Katie Kerby
Katie Kerby at Gordie Boucher Ford of Menomonee Falls
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Katie Kerby

Service Advisor

Gordie Boucher Ford of Menomonee Falls

N88 W14300 Main St
Menomonee Falls, WI 53051

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4.7
76 Reviews

Dealership Experience

4 yrs, 2 mos

Industry Experience

8 yrs

Languages Spoken

English English

4.7

76 Reviews

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76 Reviews of Katie Kerby

December 21, 2024

Dealership Rating
Employee Rating

Great dealership. Staff very helpful and great service. Like having the shuttle service and coupons More

by P05DADD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gagliano, Angelo

December 01, 2024

Dealership Rating
Employee Rating

Always quick to help when there’s an issue. Easy to deal with. Very pleasant. More

by Doug J.
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Doug, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Hienz Service Manager 262-225-9010

November 24, 2024

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Great service that we can always trust. Fair pricing and they always do a great job. More

by lisadankert
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience, Lisa! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

November 24, 2024

Dealership Rating
Employee Rating

Craig is WONDERFUL. He is a wonderful person and so patient. He kept me informed and he like family now! We love Craig More

by shilohmckinney23
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that Craig was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls! Alex Hienz Service Manager 262-225-9010

November 23, 2024

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3 stars - they sent me a video text showing my vehicle oil change in progress but 4 hrs later still hadn’t called saying it was complete. And when I did get my vehicle I was overcharged, but corrected whe More

by smacejkovic
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Gordie Boucher Ford of Menomonee Falls responded

Providing a positive experience is our top priority, and we're sorry that we fell short here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Alex Hienz Service Manager 262-225-9010

November 19, 2024

Dealership Rating
Employee Rating

From the very first phone call to when the two gentlemen picked up my truck, which was great service to when I was in the area and stopped by and talked to Chuck to when the two gentlemen brought my truck b More

by Mike.hutchison1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Pleugers

Nov 20, 2024

Gordie Boucher Ford of Menomonee Falls responded

Mike, Thank you for the kind words for our service department! We look forward to sharing your compliments with Chuck and our team. Please don't hesitate to let us know if we can be of further assistance. Alex Hienz Service Manager 262-225-9010

November 02, 2024

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Employee Rating

Working with my salesman Joe Jurban and the service staff at Gordie Boucher in Menomonee Falls is a pleasure. The shuttle service they offer during scheduled maintenance is a great feature for someone with l More

by PORLANDO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 03, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your wonderful review! We are thrilled that Joe and the team had the opportunity to provide you with great service. We thank you for choosing Gordie Boucher Ford of Menomonee Falls! Jeff Samp General Sales Manager 262-225-9010

October 25, 2024

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I had several needs that needed to be taken care of. The communication was very good with the text updates. They were able to get me in very timely. Price was also fair. The tire price was quite com More

by david.budzynski
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Hienz

Oct 25, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us, David. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Hienz Service Manager 262-225-9010

September 06, 2024

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Excellent customer service all the way around from first call to tech showing up! The mobile service is awesome !! Thank you!! More

by JJSNEED2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Knabe

Sep 09, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! Katie and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Alex Hienz Service Manager 262-225-9010

September 02, 2024

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Employee Rating

I bought my truck in for a oil change and recall. They did the oil change but not the recall. More

by Morgangotit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 06, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Alex Hienz Service Manager 262-225-9010

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