Justin Sirrell

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you found Justin and Yvette great to work with and appreciated our clean and modern facility at Lake Chevrolet. We always strive for professionalism and thoroughness in our service. We look forward to welcoming you back in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your feedback. We’re glad to hear that your experience with the sale and the team’s efforts to meet your time constraints went well. However, I’m truly sorry to learn about the mechanical issue you encountered so soon after your purchase, as well as the lack of support you felt from our service department. This is certainly not the level of care we strive to provide. Please know that we take your concerns seriously, and it’s disappointing to hear that you felt dismissed. Our goal is to assist our customers to the best of our ability, especially when dealing with a recent purchase. I’d like to invite you to reach out to our store manager directly so we can make sure your situation is properly addressed and work towards a resolution. We appreciate you bringing this to our attention, and we hope to restore your confidence in our team.

Lake Chevrolet responded

Thank you for sharing your concerns, and I’m truly sorry to hear about the frustration you’ve experienced. We understand how unsettling it is to feel that something is wrong with your vehicle, especially as you drive it daily. Diagnosing an issue that doesn’t replicate during our inspections can be challenging, as it makes it difficult to pinpoint the exact cause. However, we take your concerns seriously and want to do everything we can to get to the bottom of this. If you’d like, we can set up a time for you to bring the vehicle in, or we can try a test drive together to better understand the symptoms you’re experiencing. Please feel free to reach out directly, and we’ll make it a priority to address this. Thank you for your patience and for giving us the chance to resolve the issue.

Lake Chevrolet responded

Thank you for your wonderful review! We are thrilled to hear that you found our team at Lake Chevrolet extremely helpful and patient during the process. It's great to know that you are satisfied with your vehicle and your overall experience. We look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your kind words! We’re thrilled to hear that you felt supported and not pressured during your experience at Lake Chevrolet. Our goal is always to provide a professional and comfortable environment for our customers. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful feedback! We’re thrilled to hear that you found our team knowledgeable and insightful during your experience at Lake Chevrolet. Your recommendation means a lot to us, and we look forward to assisting you or anyone you send our way in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for sharing your experience with us! We are thrilled to hear that your car pickup from Nevada was easy and enjoyable. At Lake Chevrolet, we strive to make every transaction seamless for our customers. We hope to see you again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Lake Chevrolet and that Justin was able to assist you with your daughter's 2019 Chevy Trax. It's fantastic to know that we addressed the trunk issue promptly and provided great customer service throughout the process. We appreciate your feedback and hope to see you again for any future needs! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for choosing Lake Chevrolet and for taking the time to leave such a positive review. We appreciate your kind words about Justin and are thrilled to hear you had a great experience with our service. We're glad you love your new car too! If you ever need anything in the future, don't hesitate to reach out. Enjoy your new ride! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for choosing Lake Chevrolet for your car purchase! We're thrilled to hear that Justin provided you with excellent service. We appreciate your review and look forward to welcoming you back in 3 years for another great experience! Sincerely, The Team at Lake Chevrolet