Justin Taylor

If you want a headache from car buying, this is your place. Went to get a lease on a truck, met with salesman Felix, off the bat his mind was everywhere from the start, finalized everything with a truck place. Went to get a lease on a truck, met with salesman Felix, off the bat his mind was everywhere from the start, finalized everything with a truck, picked it up when they were closing so didn’t want to hold them up, noticed damage on the brand new truck when I got home, told them after calling and leaving voicemails (they don’t call you back, multiple calls and not one was returned), Felix accused me of doing the damage, yet acknowledged that the mirror was damaged prior to giving me the truck. Was told it was going to a body shop in aurora, got a speeding notification and found out it’s not at a known body shop and it’s parked at a dudes house, got a theft alert on the truck (On the Ram App), told them this isn’t acceptable. They put me in another new truck (same model and packages) no issues with this truck (They refused to the first time because “it was finalized, yet could after mentioning it again without issues?). Within 2 days to put my trade in car on lot yet 20 days to get it paid off after talking to them multiple times and the bank calling me nonstop. Justin (General Sales Manager) was decent at first with helping because no one else did or called, was told my pay off “Slipped through the cracks” by a financial manager, which isn’t professional to tell a customer. Did the survey (from Ram/Dodge themselves) about how the process and service were and was honest in it that this was a headache, I get a text and call from the Salesman (Felix) making it sound like he has done “A huge favor for me” and that it’s xxxxxxxx that I was honest instead of asking why or how to improve, went into the store and talked to Justin and he said it’s understandable and reasonable why he texted and called me about it on his personal cellphone because it “affects the dealership). So it’s okay to borderline Harass a customer that was providing an honest review to the vehicle manufacturer? You guys did your job after pushback, you didn’t bend over or anything, the bare minimum. I stand with what I said and I will be honest, I have talked to others about how this has gone, and not one said this is professional. Drive to another dealer, do not think this is the one. This was pathetic and very unprofessional on the salesman and Management. (This was a brand new 2025 Ram 1500. Less than 150 miles on it, even if it’s a new vehicle, you have to look at every single thing on it, they could damage and say they didn’t.) More

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Justin and team made the entire experience great! One of my key fob the battery was dead had it fixed in 5 minutes. One of my key fob the battery was dead had it fixed in 5 minutes. More

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Absolutely love the salesman and managers, Terry is a great guy and I always enjoy talking to him, Rick is a wizard when it comes to making a deal work too. great guy and I always enjoy talking to him, Rick is a wizard when it comes to making a deal work too. More

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Bought a nice truck after driving it 2 days I noticed a issue ganley went out of there way to resolve the issue and gave me a rental to drive while they fix the issue issue ganley went out of there way to resolve the issue and gave me a rental to drive while they fix the issue More

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This is the 3 vehicle that I have leased from Ganley Painesville, once again Troy Rossman made it another quick and painless process and got me in and out in a very reasonable amount of time while also Painesville, once again Troy Rossman made it another quick and painless process and got me in and out in a very reasonable amount of time while also assuring that I was fully satisfied. Thanks to Troy and the staff for another great job!! More

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The dealership was clean and well staffed. It was busy, but I felt like they spent as much time as needed working my deal and I didn't feel rushed. It was busy, but I felt like they spent as much time as needed working my deal and I didn't feel rushed. More

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Best place to purchase a vehicle, great customer service great company and very efficient and steps ahead of other dealerships. great company and very efficient and steps ahead of other dealerships. More

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I am always satisfied with this dealership! They are all helpful, friendly and professional! I don’t take my car anywhere else for service. They are all helpful, friendly and professional! I don’t take my car anywhere else for service. More

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They always get my oil changed and tires rotated in a timely manner. They are also so friendly!! timely manner. They are also so friendly!! More

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Justin is an amazing customer centric person. He went above and beyond in helping me expedite shipment of my newly purchased Jeep. I highly recommend this dealership and this gentleman. Bes He went above and beyond in helping me expedite shipment of my newly purchased Jeep. I highly recommend this dealership and this gentleman. Best, Jim More

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