Justin Watts

Subject: Unfortunate Experience at BMW of Sacramento I am writing this review with deep disappointment and frustration regarding my recent experience with BMW of Sacramento. My entire interaction with the am writing this review with deep disappointment and frustration regarding my recent experience with BMW of Sacramento. My entire interaction with the dealership was tainted by ethical concerns, misinformation, and a blatant disregard for customer satisfaction. I drove from San Francisco to Sacramento three times—investing significant time and resources—only to be met with deceptive practices, where the numbers for my deal were constantly changing. This left me feeling manipulated throughout the negotiation process. I had gone the extra mile to special order my BMW, expecting a personalized and seamless experience. Unfortunately, when I arrived to pick up my car, not only was it not what I had ordered, but I also discovered that the vehicle did not include the technology package I had requested—a critical issue for both my safety and that of my son. To make matters worse, I had already signed the deal without realizing this vital omission. Throughout the process, I spoke with Justin, who acted as if he were the highest authority on the matter. Despite his assurances that everything would be taken care of, his behavior was extremely unprofessional. Not only was he rude and disrespectful—hanging up on me during our conversation—but Paul, the general manager, never contacted me to address my concerns. They have wasted my time completely. I waited four months for my new car, trusting that the dealership would resolve these issues and make things right, only to be treated badly and left with unresolved problems. The repeated instances of changing deal terms, the failure to deliver the correct vehicle configuration, and the unprofessional behavior exhibited by the staff at BMW of Sacramento have left me extremely dissatisfied with their service. I strongly advise potential customers to exercise caution and thoroughly scrutinize any dealings with this dealership to avoid similar disappointments and frustrations. More

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Everyone we dealt with was very professional and helpful. This is our 5th BMW and our 4th purchase from Niello BMW Sacramento. This is our 5th BMW and our 4th purchase from Niello BMW Sacramento. More

by DEBBIELMCG Verified Customer Verified Customer

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Smooth transactions with friendly knowledgeable staff. Recommending purchasing a car from this dealership. Efficient and effective Recommending purchasing a car from this dealership. Efficient and effective More

by TAILOREDLEARNING Verified Customer Verified Customer

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Justin was extremely helpful and thorough, made the car buying process seamless and very painless! Would definitely recommend anybody to Niello BMW and Justin and Tony! buying process seamless and very painless! Would definitely recommend anybody to Niello BMW and Justin and Tony! More

by LBEAM Verified Customer Verified Customer

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Poor business customer service. Fatima was very good, but the financial officer needs to be retrained. She was upset because I didn’t buy the extra insurance. Also, the first car I Fatima was very good, but the financial officer needs to be retrained. She was upset because I didn’t buy the extra insurance. Also, the first car I was buying had a strong dog odor coming from the cargo area. Somebody was supposed to eliminate that smell before advertising it for sale. In addition, the financial officer Erika Paleny, failed to install the RecovR device. And they failed to answer to my emails. More

by BENNIE856 Verified Customer Verified Customer

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I cannot say enough good things about my experience with Niello BMW of Sacramento! From start to finish, they made the car-buying process smooth, stress-free, and even enjoyable. The sales and service teams Niello BMW of Sacramento! From start to finish, they made the car-buying process smooth, stress-free, and even enjoyable. The sales and service teams went above and beyond to ensure I was completely satisfied. A special shout-out to Gary Carroll—he was absolutely fantastic! Gary's professionalism, attention to detail, and genuine care for his customers stood out. He patiently answered all my questions, provided great advice, and made sure I found the perfect vehicle for my needs. This dealership truly cares about its customers, and it shows in everything they do. If you're in the market for a car or need top-notch service, look no further than Niello BMW of Sacramento. Highly recommended! More

by gilcaravantes Verified Customer Verified Customer

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Ryan Cox is the best Car Dealer I have ever worked with in 36 years of buying cars. The Niello Group should give him a huge Promotion!!!!! in 36 years of buying cars. The Niello Group should give him a huge Promotion!!!!! More

by MBARKER2 Verified Customer Verified Customer

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I had a great experience and would go back for all my mini needs. Thanks mini needs. Thanks More

by BEAN0710 Verified Customer Verified Customer

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helpful staff, easy purchase and trade-in. This is our third Mini purchased at this dealership. This is our third Mini purchased at this dealership. More

by RUTAARELLANO03 Verified Customer Verified Customer

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Creed and Justin were fantastic, they made us feel very comfortable with our purchase decision. We had a fantastic experience and would definitely recommend the dealership. comfortable with our purchase decision. We had a fantastic experience and would definitely recommend the dealership. More

by TTEGGE Verified Customer Verified Customer

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