire pressure sensor was out when I picked it up but am already scheduled to bring it back in to correct. Only issue was a tire pressure sensor was out when I picked it up but am already scheduled to bring it back in to correct. More

by Tom Schafersman

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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May 13, 2025 -

Robert Brogden Buick GMC responded

Thank you, Tom, for your feedback! We're glad to hear that you had a positive experience with us at Robert Brogden's Olathe Buick GMC. We appreciate your understanding regarding the tire pressure sensor issue and are looking forward to seeing you again to resolve it. If you need anything else in the meantime, feel free to reach out. Safe driving! Sincerely, The Robert Brogden Buick GMC Team

May 04, 2025

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Jim was absolutely amazing and took care of me from the moment I walked in. moment I walked in. More

by KOBUBO33

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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May 04, 2025 -

Robert Brogden Buick GMC responded

Thank you, for your wonderful review! We’re thrilled to hear that Jim provided you with exceptional service at Robert Brogden's Olathe Buick GMC. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 03, 2025

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Employee Rating

Great experience at the service department. I had daily updates on how work was progressing, and the rental was divine. The lady that drove the shuttle was awesome! I had daily updates on how work was progressing, and the rental was divine. The lady that drove the shuttle was awesome! More

by Lindsay

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Hoover

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May 03, 2025 -

Robert Brogden Buick GMC responded

Thank you for your amazing review, Lindsay! We're delighted to hear that you had a great experience at the service department and appreciated the daily updates on your vehicle's progress. It's great to know that you enjoyed the rental and had a fantastic shuttle experience. We truly value your feedback and look forward to serving you again at Robert Brogden's Olathe Buick GMC! Sincerely, The Robert Brogden Buick GMC Team

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