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Justin Payne
Justin Payne at Metro Ford of OKC

Justin Payne | Page 3

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.6
150 Reviews
4.6

150 Reviews

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150 Reviews of Justin Payne

February 26, 2026

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Employee Rating

They do good work and the prices are very reasonable. I use them for most of the work on my truck. More

by dcrane47831
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 26, 2026

Metro Ford of OKC responded

Thank you for the great feedback! We’re glad to hear you trust us with your truck and that you’ve found our work and pricing to be a good fit. We truly appreciate your continued business!

February 24, 2026

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I had my vehicle towed for my transmission. They worked with me and got the parts need to fix it. Got my truck back with in 10 days. Way better than the previous dealership I was going to. More

by Mark
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2026

Metro Ford of OKC responded

Thank you for the great review, Mark. We know transmission repairs can be stressful, so we’re glad our team was able to work with you, get the needed parts, and return your truck in a timely manner. It means a lot to hear we’ve earned your confidence. We truly appreciate you choosing us and look forward to helping you again down the road.

February 24, 2026

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Employee Rating

2.5 HRS to change oil and replace wiper blade and replace the engine air filter. More

by ron@arnoldsmithlawfirm.com
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 19, 2026

Metro Ford of OKC responded

Hi Ron, thank you for your feedback. We understand how frustrating that wait time can be. While we always aim to complete services as efficiently as possible, there are times when unexpected factors can cause delays. We appreciate your patience and the opportunity to serve you, and we’ll continue working to improve your experience.

February 10, 2026

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3 días llamando para ser una cita y nunca contestan los teléfonos, alguien me tubo que ayudar para serlo en línea. More

by mgdelgado2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 18, 2026

Metro Ford of OKC responded

Thank you for sharing this with us. We sincerely apologize for the frustration you experienced trying to reach us by phone — that’s certainly not the experience we want for our customers. We’re glad you were able to get assistance scheduling online, but we understand that shouldn’t have been necessary. Your feedback is important, and we’ll be addressing this with our team to improve our responsiveness.

February 08, 2026

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Employee Rating

Multi point inspection shows things that should have already been taken care of when the shop replaced the engine 8 months ago and quote an insane amount for the suggested service. They take 2 hours to More

by hardesty40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 10, 2026

Metro Ford of OKC responded

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service we aim to provide, and we appreciate you bringing these concerns to our attention so we can review them with our service team and work to improve.

January 31, 2026

Dealership Rating
Employee Rating

The dealership was amazing, very clean, and the workers were all very nice to me. I loved the hospitality and cleanliness of the establishment. More

by TAPIRS_SHAKES_98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martha Ortiz , Cristian Jimenez

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Feb 04, 2026

Metro Ford of OKC responded

Thank you for the kind words! We’re thrilled you enjoyed our hospitality and clean environment. We appreciate you visiting and look forward to seeing you again!

January 23, 2026

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Employee Rating

A a a a a a a a a a a a a a a a a More

by jasondionlea
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2026

Metro Ford of OKC responded

Thank you!

January 09, 2026

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Employee Rating

this AI phone system is terrible. My call continues to get dropped. When I get a text it comes from different numbers. More

by BEUDY1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Barnett

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Jan 12, 2026

Metro Ford of OKC responded

We apologize for the wait time and any frustration this caused. We understand how valuable your time is, and we’re working to improve scheduling and communication in our service department. Thank you for bringing this to our attention, and we would welcome the chance to discuss your visit further

January 09, 2026

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Employee Rating

Professional, friendly, pleasant, and their estimate of cost was accurate. I plan to get more work done there. More

by jamesrfr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 12, 2026

Metro Ford of OKC responded

Thank you for the great feedback! We’re happy to hear our team was professional and friendly, and that the estimate met your expectations. We appreciate your trust and look forward to helping with your future service needs!

January 09, 2026

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Employee Rating

They got me right in for an oil change when I was pressed for time before a trip. It was a Saturday and they were very accommodating it kept me going and I really appreciate the team effort I experienced. . More

by tprince3733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Evan Specht, Mike Barnett

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Jan 12, 2026

Metro Ford of OKC responded

Thank you for the kind words! We’re glad our team could get you in quickly—especially on a busy Saturday—and help keep you on track for your trip. We truly appreciate you recognizing the team effort and look forward to helping you again next time!

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