Justin Madison | Page 91

This is the 3 rd car we have bought from this dealership! Steve hads been great! We love working with him this is the second car that we bought from Steve! He is easy to work with him and the dealership!! Steve hads been great! We love working with him this is the second car that we bought from Steve! He is easy to work with him and the dealership!! We have enjoyed working with Toyota!! We have been so impressed with Steve! He is great to work with! We love being a Toyota owner!! We travel all over the states and have had great care with everyone at all the Toyota dealerships. We have rented a car at the dealership in the Alabama area that was great so have our car repaired. When you travel it can be the end of a wonderful trip with out it !! Thank you so much!!! More

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Russell’s - Excellent Experience This is the second Toyota that we have purchased with Steve Henigan. We travel a lot and have our vehicals serviced at many Toyota dealerships. We ca This is the second Toyota that we have purchased with Steve Henigan. We travel a lot and have our vehicals serviced at many Toyota dealerships. We can not say enough about how pleased we are with both Steve and Toyota. More

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Fantastic Customer Service Great experience with a recall on our Toyota Rav 4. I contacted Justin Madison for an appointment which went smoothly. We dropped car off several hou Great experience with a recall on our Toyota Rav 4. I contacted Justin Madison for an appointment which went smoothly. We dropped car off several hours early to go to other appointments in town. Justin explained what the recall was for and what would be done. Justin was courteous and informative. Justin called within a couple of hours to say the work was done early and we could pick it up anytime. We could not have asked for better service. All of this on a car we did not buy from this dealership. Fantastic. JA More

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I love my both of my Toyota vehicles BUT service....BAD I own two Toyota vehicles that I purchased from this dealership. Both vehicles have been at the service department for routine maintenance. I have had I own two Toyota vehicles that I purchased from this dealership. Both vehicles have been at the service department for routine maintenance. I have had terrible issues with this service department on both vehicles. 1. Toyota Tacoma. I have scheduled the 35,000 mile, 40,000 mile, and 45,000 mile maintenance on my truck ahead of time. According to the manufacturers recommendations the service department is supposed to inspect the four wheel drive system and change the fluids. After scheduling this service 3 times they have failed to complete the work each time. I make sure to speak with them before hand and say I WANT YOU TO DO THE 4 WHEEL DRIVE MAINTENANCE and they agree. When I get my truck back they have completed an oil change and rotated the tires. That's it.....UNBELIEVABLE. I can't trust the service department to complete the work I have REPEATEDLY ASKED THEM TO COMPLETE. WASTE OF TIME! My truck now has 50+ thousand miles on it and the 4 wheel drive system has never been inspected. Why do I waste my time making these appointments? 2. Toyota Camry. I have had what I believe are too many quirky issues with this vehicle. The passenger seat belt alarm goes off when no one is sitting in the passenger seat. I have taken the car in to this service department 3 times and complained of this issue. They can't reproduce the issue so they never fix anything. I took my Camry to this service department to get the oil changed and they gave me my car back with a huge dent in the side. They did end up fixing the dent free of charge but not after denying any responsibility for the dent. I just had an incident with this car where the engine suddenly starting running rough and died on me. I immediately took it to the dealership and they "found a code". The issue is the weather was cold and there was too much fuel but no repairs are recommended. I purchased this car brand new in 2012 its been driven in much colder weather and NEVER had an issue where the engine died. I'm happy that they aren't charging me for "extra" repairs but I'm not happy that they can never diagnose and fix an issue. I am still driving a car that has a seat belt warning driving me nuts and now an engine that dies in cold weather. I love my Toyota vehicles but this service department has me seriously thinking about not staying loyal to this brand. The warranty on these vehicles is much worse than competitors and I have never had such a terrible string of experiences with a service department. I have absolutely no faith in the capability of this service department. I have held off on making a bad review for this service department for a long time. I kept thinking that I was just having bad luck but visit after visit after visit is a disappointment. Justin Madison is the service rep that handles most of my visits. I have always had good experience with Justin but the work that is being completed at this dealership is BAD. I don't believe Justin is to blame. More

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Service department advisors are robot zombies These folks used to be very helpful and knowledgable at the old location. Since they became iPad toting up sellers I dread going in for service. Gone These folks used to be very helpful and knowledgable at the old location. Since they became iPad toting up sellers I dread going in for service. Gone is true customer service. Oil change now $50? They rotated daughters tires on car at an oil change without asking to drive cost up to $85. They have take it or leave it attitude. More

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Low stress, comfortable experience. This dealership is unbelievable. The customer feels special here. The staff makes you feel valued. Every staff person knows the meaning of excellent c This dealership is unbelievable. The customer feels special here. The staff makes you feel valued. Every staff person knows the meaning of excellent customer service. More

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Perfect shopping experience I went in to look at the new corolla's we have large vehicle and I only needed the average commuter vehicle. I was very pleased with the vehicle. Wayn I went in to look at the new corolla's we have large vehicle and I only needed the average commuter vehicle. I was very pleased with the vehicle. Wayne approached me a few yards away from my car, I liked that he was not aggressive he simply made himself available to me. Within 24hrs I took possesion of the vehicle. Everything went smoothly and most importantly I was treated the way exactly the way I wanted to be treated in this transaction. More

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Truly Impressed The whole Toyota team went the extra mile to help me complete my purchase. I was pleased from beginning to end. I'm looking forward to my regular ma The whole Toyota team went the extra mile to help me complete my purchase. I was pleased from beginning to end. I'm looking forward to my regular maintenance visits. More

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Justin does a wonderful job of taking care of our needs. We have enjoyed a relationship with him for the past 10 years and because of his honesty, integrity, and friendly service, we continue to take all of We have enjoyed a relationship with him for the past 10 years and because of his honesty, integrity, and friendly service, we continue to take all of our vehicles to Toyota for service. We look to him for his expertise when servicing our vehicles. Justin lets us know what needs to be done and works with us keeping our budget in mind. It is nice to have the same person who knows us and our vehicles. We look forward to many years with Toyota of Des Moines and Justin Madison. Thank you Justin for not only meeting our needs but exceeding them. Great Customer Experience. Rory & Patty Kroloff More

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Toyota of Des Moines has a very high skilled specialists working in their shop. I have been using this dealership for service and maintenance needs for almost 10 years and it is always a pleasant experience working in their shop. I have been using this dealership for service and maintenance needs for almost 10 years and it is always a pleasant experience. Every time they do their work fast, the quality is great and there was never a case when they needed to fix something twice, everything comes the first time. Big thank you, Toyota of Des Moines!! More

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