Juanito Hernandez

Great service. Attentive sales associate. And fair value pricing. Deal took a little longer Jan I liked but it’s All good Attentive sales associate. And fair value pricing. Deal took a little longer Jan I liked but it’s All good More

by SEANKARAGOZ Verified Customer Verified Customer

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I purchased a vehicle from Jim Falk Lexus of Beverly Hills last month, and I deeply regret my decision. Despite completing the purchase and promptly making payment, I am now unable to drive the car beca Hills last month, and I deeply regret my decision. Despite completing the purchase and promptly making payment, I am now unable to drive the car because the dealership has failed to send the necessary paperwork to the DMV. This has left me with a car I can't legally use, and to make matters worse, I am stuck in an endless loop of frustration. This was an out-of-state purchase, which means I can't simply walk into the dealership to resolve the issue. I've tried calling multiple times, but no one at Jim Falk Lexus of Beverly Hills is taking my calls or returning my voicemails. The lack of communication and disregard for their customers' time and money is unacceptable. Lexus Corporation, you should be ashamed of the poor service being provided by your dealership. This experience has severely tarnished my view of the Lexus brand. I expected a high level of service, but instead, I've been met with negligence and incompetence. I urge anyone considering purchasing a vehicle from Jim Falk Lexus of Beverly Hills to think twice. The stress and inconvenience this dealership has caused me are simply not worth it. More

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Juanito did an excellent job; patient, thorough and professional. We are very pleased with the entire experience. professional. We are very pleased with the entire experience. More

by ERIBNER Verified Customer Verified Customer

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Had a great experience getting my vehicle. Juanito was very informative and patient. Everyone I interacted with was very friendly and was a pleasure working with the entire team! Juanito was very informative and patient. Everyone I interacted with was very friendly and was a pleasure working with the entire team! More

by DANNYV00 Verified Customer Verified Customer

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Paint defects on brand new car , going back and forth to dealer, shouldn’t be dealing with this when it’s a brand new car dealer, shouldn’t be dealing with this when it’s a brand new car More

by LUCIORAMIREZ02 Verified Customer Verified Customer

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