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Katie Soggs

Overview Reviews (14) Inventory (92)

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Katie Soggs

Service Advisor

NYE Toyota

1441 Genesee St.
Oneida, NY 13421

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5.0

14 Reviews

Overview Reviews (14) Inventory (92)

Dealership Experience

3 mos

Industry Experience

6 yrs

5.0

14 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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14 Reviews of Katie Soggs

October 21, 2025

Dealership Rating

Employee Rating

Was not impressive with the way my vehicle was worked on and then how the service manager handled the issue after. and then how the service manager handled the issue after. More

by scollins12

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Clayton Geaslin

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Oct 22, 2025 -

NYE Toyota responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialtoyota@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 19, 2025

Dealership Rating

Employee Rating

During previous work it was noted tires were getting worn but still legal. Waited two months for the buy 3 get one free sale. Also had an alignment. received quotes on two tires. compared to other locations but still legal. Waited two months for the buy 3 get one free sale. Also had an alignment. received quotes on two tires. compared to other locations and bought these. overall good exxperience. service updated me with text messages More

by RGRAHAM10

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Holly Johnson

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Oct 22, 2025 -

NYE Toyota responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 19, 2025

Dealership Rating

Employee Rating

The best service department in the area! One of the reasons I stick with this dealership. Thanks! One of the reasons I stick with this dealership. Thanks! More

by Ttowne82

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Holly Johnson

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Oct 22, 2025 -

NYE Toyota responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 17, 2025

Dealership Rating

Employee Rating

We were able to schedule maintenance and inspection very promptly. Both were done in a timely fashion. promptly. Both were done in a timely fashion. More

by dwhite58

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mike Memery, Clayton Geaslin, Holly Johnson, Andrew Trombley

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Oct 22, 2025 -

NYE Toyota responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 03, 2025

Dealership Rating

Employee Rating

Service Department is wonderful. Everyone is professional, courteous and customer focused. Excellent experience every time. Everyone is professional, courteous and customer focused. Excellent experience every time. More

by ktoledo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 09, 2025 -

NYE Toyota responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 01, 2025

Dealership Rating

Employee Rating

they took the time to explain things to me, it made my experience more comfortable less like a sales pitch experience more comfortable less like a sales pitch More

by woodt520

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Memery, Clayton Geaslin, Holly Johnson, Andrew Trombley

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Oct 09, 2025 -

NYE Toyota responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 24, 2025

Dealership Rating

Employee Rating

Clean Processing and FIFO with entry and exit is good up front. Obviously I don't see the back of shop Lounge waiting area is pretty okay. Check-in is easy and convenient. front. Obviously I don't see the back of shop Lounge waiting area is pretty okay. Check-in is easy and convenient. More

by CAHSCORR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Andrew Trombley

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Oct 09, 2025 -

NYE Toyota responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 24, 2025

Dealership Rating

Employee Rating

Always a great experience bringing my car to NYE Toyota. Everyone is helpful and very nice to deal with. Everyone is helpful and very nice to deal with. More

by CHRIS@CRUSTKITCHENCNY.COM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Gifford

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Oct 09, 2025 -

NYE Toyota responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 23, 2025

Dealership Rating

Employee Rating

KATIE WAS VERY FRIENDLY AND COURTEOUS. SHE GOT ME IN FOR SERVICE IMMEDIATELY AND I WAS IN AND OUT IN NO TIME. GREAT NYE TEAM. !!! SHE GOT ME IN FOR SERVICE IMMEDIATELY AND I WAS IN AND OUT IN NO TIME. GREAT NYE TEAM. !!! More

by bladd0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 09, 2025 -

NYE Toyota responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 22, 2025

Dealership Rating

Employee Rating

Service visit went well. Had tire rotation, oil filter change, and front end alignment completed. Had tire rotation, oil filter change, and front end alignment completed. More

by gmaison

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 09, 2025 -

NYE Toyota responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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