Karl Christ

30k mile service and asked about an AC issue, I figured AC would need to be recharged but VW Wellesley identified charge was fine on the AC and diagnosed a blower or module issue that may require taking th AC would need to be recharged but VW Wellesley identified charge was fine on the AC and diagnosed a blower or module issue that may require taking the dash apart which could be a multi-day service. They continued to work the problem and figured out that it was some type of gear box or 'tab' that was installed incorrectly from the factory. They were able to fix the issue same day on top of the 30k service. Karl did a great job managing expectations and communicating with me as service progressed. I'm very happy the Wellesley VW team didn't just settle on an easy-for-them answer that would have put me out of a car for a few days. More

by tgreely Verified Customer Verified Customer

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Quality of work top notch! Attention to detail, very friendly staff and great coffee! I will be back for my all automotive needs Attention to detail, very friendly staff and great coffee! I will be back for my all automotive needs More

by MICHAEL_RIBKIN Verified Customer Verified Customer

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Karl is super friendly and helpful! Wellesley VW Took care of my 30,000 mile service really fast which even included a complimentary wash of the outside of my car (which it really neede Wellesley VW Took care of my 30,000 mile service really fast which even included a complimentary wash of the outside of my car (which it really needed!). More

by nickamendola Verified Customer Verified Customer

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Easy to schedule, nice reminders ahead of time, positive experience and good service! Went quickly too. Thanks! experience and good service! Went quickly too. Thanks! More

by lalolapi Verified Customer Verified Customer

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Very happy with the service we received. It was quick and efficient and the people helping were very knowledgeable. It was quick and efficient and the people helping were very knowledgeable. More

by BAKRAMER118 Verified Customer Verified Customer

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Completed repair successfully and professionally. Communicated well with each step. Pick up and drop off were easy. Communicated well with each step. Pick up and drop off were easy. More

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Thank you for squeezing my car in. As usual you guys are the excellence of customer service. As usual you guys are the excellence of customer service. More

by GEM_1974 Verified Customer Verified Customer

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Wellesley VW staff are friendly, and it is also very easy to schedule an appointment. to schedule an appointment. More

by chouchou Verified Customer Verified Customer

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Service was timely and I was kept in the loop as to how things were going. things were going. More

by terranceshutts Verified Customer Verified Customer

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I’ve had consistently positive experiences with the Wellesley VW service department. The team—Karl, Drew, Alisha, and Heather—is fantastic to work with: professional, communicative, and genuinely helpf Wellesley VW service department. The team—Karl, Drew, Alisha, and Heather—is fantastic to work with: professional, communicative, and genuinely helpful. They always take the time to explain diagnoses and keep me updated throughout the process. The level of transparency and customer service they provide is excellent, and it’s clear they care about doing things right. I always feel confident that my car is in good hands. More

by LC Verified Customer Verified Customer

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