Justin Sirrell

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear you had a great experience at Lake Chevrolet and that Justin provided you with exceptional service. We appreciate your kind words and are glad he made you feel welcome and valued during your purchase. We hope to see you again for your future automotive needs! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your feedback. I'm glad to hear you had a positive experience with Justin and Olivia at Lake Chevrolet. We appreciate your concerns regarding the heat issue with your Chevy Trax. Please feel free to reach out to us directly so we can assist you in resolving this matter promptly. Your satisfaction is important to us. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you so much for your kind words, Corinna! We're thrilled to hear that you had a positive experience at Lake Chevrolet and that you love your new vehicle. Our team strives to provide a great inventory and friendly service, so it's wonderful to see that reflected in your visit. We look forward to welcoming you back next time! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your fantastic review! We're thrilled to hear that Justin provided you with outstanding service at Lake Chevrolet. We appreciate your recommendation and look forward to helping you again with your next vehicle! Safe travels! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at Lake Chevrolet and that Justin was able to assist you in finding your new car in your favorite color. We appreciate your kind words about our facility's cleanliness and are excited to know that you'll be recommending us to your family and friends. We look forward to seeing you again soon! Enjoy your new ride! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your fantastic feedback! We’re thrilled to hear that our team, especially Justin, was able to assist you in finding the right vehicle and price point. Your satisfaction means a lot to us at Lake Chevrolet. We look forward to welcoming you back for your next vehicle purchase! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you so much for your kind words! We're thrilled to hear that Justin has been such a helpful and supportive friend to you. At Lake Chevrolet, we strive to create meaningful relationships with our customers, and it's wonderful to know that we're achieving that. We look forward to seeing you again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you found Justin and Yvette great to work with and appreciated our clean and modern facility at Lake Chevrolet. We always strive for professionalism and thoroughness in our service. We look forward to welcoming you back in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your feedback. We’re glad to hear that your experience with the sale and the team’s efforts to meet your time constraints went well. However, I’m truly sorry to learn about the mechanical issue you encountered so soon after your purchase, as well as the lack of support you felt from our service department. This is certainly not the level of care we strive to provide. Please know that we take your concerns seriously, and it’s disappointing to hear that you felt dismissed. Our goal is to assist our customers to the best of our ability, especially when dealing with a recent purchase. I’d like to invite you to reach out to our store manager directly so we can make sure your situation is properly addressed and work towards a resolution. We appreciate you bringing this to our attention, and we hope to restore your confidence in our team.

Lake Chevrolet responded

Thank you for sharing your concerns, and I’m truly sorry to hear about the frustration you’ve experienced. We understand how unsettling it is to feel that something is wrong with your vehicle, especially as you drive it daily. Diagnosing an issue that doesn’t replicate during our inspections can be challenging, as it makes it difficult to pinpoint the exact cause. However, we take your concerns seriously and want to do everything we can to get to the bottom of this. If you’d like, we can set up a time for you to bring the vehicle in, or we can try a test drive together to better understand the symptoms you’re experiencing. Please feel free to reach out directly, and we’ll make it a priority to address this. Thank you for your patience and for giving us the chance to resolve the issue.