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Katie Kerby
Katie Kerby at Gordie Boucher Ford of Menomonee Falls
Refer Me

Katie Kerby

Service Advisor

Gordie Boucher Ford of Menomonee Falls

N88 W14300 Main St
Menomonee Falls, WI 53051

Contact Me
4.7
71 Reviews

Dealership Experience

4 yrs, 1 mo

Industry Experience

7 yrs, 11 mos

Languages Spoken

English English

4.7

71 Reviews

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71 Reviews of Katie Kerby

November 19, 2024

Dealership Rating
Employee Rating

From the very first phone call to when the two gentlemen picked up my truck, which was great service to when I was in the area and stopped by and talked to Chuck to when the two gentlemen brought my truck b More

by Mike.hutchison1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Pleugers

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Nov 20, 2024

Gordie Boucher Ford of Menomonee Falls responded

Mike, Thank you for the kind words for our service department! We look forward to sharing your compliments with Chuck and our team. Please don't hesitate to let us know if we can be of further assistance. Alex Hienz Service Manager 262-225-9010

November 02, 2024

Dealership Rating
Employee Rating

Working with my salesman Joe Jurban and the service staff at Gordie Boucher in Menomonee Falls is a pleasure. The shuttle service they offer during scheduled maintenance is a great feature for someone with l More

by PORLANDO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Jubran, Robert Krueger, Milan Fridl, Jeff Samp, Laura Hoeller, Alex Hienz, Errick Clay

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Nov 03, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your wonderful review! We are thrilled that Joe and the team had the opportunity to provide you with great service. We thank you for choosing Gordie Boucher Ford of Menomonee Falls! Jeff Samp General Sales Manager 262-225-9010

October 25, 2024

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Employee Rating

I had several needs that needed to be taken care of. The communication was very good with the text updates. They were able to get me in very timely. Price was also fair. The tire price was quite com More

by david.budzynski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Hienz

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Oct 25, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us, David. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Hienz Service Manager 262-225-9010

September 06, 2024

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Employee Rating

Excellent customer service all the way around from first call to tech showing up! The mobile service is awesome !! Thank you!! More

by JJSNEED2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Knabe

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Sep 09, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! Katie and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Alex Hienz Service Manager 262-225-9010

September 02, 2024

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Employee Rating

I bought my truck in for a oil change and recall. They did the oil change but not the recall. More

by Morgangotit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Krueger, Alex Hienz, Errick Clay

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Sep 06, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Alex Hienz Service Manager 262-225-9010

August 21, 2024

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Employee Rating

It took me over 4 days to get a hold of anybody in service. Between their online chat, emailing, and calling numerous times. Katie, when I finally got to her, was amazing at answering all questions th More

by KASSIDY.STRECKEL
Service Price Transparency
Service Communication
Recommend Dealer
No
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Aug 25, 2024

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience, Kassidy, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Alex Hienz Service Manager 262-225-9010

August 18, 2024

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Employee Rating

Thedealership was fine. The delay was caused by FordMotor Company's delay in deciding if the repair was covered under warranty. More

by pdchaplain8906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Hienz

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Aug 18, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Menomonee Falls. We look forward to having you as one of our valued customers for many more years to come! Alex Hienz Service Manager 262-225-9010

August 11, 2024

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Employee Rating

We have always had excellent service. Would highly recommend Gordie Boucher to friends and family. More

by lisadankert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Hassell , Robert Krueger, Matt Schiewe, Charles Pleugers, Jeff Samp, Alex Hienz, Craig Knabe, Errick Clay

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Aug 12, 2024

Gordie Boucher Ford of Menomonee Falls responded

Lisa, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as a valued customer for many years to come! Alex Hienz Service Manager 262-225-9010

June 19, 2024

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Employee Rating

A very accommodating dealership. I appreciated the mobile technician to come to where I was on a busy Friday. Technician was very courteous and called to let me know when he was comp More

by Debra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 20, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department, Debra! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Alex Hienz Service Manager 262-225-9010

June 04, 2024

Dealership Rating
Employee Rating

They got my car in without a appointment l. and got it back in 4 days. I wish they would have let me know the status of my car. Waiting for a part. I had a rental and needed figure out if I n More

by josterme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Matt Schiewe, Charles Pleugers, Alex Hienz

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Jun 04, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your feedback. We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

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