Justin Madison | Page 91

In and out reasonably FAST I waited for LOF and tire rotation, watched TV, talked with dealership personnel who were very gregarious and informative. During wait I was totally I waited for LOF and tire rotation, watched TV, talked with dealership personnel who were very gregarious and informative. During wait I was totally informed of everything that was being done with my car via a video link which was easy to install on my smart phone, even saw final billing in which suggestions were made and my input was followed. When done, the cashier, Summer, was very helpful in the paying and check out process. A great dealership. Try it. More

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Excellent service department Work was explained properly by service manager. Service work completed in a timely manner. Comfortable waiting area. Scheduling the appointment online Work was explained properly by service manager. Service work completed in a timely manner. Comfortable waiting area. Scheduling the appointment online was easy. Have yet to be dissatisfied with any service appointment over the last 5 years. More

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Service Appreciate the extra assistance by employee in the pick up area- needed hep understanding how route guidance works with my new iPhone - very differe Appreciate the extra assistance by employee in the pick up area- needed hep understanding how route guidance works with my new iPhone - very different from my prius More

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Service was good! I have confidence in your staff in the service dept. I have used Toyota of Des Moines Service for years. I also appreciate Justin Madison’s dedicatio I have confidence in your staff in the service dept. I have used Toyota of Des Moines Service for years. I also appreciate Justin Madison’s dedication to service and customers needs. More

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Toyotas are reliable My family has purchased many Toyotas from Toyota of Des Moines. The service is good and the service department exceptional. I expect to buy My family has purchased many Toyotas from Toyota of Des Moines. The service is good and the service department exceptional. I expect to buy my next car at Toyota of Des Moines More

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warranty work They were fast and friendly. I like the shuttle service - they take me to and from work, always in a timely fashion. That is an invaluable service They were fast and friendly. I like the shuttle service - they take me to and from work, always in a timely fashion. That is an invaluable service to me. And my original salesman almost always greets me when I'm there. More

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courteous, prompt, efficient I arrived at the dealership just before my scheduled time and was welcomed first by the greeter and then by Justin, who handled the paperwork efficien I arrived at the dealership just before my scheduled time and was welcomed first by the greeter and then by Justin, who handled the paperwork efficiently, knew exactly what I needed done, and asked if I would wait or needed a lift. He said the work would take about two hours, so I decided to wait. I enjoyed a complimentary tea and some reading in the waiting lounge. In an hour and twenty minutes Justin came to say the work was done. I also got a complimentary car wash. Very satisfactory experience altogether. More

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Service The oil change appointment was 45 minutes. The express lane should be available without making an appointment like Bob Brown dealerships.. The oil cha The oil change appointment was 45 minutes. The express lane should be available without making an appointment like Bob Brown dealerships.. The oil change is expensive at Toyota of DM compared to Firestone. More

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Recall for air bag We were promptly given an appointment. The air bag was replaced quickly. I had a question after we returned home and the service department responde We were promptly given an appointment. The air bag was replaced quickly. I had a question after we returned home and the service department responded right away and answered my question. More

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A good experience A friendly service adviser told me what approximate length of time it would take and was willing to do a normal service in addition to the scheduled A friendly service adviser told me what approximate length of time it would take and was willing to do a normal service in addition to the scheduled recall work. He had the car washed before I left the dealership location. : ) More

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