Justin Taylor | Page 13

Seamless & Friendly Professionalism I'm in Michigan and found my Jeep online on AutoTrader. The entire buying process was so easy; from my initial contact on the phone with Chelsie, to t I'm in Michigan and found my Jeep online on AutoTrader. The entire buying process was so easy; from my initial contact on the phone with Chelsie, to test driving the vehicle with Jerear. If I had any reservations about my purchase, Jerear's knowledge, patience, and professionalism sealed the deal. And after finalizing the deal, Justin went so far as to draw a map to Cracker Barrel restaurant for me. I will definitely consider buying from Ganley Village again in the future. More

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Excellent Dealership Fantastic group of people to work with at Ganley Village in Painesville. This is our second purchase from this dealership and we will definitely retu Fantastic group of people to work with at Ganley Village in Painesville. This is our second purchase from this dealership and we will definitely return. More

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Great Experience All Around! Purchased a new 2015 Jeep Cherokee Limited this past Sunday. From the initial phone call with Eric Thompson to the in-store experience with Don Weila Purchased a new 2015 Jeep Cherokee Limited this past Sunday. From the initial phone call with Eric Thompson to the in-store experience with Don Weiland and Justin Taylor, I could not have had a quicker, easier or better transaction. I was impressed how they all work together as a team. They even stayed a bit late to complete my purchase. Highly recommended!! More

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Love!! I had a wonderful experience purchasing my new Jeep Cherokee! Everyone I came in contact with was patient, kind, and professional. I love my new car! I had a wonderful experience purchasing my new Jeep Cherokee! Everyone I came in contact with was patient, kind, and professional. I love my new car! Thanks for everything! More

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Salesperson Great.....Dealership Not So Much Finance Department messed up on some of my paperwork and they tried to get my father to sign blank papers for the payoff on my trade in. The Managers Finance Department messed up on some of my paperwork and they tried to get my father to sign blank papers for the payoff on my trade in. The Managers offered help that they never followed through with. Although, I do have to say, when my car leaked (brand new vehicle) after the third attempt to fix, the dealership did make good on it, thank you Justin. For the most part I found they have terrible follow up and follow thru skills. Not just one person but many, ranging from the Finance Department to some of the General Managers. I do think that perhaps more training should be available for the new people in the financing department. The Finance person and the Finance Manager were supposed to correct issues with the extended warranty but they never followed thru. I ended up taking care of issues myself and still waiting for them to follow thru with the loan document issues on the leaky car. My salesperson, Vanni, was wonderful! With all the issues I had she tried to help as much as she could. I'm really hoping that as a first time car buyer this was just one bad experience and I can look forward to better car buying in the future! More

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Great service. Awesome staff. The people at Ganley Village are one of a kind. They always give the best in customer service. That is why I continue to do business with them. Great The people at Ganley Village are one of a kind. They always give the best in customer service. That is why I continue to do business with them. Great deals. Great service. That's all you can ask for in a dealership. And you get that at Ganley Village. I've bought 3 vehicles from then since 2010 while my family has bought countless others new to used. We will continue to go there for our vehicle needs. More

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Hometown family dealer with great people and great service! In the past 16 months my wife bought a car, my son bought 2 cars and I bought 2 cars all from Ganley Village. Our salesperson is Henry Bailey and he d In the past 16 months my wife bought a car, my son bought 2 cars and I bought 2 cars all from Ganley Village. Our salesperson is Henry Bailey and he does a very good job demonstrating the vehicle and its options. I have had terrible experiences trying to buy a car at other dealerships in the past. The Sales Manager Justin Taylor always works to make the experience quite enjoyable. If you are looking for a car new or used, go see Henry and Justin at Ganley Village. More

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Happy Customers for years We have used Ganley for our last 4 vehicle purchases. They have become more than salesmen to us now, we consider them friends. They are always very pr We have used Ganley for our last 4 vehicle purchases. They have become more than salesmen to us now, we consider them friends. They are always very professional and have accommodated us with loaner vehicles while ours have been in for service. Hats off to Justin Taylor, Henry Bailey, Kenny Kukwa, Rich Baron and Bill Cannato in service. We can be a handful to deal with, but they handle all of our transactions with professionalism and joke with us throughout, we know they will always give us the best deal and take care of us long after the purchases have been made. We have received gift cards, accessory discounts and car washes! Great job guys! More

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Great service I had a great experience buying my new Jeep. The staff here was just fantastic! It was one of the best car buying experiences I have ever had. I had a great experience buying my new Jeep. The staff here was just fantastic! It was one of the best car buying experiences I have ever had. More

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Great dealership and excellant customer service What can I say about Ganley Village Chrysler Dodge Jeep and Ram. This is a company that sells more than just cars. They engage with there customers i What can I say about Ganley Village Chrysler Dodge Jeep and Ram. This is a company that sells more than just cars. They engage with there customers in order to create a relationship not just based on selling a vehicle. Our Product specialist Henry Baily really wanted to know what are needs and interests were in the purchasing of a vehicle. Henry took the time to match the vehicle with the consumer. While doing this it created a trust relationship of our purchasing of two new vehicles in one weekend. To compliment the process of purchasing we moved on to Justin Taylor the financial specialist to reach a realistic budget for our needs. Bill Whipple in the service department finishes off this total package of caring for your automobile service and maintenance . I hope you can see just by the fact that we know the names of these outstanding specialists that it goes beyond just a car purchase. We have had an on going relationship personally and corporately for 20 years and plan on many more years of excellence with Ganley Village. More

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