Karina Bonilla

Very disappointed in their response to my email regarding issues with the 2022 Altima we bought for my husband's niece, after another Nissan dealer and an independent mechanic found several issues with this issues with the 2022 Altima we bought for my husband's niece, after another Nissan dealer and an independent mechanic found several issues with this certified pre-owned car that supposedly were taken care of per the Car Fax and 167-point inspection completed by Glendale Nissan. They stated that if anything was wrong with the car, my niece would have to pay for any service. More

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Where do I start? ! Scheduled a test drive and was not actually allowed to test drive the vehicle. I was allowed to sit inside and was brought back into the lobby. I wa ! Scheduled a test drive and was not actually allowed to test drive the vehicle. I was allowed to sit inside and was brought back into the lobby. I was not given a fair valuation of my vehicle, which was also insulting. Finally, I was prepared to make a cash offer on the used vehicle and when I asked if the price was negotiable, I was advised that the vehicle was priced to sell. I was never asked about financing or any such thing. A partner of the rep I was supposed to meet with suggested I try to sell my car elsewhere. I was in/out in about 15 minutes. I will probably not patronize this dealer in the future; nor will I refer others. I will also share this instance on social media platforms. More

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Great customer service, had a lot of questions about my used car and Rebecca took the time to get the answers and follow up. 5 stars you should just ask for her she gets it handled 👍👍👍 used car and Rebecca took the time to get the answers and follow up. 5 stars you should just ask for her she gets it handled 👍👍👍 More

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