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Karina Gomez

Overview Reviews (116) Inventory (196)

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Karina Gomez

Karina Gomez | Page 12

Service Advisor

Val Ward Cadillac Inc

12626 S Tamiami Trl
Fort Myers, FL 33907

4.8

116 Reviews

4.8

116 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (116) Inventory (196)

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Spanish

116 Reviews of Karina Gomez

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July 05, 2024

Dealership Rating

Employee Rating

My car was recalled 5 days after purchase. No idea when the back ordered part will be available. I would prefer my trade back and go somewhere else to purchase something else. Val Ward was No idea when the back ordered part will be available. I would prefer my trade back and go somewhere else to purchase something else. Val Ward was very accommodating but I have no car for the foreseeable future. More

by XAPD1

Verified Customer

Trade-in Experience

Purchase Time

Recommend Dealer

Other Employees Tagged: Jose Villar, Steve Whittaker. 5 stars

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Jul 08, 2024 -

Val Ward Cadillac Inc responded

Hello XAPD1, We apologize for the frustrations caused by this recall. I spoke with your salesman and our Service Manager and was pleased to hear you have been in communication with them. We are happy to work with you however we can to make sure you are taken care of as quickly as possible. If you need to speak with our Service Manager Steve please do not hesitate to call any time. Have a great start to your week!

June 23, 2024

Dealership Rating

Employee Rating

Good, honest attention. Rapid response to my questions about the car. Pleasant experience. No time wasted. Rapid response to my questions about the car. Pleasant experience. No time wasted. More

by BLGRY576

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 25, 2024 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

June 19, 2024

Dealership Rating

Employee Rating

Outstanding service. They are always there to please their customers. I will never go anywhere else. They are always there to please their customers. I will never go anywhere else. More

by MCVEIGHSB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jane Flesch

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Jun 22, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 02, 2024

Dealership Rating

Employee Rating

My extended warranty provider failed to address an interior problem despite repeated interactions. Steve Whittaker, the service Manager, intervened and caused the issue to be resolved to my complete s interior problem despite repeated interactions. Steve Whittaker, the service Manager, intervened and caused the issue to be resolved to my complete satisfaction. He and Ned Kelly, the body shop Manager, are both knowledgeable and dedicated to creating satisfied customers. Karina, my service writer, is straightforward and makes sure things are followed through as planned. They are professionals, a pleasant experience. More

by YAKIMA01

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 04, 2024 -

Val Ward Cadillac Inc responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

June 01, 2024

Dealership Rating

Employee Rating

Karina did an excellent job setting up the service for my vehicle and providing me with a loaner vehicle. vehicle and providing me with a loaner vehicle. More

by Davidkenney

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 05, 2024 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 17, 2024

Dealership Rating

Employee Rating

although it took sometime to get to the finish line I am happy with the deal. happy with the deal. More

by finman618

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Allan Martin

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May 20, 2024 -

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

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