Justin Hendrick

Lexus of Chattanooga responded

Thank you so much for your amazing review! We’re thrilled to hear that Ralph and our entire team were able to provide you with such a fantastic car-buying experience. We truly appreciate your trust in us, and we’re honored to be your go-to place for purchasing a vehicle. We look forward to assisting you again in the future. Thank you for being a valued customer!

Lexus of Chattanooga responded

Thank you for your wonderful review! We’re thrilled to hear that Mr. Fortson made your vehicle-buying experience smooth and enjoyable. His dedication to ensuring your satisfaction is exactly what we strive for, and we’re happy to know he provided you with the knowledge and attention you deserve. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

Lexus of Chattanooga responded

Thank you for sharing your experience with us, and I sincerely apologize for the inconveniences you encountered during your visit. It’s deeply disappointing to hear that you were not given the attention and care that you rightfully deserve. Offering a comfortable and welcoming environment for all our customers is a top priority, and I regret that we missed the mark in your case. Regarding the second set of keys, I completely understand how frustrating this delay must have been for you, and I am very sorry for the wait. I’ll be looking into this matter personally to ensure it doesn’t happen again in the future. I would love the opportunity to speak with you directly and make things right. Please feel free to contact us at your earliest convenience. 423-499-9095 Ed Emerson Thank you for your valuable feedback. We genuinely appreciate your business, and we are committed to providing a much better experience moving forward.

Lexus of Chattanooga responded

Thank you for sharing your outstanding experience with us! We’re so glad to hear that Mark Bales made your car-buying process smooth, communicative, and professional. It means a lot to us that you drove all the way from Orlando to do business with Lexus of Chattanooga! Your recommendation truly warms our hearts, and we’re grateful for your trust. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!

Lexus of Chattanooga responded

Thank you for sharing your experience with us! We completely understand how exciting it can be to wait for your new vehicle, and we’re glad to hear that Marc kept you updated throughout the process and made it as smooth as possible. We truly appreciate your patience and are thrilled that you had a positive experience working with Marc. If there’s anything else we can do for you, please don’t hesitate to reach out. We hope you’re enjoying your GX!

Lexus of Chattanooga responded

Thank you for your kind words, Davis! We're so glad to hear that Wade and Justin made your experience seamless and kept you informed every step of the way. Your recommendation means a lot to us, and we truly appreciate your trust. If there’s anything else we can assist you with, don’t hesitate to reach out. We look forward to serving you again in the future!

Lexus of Chattanooga responded

Thank you for your fantastic feedback, Feedavis1! We're thrilled to hear that Fred provided you with great service, listened to your needs, and followed through to deliver exactly what you requested. Your recommendation to friends and family means the world to us! If there’s anything else we can assist you with, don’t hesitate to reach out. We look forward to serving you again!

Lexus of Chattanooga responded

Thank you so much for your wonderful review! We're thrilled to hear that Fred Fortson provided you with such a fantastic experience from start to finish. Going the extra mile, including picking you up from the airport, is exactly the level of service we aim to provide. We truly appreciate your trust in Lexus of Chattanooga, and we’re so happy we could make your car-buying experience seamless and enjoyable. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Enjoy your new car, and thank you for choosing Lexus of Chattanooga!

Lexus of Chattanooga responded

Thank you so much for your kind words and for making the 150-mile journey to visit us again! We're honored to be your dealership of choice for both purchases, and we're thrilled to hear that our customer-friendly and professional staff made your experience worth the drive. We truly appreciate your loyalty and trust in us. If there’s anything you need in the future, please don’t hesitate to reach out. We look forward to seeing you again soon!

Lexus of Chattanooga responded

Thank you so much, Dana! We’re thrilled to hear that Marc made your car buying experience smooth and easy. His professionalism and expertise are truly appreciated, and we’re so glad he could assist you in finding the perfect vehicle. Thank you for choosing Lexus of Chattanooga, and we look forward to serving you again in the future!