Justin Hendrick

Lexus of Chattanooga responded

Thank you so much, Roy! We’re thrilled to hear that the buying process was simple and even enjoyable for you! At Lexus of Chattanooga, we pride ourselves on providing excellent service every step of the way, and it's wonderful to know that our team made a positive impression. We truly appreciate your kind words and look forward to serving you again in the future!

Lexus of Chattanooga responded

Thank you so much, Joseph! We are absolutely delighted to hear that you had such a positive experience purchasing a vehicle from Lexus of Chattanooga. It's wonderful to know that you found our team friendly, knowledgeable, and respectful of your time from the moment you walked in. We are especially pleased to hear that Marc went above and beyond to answer all your questions and made the entire process smooth and stress-free for you. Providing exceptional service and ensuring a comfortable experience for our guests is our top priority. Thank you for choosing Lexus of Chattanooga. We truly appreciate your business and hope you enjoy your new vehicle for many years to come! We look forward to assisting you with any future needs.

Lexus of Chattanooga responded

Thank you for the fantastic feedback! We're thrilled your first fully remote purchase with Lexus of Chattanooga was so seamless, thanks to Fred, Justin, Jackson, and Madison. We're glad we could find your perfect TX without mandatory add-ons. Enjoy your new vehicle!

Lexus of Chattanooga responded

Thank you so much, Mary! We are absolutely delighted to hear that Fred provided you and your husband with the most professional car buying experience you've ever had. We are so proud of his dedication, especially taking the time to assist you in choosing your first Lexus even near closing time. It's wonderful to know that you appreciated Fred's honesty and straightforward approach, and that he provided you with all the information you needed. We strive for transparency and ensuring our guests feel confident in their decisions. We're also glad he efficiently negotiated the deal and that you left feeling very satisfied. Thank you for choosing Lexus of Chattanooga. We hope you absolutely love your first Lexus and look forward to welcoming you back in the future!

Lexus of Chattanooga responded

Thank you, Mike! We are so pleased to hear that you found Michael to be professional and very courteous. It's wonderful to know that you felt a genuine concern for your complete satisfaction and a clear understanding of each step in the purchasing process. That's exactly the kind of experience we aim to provide at Lexus of Chattanooga. We appreciate your feedback and are delighted that Michael made your experience a positive one. We hope you are enjoying your vehicle and look forward to assisting you with any future needs.

Lexus of Chattanooga responded

Thank you for your feedback! We are very pleased to hear that Mr. Bales provided you with a professional experience throughout your vehicle purchase and was able to answer all of your questions confidently. We strive to ensure our sales team is knowledgeable and provides excellent service to all our guests at Lexus of Chattanooga. We hope you are enjoying your new vehicle and look forward to assisting you with any future needs.

Lexus of Chattanooga responded

Lara, this is absolutely wonderful to hear! Thank you so much for sharing your delightful experience at Lexus of Chattanooga and for your kind words about Ralph Paty! We are so thrilled that he made you feel regal – that's exactly the kind of exceptional service we aim to provide. It's fantastic to know that you felt so welcomed and encouraged to reach out for help with all the exciting new features on your Lexus. We take great pride in our entire team, from Sales and Finance to our Tech Tutor and the wonderful people in our Service Department. It sounds like you experienced the best of what Lexus of Chattanooga has to offer! Thank you again for your enthusiastic feedback and for recognizing the dedication of our team. We hope you have many joyful cruises in your new Lexus! And please, do feel welcome to stop by anytime – we're always happy to assist you.

Lexus of Chattanooga responded

Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consider Lexus of Chattanooga a superior dealership that truly cares for its customers and takes pride in its work. We are especially thrilled that you highlighted Ralph Paty as an amazing sales associate. His knowledge, excellent communication skills, and dedication to follow-through are qualities we highly value, and we're so glad they made a positive impact on your experience. Thank you for recognizing our commitment to our customers. We truly appreciate your business and hope to have the pleasure of assisting you again at Lexus of Chattanooga in the future!

Lexus of Chattanooga responded

That's fantastic to hear! Thank you so much for sharing your wonderful experience at Lexus of Chattanooga! We are thrilled that you found it to be your smoothest vehicle purchase ever, and we're especially delighted to hear about your positive experience with Marc Bales. It's wonderful to know that Marc listened closely to your needs, provided you with suitable options, and respected your preferences without any pressure. We are also glad that you received a solid offer on your trade-in and that Marc went the extra mile to secure the specific vehicle you wanted, even arranging a transfer from another dealership. Providing a seamless, respectful, and efficient car-buying experience is our top priority, and your feedback confirms we are on the right track. Thank you for choosing Lexus of Chattanooga! We hope you are absolutely enjoying your new vehicle and look forward to assisting you again in the future.

Lexus of Chattanooga responded

Thank you so much, marsha! We are thrilled to hear that you found Marc Bales to be the perfect salesperson and that he provided you with such knowledgeable and consistent communication throughout your transaction. We truly value his dedication to providing excellent care to our guests. We are also delighted that you had a positive experience with Justin in finance. It's wonderful to know that the entire experience at Lexus of Chattanooga was wonderful for you. Thank you for your kind words! We appreciate your business and hope to have the pleasure of assisting you again in the future.