Karl Williams

They got me in right away and were very professional. At the time of payment, they even applied a discount I didn’t even ask for. At the time of payment, they even applied a discount I didn’t even ask for. More

by brian_216 Verified Customer Verified Customer

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I appreciate getting a phone call when I can’t be there, to explain what is wrong. to explain what is wrong. More

by freefall10 Verified Customer Verified Customer

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The list of items that I had check were not fully covered. I realize that they came and got my vehicle and I think most of it was, they needed to explain to me the things that they did and the operat covered. I realize that they came and got my vehicle and I think most of it was, they needed to explain to me the things that they did and the operation of the different items. The reason was they came and got my vehicle and brought it back so they didn’t have that opportunity to communicate More

by KRAUSEJL Verified Customer Verified Customer

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Staff are very friendly, knowledgeable and professional in all aspects of service. All maintenance and normal service for my 2019 Buick has been done by Kriegers/Ed Morris since I bought it in August 2019. in all aspects of service. All maintenance and normal service for my 2019 Buick has been done by Kriegers/Ed Morris since I bought it in August 2019. I highly recommend Ed Morris. More

by WCPAD5292 Verified Customer Verified Customer

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I appreciate the quick response to getting in for an appointment and for hospitality I received as a customer appointment and for hospitality I received as a customer More

by bugs303k Verified Customer Verified Customer

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Unacceptable length of time for repair to be completed! !! Very displeased with the situation. Service Director finally fixed issue. !! Very displeased with the situation. Service Director finally fixed issue. More

by cwallerich Verified Customer Verified Customer

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Great service and everything done to satisfaction and timely pickup and delivery. Would highly recommend. timely pickup and delivery. Would highly recommend. More

by STANTONS2000 Verified Customer Verified Customer

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Service was great, they got me in right away. I am very satisfied. I had a different problem they didn’t find and part of it did find which I think made the other part of the problem go away beca I am very satisfied. I had a different problem they didn’t find and part of it did find which I think made the other part of the problem go away because it hasn’t occurred again so far. More

by HAYSHAKER5 Verified Customer Verified Customer

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Ed Morse is good with their customers. I do recommend this car dealership to anyone. I do recommend this car dealership to anyone. More

by Pburckart Verified Customer Verified Customer

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Not impressed with lack of knowledge and experience with service departments ability to diagnose issue. First time we brought the Buick in for the oil leak, was told it was from the oil pan drain plug, whic service departments ability to diagnose issue. First time we brought the Buick in for the oil leak, was told it was from the oil pan drain plug, which I know for a fact that it was on there tight as I did the oil change myself. After still having oil spots on the garage floor, took it back and they were unable to find anywhere it was leaking and stated "it's probably just oil still on the frame, just wash it a few times and it should clear up. I washed it 2 separate times and was still seeing oil spots on the ground/floor. Third time we brought it in, they finally said that there were able to find the leak and that it was the timing chain cover. Estimated repair cost at $3000. I did not have that kind of extra money sitting around so I did not get the quoted repair done. I later took it to a local repair shop that I have done a lot of business in the past and trust. They used a camera snake and were able to see an active drip coming from the oil pressure sensor about every 10 seconds. They did not see anything coming from the timing chain cover. Repair cost for the active leak was $516.26 and was completed on 4/14/26. Since then, we have not had any oil on the engine, frame or ground/floor. I do not like the fact that your service technicians, who are supposed to be highly trained did not use the proper equipment to properly diagnose the problem. What would you have done, if we did the repair of the timing chain cover that your staff stated was the problem only to find out they were wrong once they had it removed? Would you have owned up to your mistake or just stated that it was leaking from the pressure sensor as well and charged us more? I have lost confidence in your staff and do not plan on bringing any of my vehicles there in the future. More

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