Justin Crisp

Glenn Polk Ford responded

I love hearing this. When someone takes the time to tag the whole service advisor team, that tells me they truly felt taken care of. Our advisors work hard to make every visit smooth and stress-free, and it means a lot to see them recognized like that. Thank you for trusting us with your vehicle and for the recommendation. We are grateful to have you as part of our GP family.

Glenn Polk Ford responded

Really glad you shared this. Hearing that our team came across as knowledgeable, efficient, and positive means a lot to me. That combination is exactly what we strive for every day. We appreciate your support and the trust you place in us.

Glenn Polk Ford responded

Really appreciate you sharing this. Hearing that our team came across as knowledgeable, devoted, and truly caring about our customers means a lot to me. That is exactly the standard we want to live by every single day. We are grateful for your trust and proud of the people who make experiences like this possible.

Glenn Polk Ford responded

That is a winning combination, and I am glad it stood out to you. Lori, Brooke, and Justin do a great job being professional, knowledgeable, and skillful while still keeping things prompt and courteous, and that balance matters. I really appreciate you recognizing all three of them and trusting our Ford service team to take care of you.

Glenn Polk Ford responded

That is great to hear. Being professional, timely, courteous, and kind is exactly how we want every service visit to feel, and I am glad our team delivered that for you. We truly appreciate you choosing us and trusting us to take care of your vehicle.

Glenn Polk Ford responded

This is wonderful to hear. Knowing our team’s training, responsiveness, and genuine love for what they do came through in your experience means a lot to me. When people enjoy their work and care about serving others, it shows, and I am grateful you felt that from start to finish. Thank you for trusting us and taking the time to share such thoughtful feedback. Happy New Year.

Glenn Polk Ford responded

I appreciate you taking the time to share this. I am glad the service itself went well, and I also appreciate the honest feedback on communication, because that is an area we should always be striving to improve. Clear and timely updates matter, and I will be sharing this with our service leadership so we can tighten that up moving forward. Thank you for trusting us with your vehicle and for helping us get better. Happy New Year.

Glenn Polk Ford responded

Looooove it!!!!!! That kind of loyalty truly means a lot to me. Choosing to buy multiple vehicles with us and trusting us with all your service, especially when there is a dealership so close to home, says everything about the relationship we value. Knowing you are willing to make the drive to Gainesville tells our whole team that the way we take care of people matters, and we do not take that lightly. We are grateful for your continued trust and always look forward to taking care of you again. Happy New Year.

Glenn Polk Ford responded

That is great to hear. Justin Crisp does an excellent job making sure repairs and costs are explained clearly, and that top-shelf service feeling is exactly what we want every visit to be. I appreciate you recognizing him and trusting us with your service needs. Merry Christmas.