
Katie Kerby
Service Advisor
Gordie Boucher Ford of Menomonee Falls
N88 W14300 Main St
Menomonee Falls, WI 53051
Dealership Experience
4 yrs, 6 mos
Industry Experience
8 yrs, 4 mos
Languages Spoken
English
82 Reviews
Write a Review82 Reviews of Katie Kerby
March 02, 2025
I have three Ford vehicles. I took in the Explorer for an oil change and coolant flush. I showed up just as they were closing to drop it off for a few days. Everyone ignored me I took in the Explorer for an oil change and coolant flush. I showed up just as they were closing to drop it off for a few days. Everyone ignored me as I stood there. (Not even a “hey we’re closed drop the keys in the box and fill out the slip”) so that was disappointing. A few days later I picked up the explorer and asked for an estimate for front u-joint on my F-250. I also scheduled an oil change with Fuel Filters on my F-350. They said they couldn’t squeeze in the fuel filters this round which was fine. I never received the estimate for the F-250 u joints. I brought in my F-350 for an oil change, got there and they said they couldn’t do the tire rotation since it is a dually. (They took the vin right away when I scheduled the oil change so they knew it was a dually) I asked why not and they said that i would need to do that with the truck center and he looked across the garage to the other guy at the desk across the way. Annoyed I left to finish the rest of my day. 30 minutes goes by and the dealer calls me, asking if I wanted the fuel filters done. I said yea, but they said they couldn’t get them done in time. He said he would call me back if they could fit them in. I never heard back, just that the truck was done a few hours later. Fuel filters were not changed. Across the 2 vehicles that got in for service the updates from the dealer were kinda cryptic and didn’t make much sense. Overall very meh. More
Other Employees Tagged: Robert Krueger
February 26, 2025
Quick and efficient service. Even upgraded a vehicle recall I did not know about.thanks Even upgraded a vehicle recall I did not know about.thanks More
Other Employees Tagged: Craig Knabe
February 09, 2025
Always a pleasure doing business with Robert, always accommodating when I need a ride to or from, Robert is very focused on customer service! Will continue to recommend Gordie Boucher. accommodating when I need a ride to or from, Robert is very focused on customer service! Will continue to recommend Gordie Boucher. More
Other Employees Tagged: Robert Krueger, Errick Clay , Joe was salesman when purchased last car, he was wonderful!
February 03, 2025
Gordy Boucher service department does excellent work and when I get back to Wisconsin, they can service my truck again. Also, also, I do not remember any people‘s names when I get back to Wisconsin, they can service my truck again. Also, also, I do not remember any people‘s names More
Other Employees Tagged: Robert Krueger, Matt Schiewe, Charles Pleugers, Alex Hienz, Craig Knabe, Errick Clay
January 18, 2025
Great service. ..very attentive and quality in communication. Appreciate working with there team for my service needs ..very attentive and quality in communication. Appreciate working with there team for my service needs More
Other Employees Tagged: Nicholas Baackes, Jason Sandbach, Jeff Samp, Adrianna Mayen
November 24, 2024
Great service that we can always trust. Fair pricing and they always do a great job. Fair pricing and they always do a great job. More
Other Employees Tagged: Charles Pleugers, Jeff Samp, Errick Clay
November 24, 2024
Craig is WONDERFUL. He is a wonderful person and so patient. He kept me informed and he like family now! We love Craig He is a wonderful person and so patient. He kept me informed and he like family now! We love Craig More
Other Employees Tagged: Nicholas Baackes, Robert Krueger, Matt Schiewe, Charles Pleugers, Milan Fridl, Alex Hienz, Craig Knabe, Errick Clay

