Lori Brown

Glenn Polk Ford responded

Thank you, JD. A 10 out of 10.....that is what I am talking about!!!!! I am glad both our sales and service teams continue to take great care of you and make it feel easy every time you come in. We are blessed to have a team that truly cares and it shows. That kind of trust means a lot to us and we appreciate you choosing us again and again. We will be here whenever you need us.

Glenn Polk Ford responded

Thank you so much. That is what it is all about right there, taking care of you when you need it most and getting you back on the road. Lori and our techs did a great job jumping in, diagnosing it, and moving quickly so your trip was not derailed. That kind of teamwork matters, and we are glad we could help you keep rolling to Amarillo. Safe travels and we appreciate you trusting us in the middle of your trip.

Glenn Polk Ford responded

Thank you. That is what a service visit should feel like, easy, efficient, and respectful of your time. Lori Brown does a great job staying on top of things and looking out for our customers, and I am glad she was able to get that recall handled for you while you were already here. Taking care of things the right way matters, and we appreciate you trusting us with your truck.

Glenn Polk Ford responded

Thank you, Larry. That’s a great way to describe it. I am glad Lori took the time to communicate clearly without any pressure and made the experience feel comfortable and straightforward. That is not always easy to find, and I know she will appreciate you calling it out. Sounds like the whole team made a strong impression. We truly appreciate you trusting us with your vehicle. Looking forward to seeing you again.

Glenn Polk Ford responded

Thank you, Rob. That is what we are after. I am glad you continue to get that personal touch along with clear communication every time you come in. Keeping you informed before and after the work is done makes a big difference. We truly appreciate you trusting us with your vehicle. See you next time.

Glenn Polk Ford responded

That is great to hear. I am glad Lori took such good care of you and made sure everything was clearly explained while getting your Explorer fixed in a timely manner. She does a fantastic job keeping customers informed and making the process easy. We truly appreciate you trusting us with your vehicle. Looking forward to the next visit.

Glenn Polk Ford responded

Thank you. That is what we aim for every time, quick, done right, and consistent. We appreciate you coming back to us and trusting our team to take care of your vehicle. See you next visit.

Glenn Polk Ford responded

That is great to hear. I am glad Lori, Brooke, Justin, and the team made your visit friendly, knowledgeable, and focused on taking care of your needs in a timely way. That kind of teamwork is what makes the experience smooth and dependable. We truly appreciate you choosing us and trusting our team. Looking forward to seeing you again.

Glenn Polk Ford responded

That is what we like to hear. I am glad your service visit was smooth, hassle-free, and that everything went well from start to finish. Our team works hard to make caring for your vehicle simple and dependable. We truly appreciate you trusting us and look forward to taking care of you again. See you next time.

Glenn Polk Ford responded

Thank you for sharing this. I am glad Lori Brown was able to resolve the battery issue and take care of the warranty the right way. She does a great job communicating with customers and making sure things are handled properly. I appreciate you recognizing her courteous service and thank you for trusting our Ford service team to take care of your vehicle.