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Justin Worrell

Overview Reviews (115) Inventory (300)

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Justin Worrell

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Justin Worrell

Assistant Service Manager

Hyundai of Wesley Chapel

27000 Wesley Chapel Boulevard
Wesley Chapel, FL 33544

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4.8

115 Reviews

Overview Reviews (115) Inventory (300)

4.8

115 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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115 Reviews of Justin Worrell

February 14, 2025

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Employee Rating

I have been visiting this dealership for some time now. I have always been impressed at the service as well as those who work there. Thank you! I have always been impressed at the service as well as those who work there. Thank you! More

by SEANDHUYVETTER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 14, 2025 -

Hyundai of Wesley Chapel responded

Thank you, Sean! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

February 14, 2025

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When I need any service the Service station Staff help promptly and they are courteous. promptly and they are courteous. More

by drpanda2004

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 14, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

February 12, 2025

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The dealership sold me a car with a bad alternator. Justin had my vehicle 3 days and told me all systems were fine. I took my car to a Nissan dealership up the street. They kept my car overnight and d Justin had my vehicle 3 days and told me all systems were fine. I took my car to a Nissan dealership up the street. They kept my car overnight and discovered the bad alternator. I had to pay $1200 to get it fixed. This is on top of the $13,000 cash that I paid for the car. On top of that! The recommended psi for the tires on my 2016 Altima is 33psi. They had 40 psi in the tires More

by JAIMAL.SHELTON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: John Guzman, Fabio Castellon , Matthew YEE

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Feb 13, 2025 -

Hyundai of Wesley Chapel responded

We're sorry that you didn't have a completely satisfying experience, Jaimal. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Jose Gesmondi Service Manager

Feb 16, 2025 -

JAIMAL.SHELTON responded

On a different review I made the point if when customers have negative experiences, the dealership reps respond in a way that creates a manipulative perception of them caring and wanting to make things better. This is nothing but a trick to lure you into their showroom so that they can have the opportunity to convince you as a customer to buy their cars. This is despite the fact that they treat other customers like xxxx! Jose Gesmondi, a service manager from Hyundai, reached out and asked about contacting me and remedying the problem. I privately posted my phone number for him to call. To this day he hasnt called. So again, be very cautious about buying for the Hyundai dealership of Wesley Chapel. Matter if fact, be cautious about buying from any Hyundai dealership. They have a tendency to sell cars that have mechanical issues, duck phone calls after the sale, and then follow up on negative reviews as if they actually care. I refuse to visit their dealerships to even get a free bottle of water.

February 01, 2025

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Employee Rating

There are no words on how upset I am. Not happy at all way too much to type out. To sum up what occurred at this location. I am trying to get out of a KIA that was purchased from Hyundai Not happy at all way too much to type out. To sum up what occurred at this location. I am trying to get out of a KIA that was purchased from Hyundai of Wesley Chapel by a Lier sales person (Ceaser no longer there) and a sales manager (which I can not remember his name but is no longer there) because I was forced into this car and it is about to hit 50,000 which nothing will be covered. I was told since 2017 when I started purchasing cars from Hyundai to bring back the car before it hits 50,000 because we can still make money on the car. Which I have been doing, but this is the 2nd experience that I have had which I was treated disrespectfully along with feeling like I was just a number. I am waiting on corporate to contact me back because this is not how you should treat people. I know how dealerships work my uncle owned one back in New Jersey and I am not stupid when it comes to this type of thing. Also my family started buying from Hyundai but then switched because of how they were treated and I did not believe them until it has happened to me. They need to hire more people like Justin he is the service manager there and he is just an amazing person. More

by Traciealperstein

Recommend Dealer

Other Employees Tagged: Caleb Prieto, Tom Caruso, Jasmine Yarwood

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Feb 08, 2025 -

Hyundai of Wesley Chapel responded

Tracie, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Manny Lopez Internet Sales Manager

January 26, 2025

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Employee Rating

Quick and efficient service every time I go there. The new building is very clean with lots of natural light. The new building is very clean with lots of natural light. More

by ADAMRJONAS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: marvin

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Jan 27, 2025 -

Hyundai of Wesley Chapel responded

Thank you, Adam! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hyundai of Wesley Chapel. We look forward to having you as one of our valued customers for many more years to come! Sincerely, Jose Gesmondi Service Manager

January 26, 2025

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Service rep is the only one that i will trust to give advice on my vehicle. Very professional and reliable. advice on my vehicle. Very professional and reliable. More

by LEWIS1ROB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Rodriguez, Jasmine Yarwood

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Jan 26, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, Rob, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

January 24, 2025

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Employee Rating

I’m happy with their service and they are very pleasant. Treated the customer well with friendly. Treated the customer well with friendly. More

by TIVEVI3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mekhi Hollinger

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Jan 25, 2025 -

Hyundai of Wesley Chapel responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Wesley Chapel! Sincerely, Jose Gesmondi Service Manager

January 22, 2025

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Employee Rating

Awful experience so far. Bought the car and within 4 days the car was making a weird noise, within 6 It was dead. They have had the car back in the shop longer than we have s Bought the car and within 4 days the car was making a weird noise, within 6 It was dead. They have had the car back in the shop longer than we have since we owned It. We call and call endlessly for updates, took 30 times before we got a call back. Awful communication. More

by Alex Dunbar

Verified Customer

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Recommend Dealer

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Jan 23, 2025 -

Hyundai of Wesley Chapel responded

Alex, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sincerely, Jose Gesmondi Service Manager

January 18, 2025

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Employee Rating

Everything was great but because someone has called in sick, closing was delayed for over 3 hours. sick, closing was delayed for over 3 hours. More

by Rjmadd5

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brianna Hacker

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Jan 19, 2025 -

Hyundai of Wesley Chapel responded

January 12, 2025

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Employee Rating

I had a very difficult time with my lease but it had finally all been worked out. finally all been worked out. More

by SBERRY5

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Charlie Betances , Nicole

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Jan 13, 2025 -

Hyundai of Wesley Chapel responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sincerely, Jose Gesmondi Service Manager

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