Kathy Mckinney

theft and fraud, they add problems to your car so can return and spend more money. Complaint Regarding Unsatisfactory Service and Alleged Fraud at Ourisman Dealership I visited the Ourisman dealership return and spend more money. Complaint Regarding Unsatisfactory Service and Alleged Fraud at Ourisman Dealership I visited the Ourisman dealership to repair my Jeep, specifically to address dashboard issues. They charged $240 for diagnostics, which is a recurring charge despite different problems. My car has been experiencing issues due to battery problems, requiring frequent jump starts. The dealership informed me that my car has two batteries and diagnosed that one battery costs $575 while they could not find information on the other battery. I informed the manager, who instructed Eric to proceed to the cashier where the price of the second battery was indicated as $375. I agreed that they could diagnose my car before continuing with any service to identify which battery needed changing. Despite instructing them to focus on the oil change and seat belt recall, they charged me $240 for diagnostics. They initially claimed my car had two batteries and diagnosed one as faulty. However, upon inspection, I found only one battery, leading to confusion. The manager said the charge was for checking components, but my dashboard issue was not addressed or noted in the paperwork. I would like to know why the dashboard issue was not included in the diagnostic, considering there is an electrical problem with it. I was told I would need to pay another $240 for that diagnostic, which is unacceptable. The reason I drove away was that the manager told me the $240 was used to check other things in my car, but my dashboard issue was still not listed. I was refunded $209 today, but the money has yet to arrive in my account. The diagnostic fee was $240, but I have not received the refund. Why hasn't my warranty been applied, and why am I being charged extra? Although I bought the new car from your dealership, it has not been treated as such. I have spent over $1000 on maintenance without the warranty. More

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I recently viste the service Department, and my experience was excellent. The team was professional and efficient from start to finish. They took the time to understand my concerns and kept me upda experience was excellent. The team was professional and efficient from start to finish. They took the time to understand my concerns and kept me updated throughout the process. The wait room was comfortable and clean which make experince nicer. I highly recommend the service Department at ourisman baltimore for anyone looking for reliable professional care for thier vehicle. More

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Once again, Kathy went above and beyond to make sure that we had a very good experience. This is vehicle #9 that Kathy has assisted us in acquiring. I would also like to give a big shout out to the sales man we had a very good experience. This is vehicle #9 that Kathy has assisted us in acquiring. I would also like to give a big shout out to the sales manager Howie in also going above and beyond to make sure that we were satisfied. I would highly recommend these two for anyone that is in the market for another vehicle. More

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Kathy & Sky was very patient & helpful thanks for your service & helping us find a car service & helping us find a car More

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Kathy was the perfect gem today She was very pleasant and I enjoyed her through this buying process Will highly recommend her to anyone looking to purchase a vechile and I enjoyed her through this buying process Will highly recommend her to anyone looking to purchase a vechile More

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I was very pleased with the work done to my keep. Called me and kept me informed throughout the day as they were working to fix problem Called me and kept me informed throughout the day as they were working to fix problem More

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Kathy and umar naeem were very polite and accommodating and amazing in my experience they got the rate I wanted and at the price in a brand new challenger and amazing in my experience they got the rate I wanted and at the price in a brand new challenger More

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Kathy was an absolute pleasure to work with and Howie was amazing! I’ll definitely be back for my next car. amazing! I’ll definitely be back for my next car. More

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Kathy and Umar were amazing! They made a nerve wracking experience more comfortable and easy! They certainly took their time in explaining things and making it possible to get They made a nerve wracking experience more comfortable and easy! They certainly took their time in explaining things and making it possible to get me in the vehicle I wanted! Thank you! More

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Great experience. Kathy Mckinney. and Umar are great to work with. Highly recommend. Thank you Kathy Mckinney. and Umar are great to work with. Highly recommend. Thank you More

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