Kane Meland | Page 3

My experience at this dealership was relatively good. The people there are nice and helpful. The people there are nice and helpful. More

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I had an electrical issue with my Nissan leaf. They detected it, worked with my warrant provider, and repaired the issue. Joe, the person I worked with was very thoughtful and respectful of my tim They detected it, worked with my warrant provider, and repaired the issue. Joe, the person I worked with was very thoughtful and respectful of my time. More

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I have been going to this dealership for about 30years Good customer service Appointment availability Friendly staff 30years Good customer service Appointment availability Friendly staff More

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The service advisors were friendly and helpful and informative and my car was done in a timely manner informative and my car was done in a timely manner More

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Staff was great and provided information I needed to make a decision. Felt like service was great! a decision. Felt like service was great! More

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Carstar is the best! Xavier and Alex Rock!!!! If your car needs work, go! They take care of all problems during stressful times Xavier and Alex Rock!!!! If your car needs work, go! They take care of all problems during stressful times More

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The sales guys were great buying my truck, but for years now service has treated me like family, I'll never go anywhere else. now service has treated me like family, I'll never go anywhere else. More

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I have leased a few cars from McGrath Nissan over the last 20 years. They sent me an offer for a Free oil change & $500 of a new car purchase that I have used before at the service department for one of last 20 years. They sent me an offer for a Free oil change & $500 of a new car purchase that I have used before at the service department for one of my cars a Toyota. I called and made an appointment with the service department after it was Approved to get the oil change even though it was a Toyota. I drove 20 minutes there & was informed by Kane the Rude Service Manager that he could Not accept the coupon they sent to me. I was looking at purchasing a 2021 Nissan Maxima. NOT NOW. I would Never do business again with this dealership who has a Service Manager that is soo RUDE. A Free Oil change would have cost him maybe $20 out of pocket. Instead it cost his dealership a Few Thousand Dollars in the loss of a Vehicle sale. More

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perfect as always Been going there for ten years my family and I have bought at least 12 vehicles in that time,Kane the service director and his crew are fantastic,alwa Been going there for ten years my family and I have bought at least 12 vehicles in that time,Kane the service director and his crew are fantastic,always great service and car fixed right the first time. . Jimmy Hoffa More

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Where to start....Since purchasing my brand new 2013 Nissan Juke in August of 2013 ive become a pretty framiliar face at this dealership. I had a good amount of issues when I first had purchased he car Nissan Juke in August of 2013 ive become a pretty framiliar face at this dealership. I had a good amount of issues when I first had purchased he car which got taken care of. But when you purchase a new vehicle from this dealership they give you coupons for the service dept. Woo! I decided I would use one of the combo oil change coupons. While getting my oil change done I also had them take a look at my windshield fluid sprayers because they werent working correctly. They needed to order parts to fix it. Fine, its under warranty so im glad it happened now vs when the warranty was up. Keep in mind I have the same tech work on my car there because he is a close family friend, and possibly the only one that gives customers respect and treats my car as if it was his. So 10 stars to Clay!!! He is the best employee in this whole establishment. But regarding the parts that came in, I wanted clay to install them but he was not working the weekend I was able to come in and get my car fixed. So I brought it in an let some other tech work on it. I had to fight and argue with the service writer to get an appointment on a Saturday because that is the only day I am available. Strike 1. You shouldnt be giving your customers a hard time when theyre trying to make an appointment. Saterday comes along and I bring my car into the service area. No one did a walk around my car, just drove it in the shop and told me wait. 2, almost 3 hours later they let me know my car is done. I walk outside to my car to find 4 big stratches on the front drivers side of the car. I immediately marched back in there and asked why they neglected to tell me they scratched my car??? All I got was a run around of reasons of why it wasnt them who scratched it...."we talked to all of our employees that were working on your car and all of them said they didnt scratch it." Likely story. I would have known if those scratches were from me, but they were. And of course the ONE time I dont have my usual tech working on my car, this xxxx happens. So after giving me every excuse in the book of why it wasnt their fault, I asked to see a manager or owner. They told me the manager was out and so was the owner....without even checking first. Strike 2! Dont blatently lie to your customers. I went and walked around the dealership, and long behold, found the owner sitting in his office. The employees did a 'great' job of doing 'everything they could' to help. I explained to the owner the situation with my car and how service was refusing to fix the damage THEY had done. The owner personally looked at the scratches on my car and agreed they were done by the dealship when the car was in the car wash. He gave them direct orders to do whatever it took to fix my car, free of charge. 10 stars to Scott McGrath for being an awesome owner!!! A day had passed and I called in to make the appointment to get my car fixed....again! I had spoken with Kane. WORST MANAGER I HAVE EVER WORKED WITH IN MY LIFE, EXTREMELY RUDE!!! He told me it would take over a month to get me in for an appointment, kept cutting me off on the phone when I would ask questions, made it seem like it was huge inconvience for them. I could keep going on about how HORRIBLE Kanes service was. Long story short, this is the second time ive had to get the paint fixed on my new car of less than a year because of this dealership screwing up!! Along with countless rude employees ive had to deal with to get this issue resolved. Once I get my car fixed, I will NEVER be returning here unless it is a warranty issue. Get some respectful employees who know what theyre doing and know how to treat customers right!!! More

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