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Juan Roman
Juan Roman at Freeway Toyota of Hanford

Juan Roman | Page 3

General Manager

Freeway Toyota of Hanford

1835 Glendale Ave
Hanford, CA 93230

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4.6
33 Reviews
4.6

33 Reviews

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33 Reviews of Juan Roman

April 14, 2026

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Employee Rating

We walked in knowing exactly what we were looking for. There was no fuss, the salesman Sergio gave us some recommendations on our options and what we could work with. He didn't waste our time and was stra More

by jozapien
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sergio

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Apr 14, 2026

Freeway Toyota of Hanford responded

Thanks for choosing a new Toyota Camry Hybrid and for sharing your feedback. We’re pleased our team provided straightforward recommendations that let you explore your options without any fuss. Juan Roman General Manager juan.roman@freewaytoyota.com Juan Roman General Manager juan.roman@freewaytoyota.com

April 10, 2026

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Took forever to check car in. My tec and another employee were gossiping and looking a one of their phones. I finally had to go up and let them know I was on my lunch and my ride More

by Becca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 16, 2026

Freeway Toyota of Hanford responded

Thank you, Becca, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

April 08, 2026

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They were very efficient and did the required work in a timely manner. They kept in touch with me. More

by BWENZEL02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 09, 2026

Freeway Toyota of Hanford responded

Thank you for choosing Freeway Toyota of Hanford. Your feedback and rating mean a lot to us. We're glad Juan was able to help, and we hope to see you again! Juan Roman General Manager juan.roman@freewaytoyota.com

April 06, 2026

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Employee Rating

Excellent service was quick and fast. We’ll go there again for my second vehicle More

by ALEXN559
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Apr 06, 2026

Freeway Toyota of Hanford responded

Thank you for the five-star rating and for choosing a new Toyota Prius Prime. We’re glad our team delivered quick, efficient service. We look forward to helping you with your second vehicle. Juan Roman General Manager juan.roman@freewaytoyota.com Juan Roman General Manager juan.roman@freewaytoyota.com

April 03, 2026

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Employee Rating

Everyone was very helpful and professional. The work was completed in less time than I expected More

by pamanddon65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2026

Freeway Toyota of Hanford responded

Delighted to hear Juan and our entire team were so helpful and professional. We’re pleased that service on your Toyota Highlander Hybrid wrapped up even sooner than anticipated. We look forward to helping with your future maintenance needs. Juan Roman General Manager juan.roman@freewaytoyota.com

April 02, 2026

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Employee Rating

Had TPMS light on instrument cluster on car just purchased the day before, services personnel checking me stated if it was a nail in tire it would take approximately 1 - 1.5 hours to fix. Service pe More

by BERARDE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Girl checking cars in...

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Apr 03, 2026

Freeway Toyota of Hanford responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Freeway Toyota of Hanford. Juan Roman General Manager juan.roman@freewaytoyota.com

March 27, 2026

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No hassle, full transparency. Quick and to the point. I felt like family by the time I finished my purchase. More

by BERARDE
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Finance Experience
Recommend Dealer
Yes
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Mar 27, 2026

Freeway Toyota of Hanford responded

It’s great to hear the purchase process was straightforward and welcoming. We’re thrilled you felt like part of the family as you drove off in your new Toyota Corolla. Thank you for choosing Toyota. Juan Roman General Manager juan.roman@freewaytoyota.com Juan Roman General Manager juan.roman@freewaytoyota.com

March 27, 2026

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Employee Rating

My buying experience was excellent. The staff were very friendly and helpful. I love the amount of options they had for me to choose from. I was so excited to ring the bell!!! More

by Ray Nesmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Beas

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Mar 27, 2026

Freeway Toyota of Hanford responded

It’s fantastic to hear your Toyota purchase was smooth and that our staff offered helpful guidance. Juan is thrilled you found plenty of options and that ringing the bell added to your excitement. Thank you for choosing us for your new Toyota. Juan Roman General Manager juan.roman@freewaytoyota.com Juan Roman General Manager juan.roman@freewaytoyota.com

March 25, 2026

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Employee Rating

Always friendly and helpful staff. Always good customer service!! I will purchase my next vehicle at Freeway Toyota More

by gloriaalsing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 25, 2026

Freeway Toyota of Hanford responded

It's wonderful to know our team provided friendly and helpful service for your Toyota. We appreciate your loyalty and look forward to assisting with your next vehicle purchase. Juan Roman General Manager juan.roman@freewaytoyota.com

March 23, 2026

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Employee Rating

Always very pleased with the service I get when I bring my car in . Everyone is always welcoming & helpful. & I know my car will be properly fixed. Thank you! More

by BHALL07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 23, 2026

Freeway Toyota of Hanford responded

We appreciate your continued trust in our service team for your Toyota Corolla. Juan and our team are delighted that you feel welcomed and confident in the repairs. We look forward to helping you again. Juan Roman General Manager juan.roman@freewaytoyota.com

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