Justin Hendrick

Fred did a fantastic job! From start to finish, Fred made the car buying experience easy and convenient. We ordered a couple of additional of parts before the car and Fred ens From start to finish, Fred made the car buying experience easy and convenient. We ordered a couple of additional of parts before the car and Fred ensured that the car was fully ready to go when we told him we were going to pick it up. He explained the car and the benefits of the car in full detail. Madison also was an incredible help and was the first person we contacted at Lexus of Chatt. From start to finish the staff was awesome. White glove service! More

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Excellent dealer. Ralph Paty is great sales person. Best customer services I ever had buying a car. Ralph Paty is great sales person. Best customer services I ever had buying a car. More

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Very easy to work with. Super transparent when wanting to know information on the car and availability. Good communication skills all around Super transparent when wanting to know information on the car and availability. Good communication skills all around More

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Lexus of Chattanooga and Ralph Paty made my buying experience easy and quick. Ralph knew the product well, was laid back and there was no pushiness or high pressure. No last minute surprises. experience easy and quick. Ralph knew the product well, was laid back and there was no pushiness or high pressure. No last minute surprises. More

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The Lexus of Chattanooga dealership made the buying experience wonderful. From the first contact by Madison,(the online representative); to Ralph Paty ( sales rep.) , to the young man who went over tec experience wonderful. From the first contact by Madison,(the online representative); to Ralph Paty ( sales rep.) , to the young man who went over tech and finally finance with Justin Hendrick, our experience was wonderful. Our first contact with Madison had us totally in on driving not only to purchase our vehicle, but to meet the super star at the other end of the phone. Once we arrived, Mr. Paty not only took care of us during the sale, but also suggested logging options since we traveled over 6 hours to secure the vehicle we wanted. The young man who went over the technology of the car was awesome. Finally Justin , who made the financing experience easy and made us feel at ease with every step of the process. Overall, the dealership had a relaxed and welcoming environment. Hats off, and thank you for a wonderful experience. More

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Lexus of Chattanooga made the buying process simple and even enjoyable. The people are great top to bottom. even enjoyable. The people are great top to bottom. More

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I recently purchased a vehicle from Lexus of Chattanooga and couldn’t be more pleased with the experience. From the moment I walked through the doors, the team was friendly, knowledgeable, and respectful of and couldn’t be more pleased with the experience. From the moment I walked through the doors, the team was friendly, knowledgeable, and respectful of my time. My sales representative Marc went above and beyond to answer all my questions and made the entire process smooth and stress free. More

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Wow! Wow! Wow! This was my first time buying a car without a face-to-face experience until picking up the vehicle. From submitting my build sheet, waiti Wow! Wow! This was my first time buying a car without a face-to-face experience until picking up the vehicle. From submitting my build sheet, waiting patiently for assembly at the Princeton, IN plant, Fred Fortson, Sales, communicated with me frequently, sent me plant build sheets until we found the TX with all the factory installed options I wanted. Fred informed me of the delivery date to the dealership (the day after assembly!), installed the dealer options I wanted and set me up with Justin Hendrick, Finance Manager, whom I communicated via phone/text and completed all the paperwork via E-doc the day before driving 150 miles to pick up the vehicle. Justin had me write a check upon arrival at the dealership and the purchase was complete! Fred had us meet with Jackson Antinore, Tech Specialist, who expertly set up the TX to our mobile phones, customized the multimedia and answered all my questions. We drove out of the showroom door and were on our way home in 90 minutes. Also a shout out to Madison Messer, Online Engagement Specialist, who kept the communication lines open while Fred was busy with other customers. Fred, Madison, Justin and Jackson were all extremely friendly & professional. I selected Lexus of Chattanooga because other nearby Lexus dealerships had mandatory add-on's that I did not want, adding a couple thousand to the overall vehicle price. Great job Lexus of Chattanooga! More

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Fred was the most professional car salesman my husband and I have ever encountered. We arrived thirty minutes before closing, and Fred greeted us outside. I expected him to hurry us through the process, b and I have ever encountered. We arrived thirty minutes before closing, and Fred greeted us outside. I expected him to hurry us through the process, but instead, he took the time to assist me in choosing my first Lexus. His honesty and straightforwardness were refreshing; he provided me with all the necessary information, which is exactly what I look for when buying a vehicle. He efficiently negotiated the deal, and I left feeling very satisfied. More

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Michael was professional and very courteous. We felt a genuine concern for our complete satisfaction and and an understanding for each step of the purchasing process. We felt a genuine concern for our complete satisfaction and and an understanding for each step of the purchasing process. More

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