Justin Hendrick
Justin Hendrick at Lexus of Chattanooga

Justin Hendrick

Finance Manager

Lexus of Chattanooga

2135 Chapman Rd
Chattanooga, TN 37421

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5.0
101 Reviews
5.0

101 Reviews

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101 Reviews of Justin Hendrick

July 15, 2025

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Ralph Paty and Ed Emerson were incredible to me and my family on the purchase of our new GX 550. It was the first time I’ve left a dealership completely satisfied and confident in my choice and the servic More

by Johnny-Smith
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Paty, Ed Emerson

July 11, 2025

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Bought a new RX 500h from salesman Ralph Paty. Ralph was very professional, top notch. We had to wait for the car and Ralph kept us informed during the waiting period. When the car arrived Ralph w More

by goparb
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Paty, Ryan Kennedy

Jul 14, 2025

Lexus of Chattanooga responded

Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that your RX 500h purchase went so smoothly and that Ralph Paty provided you with the exceptional service we strive to deliver every day. Ralph truly exemplifies what omotenashi is all about—genuine hospitality, professionalism, and a deep commitment to taking care of our guests throughout the entire journey. We’re so grateful for your continued loyalty and kind words about our entire team—from sales to service. It’s people like you who make Lexus of Chattanooga such a special place. We’ll be sure to pass along your heartfelt thanks to Ralph and celebrate the way he cared for you during the wait and delivery process. Enjoy every mile in your new RX 500h, and please know we’re always here when you need us.

June 18, 2025

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Two words: Ralph Paty. Ralph is a consummate professional and a pleasure to work with. I went to Lexus of Chattanooga planning on buying a new Lexus and had already picke More

by ssyount
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Recommend Dealer
Yes
Jun 19, 2025

Lexus of Chattanooga responded

Thank you so much for your amazing review! Ralph truly embodies professionalism and care, and we’re thrilled he made your Lexus buying experience effortless, easy, and even fun. Your recommendation means the world to us. We can’t wait to welcome you back anytime at Lexus of Chattanooga! 🚘✨😊

June 13, 2025

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Ralph Paty made the process of buying my first car stress free and transparent. Highly recommended! More

by madisynpage
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Paty, Josiah Sadek

Jun 19, 2025

Lexus of Chattanooga responded

Thank you so much for sharing your experience! We’re thrilled Ralph made your first car buying journey stress-free and transparent — that’s exactly the care we strive to provide at Lexus of Chattanooga. Congratulations on your new car, and we’re here for you every step of the way! 🚘✨

June 02, 2025

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Fred did a fantastic job! From start to finish, Fred made the car buying experience easy and convenient. We ordered a couple of additional of parts before the car and Fred ens More

by Dbtibbs1
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Recommend Dealer
Yes
Jun 05, 2025

Lexus of Chattanooga responded

Thank you so much for sharing your wonderful experience! Fred and Madison, along with our entire team at Lexus of Chattanooga, are thrilled to have made your car buying journey smooth, detailed, and truly special. Providing that white-glove, caring service is what Omotenashi is all about. We’re honored to have earned your trust and can’t wait to welcome you back for many great drives ahead! #LexusOfChattanooga #Omotenashi

May 24, 2025

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Excellent dealer. Ralph Paty is great sales person. Best customer services I ever had buying a car. More

by BK
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Paty

May 26, 2025

Lexus of Chattanooga responded

Thank you so much, BK! We’re delighted to hear Ralph provided you with the best customer service you’ve ever experienced when buying a car. That’s exactly the kind of care and dedication we pride ourselves on here at Lexus of Chattanooga. We truly appreciate your kind words and look forward to serving you again in the future!

May 15, 2025

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Very easy to work with. Super transparent when wanting to know information on the car and availability. Good communication skills all around More

by Bradywillocks
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Recommend Dealer
Yes

Other Employees Tagged: Fred Fortson

May 26, 2025

Lexus of Chattanooga responded

Thank you so much, Brady! We’re delighted to hear that our team made your experience easy and transparent, especially when it came to answering your questions and keeping you informed. Clear communication is at the heart of how we serve every guest at Lexus of Chattanooga. We appreciate your kind words and look forward to helping you again in the future!

May 07, 2025

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Lexus of Chattanooga and Ralph Paty made my buying experience easy and quick. Ralph knew the product well, was laid back and there was no pushiness or high pressure. No last minute surprises. More

by lrccole
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Paty

May 07, 2025

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re thrilled to hear that Ralph made your buying experience smooth and enjoyable, without any pressure or surprises. It’s always our goal to provide a relaxed and informative experience for our customers. We truly appreciate your feedback and look forward to serving you again in the future. Enjoy your new vehicle!

April 23, 2025

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The Lexus of Chattanooga dealership made the buying experience wonderful. From the first contact by Madison,(the online representative); to Ralph Paty ( sales rep.) , to the young man who went over tec More

by Jennifer and James White
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Paty, Madison Messer

May 07, 2025

Lexus of Chattanooga responded

Thank you so much, Jennifer and James, for your incredible feedback! We're absolutely thrilled to hear that your experience with us was such a positive one. It’s great to know that Madison, Ralph, and the rest of our team made the process smooth and enjoyable from start to finish. We’re especially happy that Ralph was able to suggest helpful options for your long journey, and that Justin made the financing process easy and comfortable. It’s wonderful to know you felt welcomed and at ease throughout the entire process. We truly appreciate your kind words and trust in us. Congratulations on your new vehicle — and thank you for choosing Lexus of Chattanooga! We look forward to serving you again in the future.

April 17, 2025

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Lexus of Chattanooga made the buying process simple and even enjoyable. The people are great top to bottom. More

by Roy V
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Recommend Dealer
Yes

Other Employees Tagged: Marc Bales, LaTonya White

Apr 21, 2025

Lexus of Chattanooga responded

Thank you so much, Roy! We’re thrilled to hear that the buying process was simple and even enjoyable for you! At Lexus of Chattanooga, we pride ourselves on providing excellent service every step of the way, and it's wonderful to know that our team made a positive impression. We truly appreciate your kind words and look forward to serving you again in the future!

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