Katie Kerby
Katie Kerby at Gordie Boucher Ford of Menomonee Falls
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Katie Kerby

Service Advisor

Gordie Boucher Ford of Menomonee Falls

N88 W14300 Main St
Menomonee Falls, WI 53051

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4.7
82 Reviews

Dealership Experience

4 yrs, 6 mos

Industry Experience

8 yrs, 4 mos

Languages Spoken

English English

4.7

82 Reviews

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82 Reviews of Katie Kerby

March 06, 2025

Dealership Rating
Employee Rating

The tech was very pleasant and knowledgeable. He explained all the work he did and the view he sent was informative. More

by JIMDAUTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2025

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience, Jim! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

March 02, 2025

Dealership Rating
Employee Rating

I have three Ford vehicles. I took in the Explorer for an oil change and coolant flush. I showed up just as they were closing to drop it off for a few days. Everyone ignored me More

by ninmann.j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Krueger

Mar 06, 2025

Gordie Boucher Ford of Menomonee Falls responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Alex Hienz Service Manager 262-225-9010

February 26, 2025

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Quick and efficient service. Even upgraded a vehicle recall I did not know about.thanks More

by JKISER1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Craig Knabe

Feb 26, 2025

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

February 09, 2025

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Employee Rating

Always a pleasure doing business with Robert, always accommodating when I need a ride to or from, Robert is very focused on customer service! Will continue to recommend Gordie Boucher. More

by CHERYLLEELEMKE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Errick Clay , Joe was salesman when purchased last car, he was wonderful!

Feb 10, 2025

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that Robert was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls! Alex Hienz Service Manager 262-225-9010

February 03, 2025

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Employee Rating

Gordy Boucher service department does excellent work and when I get back to Wisconsin, they can service my truck again. Also, also, I do not remember any people‘s names More

by davelamberton
Recommend Dealer
Yes
Feb 03, 2025

Gordie Boucher Ford of Menomonee Falls responded

Dave, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

January 18, 2025

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Employee Rating

Great service. ..very attentive and quality in communication. Appreciate working with there team for my service needs More

by K.GROHOLSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Hienz Service Manager 262-225-9010

December 21, 2024

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Employee Rating

Great dealership. Staff very helpful and great service. Like having the shuttle service and coupons More

by P05DADD
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Gagliano, Angelo

Dec 23, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Hienz Service Manager 262-225-9010

December 01, 2024

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Employee Rating

Always quick to help when there’s an issue. Easy to deal with. Very pleasant. More

by Doug J.
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Doug, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Hienz Service Manager 262-225-9010

November 24, 2024

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Employee Rating

Great service that we can always trust. Fair pricing and they always do a great job. More

by lisadankert
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience, Lisa! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

November 24, 2024

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Employee Rating

Craig is WONDERFUL. He is a wonderful person and so patient. He kept me informed and he like family now! We love Craig More

by shilohmckinney23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that Craig was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls! Alex Hienz Service Manager 262-225-9010

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