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Kari Bratton
Kari Bratton at Subaru of Little Rock

Kari Bratton

Service Advisor

Subaru of Little Rock

12121 Colonel Glenn Road
Little Rock , AR 72210

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4.8
53 Reviews
4.8

53 Reviews

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53 Reviews of Kari Bratton

November 11, 2025

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I called the main number twice and was put on hold until I gave up after about 5 minutes, More

by Herb68299
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Service Time
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Recommend Dealer
Yes
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Nov 11, 2025

Subaru of Little Rock responded

Thank you for providing this feedback, and we apologize for the communication issues you experienced. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to me so that we can speak directly, I'd love to address your concerns in detail. Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

October 29, 2025

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I was there getting my first oil change in my Crosstek. Kari checked me in and was very personable and answered all of my questions with respect. The waiting area was comfortable and large enough that you More

by sheribdave
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Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2025

Subaru of Little Rock responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Subaru of Little Rock to be a positive one. Please don't hesitate to reach out if you need anything else. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

October 24, 2025

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They are honest about repairs and offer decent prices. My only complaint is that they charge a 3% fee for paying with a credit card. More

by gdundee
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Oct 24, 2025

Subaru of Little Rock responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

October 15, 2025

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Kari was very knowledgeable and friendly. Even when I decided to just trade it in for a new car! More

by TRACY.S.SUTHERLAND
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 16, 2025

Subaru of Little Rock responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

October 14, 2025

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Great service as always. I will always have my Subaru serviced here. Will definitely recommend to others. More

by sutton19780
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Oct 14, 2025

Subaru of Little Rock responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Subaru of Little Rock. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

October 03, 2025

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Great experience all the way around. They were friendly, courteous and respectful. The waiting area was clean and comfortable. The refreshments were outstanding as well. More

by bam8
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 03, 2025

Subaru of Little Rock responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Subaru of Little Rock! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

September 29, 2025

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Kari is really nice and helpful! I like how she helps me when I have questions and is generally prompt to answer. More

by ashcat.louton
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Recommend Dealer
Yes
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Sep 29, 2025

Subaru of Little Rock responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Subaru of Little Rock. We look forward to having you as one of our valued customers for many more years to come! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

September 26, 2025

Dealership Rating
Employee Rating

At the time I was there they were very busy and short staffed. Everyone was still very helpful and nice. They needed the car multiple days and had to deal with extended warranty. My service advisor, Kari More

by RONKING107
Recommend Dealer
Yes

Other Employees Tagged: Jasper Ripper

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Sep 26, 2025

Subaru of Little Rock responded

Thanks for sharing about your experience with Subaru of Little Rock. We appreciate your business and hope to see you again soon! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

September 19, 2025

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Employee Rating

When I was being sold the car, I was promised a loaner anytime I brought my car in for service, yet I was told when I asked for a loaner that I should have scheduled a loaner in advance and anyway, I did More

by danbotkin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 24, 2025

Subaru of Little Rock responded

Hi Dan: We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Negative Reviews: Landon Montgomery General Manager 501-503-5454 lmontgomery@winrockautomotive.com

September 18, 2025

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Great service! ! Wonderful dealership and amazing people. Thank you for all that y'all do!!! More

by annafloyd14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Smith, Gage Scott, Burt Prickett, Melissa Pearson, Jessie Havniear, Duncan Howard, Jaime Bolanos, Alex Perez, Clayvius Baker

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Sep 18, 2025

Subaru of Little Rock responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Subaru of Little Rock! Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

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