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Juan Orozco
Juan Orozco at Corwin Ford of Tri-Cities

Juan Orozco

Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.8
272 Reviews
4.8

272 Reviews

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272 Reviews of Juan Orozco

December 19, 2025

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Employee Rating

Good customer service and communication, from the pick-up service team to the repair team. Timely and attentive service. More

by Rlspeed8820
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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Dec 19, 2025

Corwin Ford of Tri-Cities responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Angela Hancock, Service Manager

December 18, 2025

Dealership Rating
Employee Rating

Excellent communication. Valet service was very helpful Valet service was very punctual and polite Thank you More

by SJENGLERT0
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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Dec 18, 2025

Corwin Ford of Tri-Cities responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Angela Hancock, Service Manager

December 16, 2025

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Employee Rating

Clean and organized, people are well trained. Very impressed with parts inventory & older vehicle parts availability. More

by Chiplembcke
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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Dec 16, 2025

Corwin Ford of Tri-Cities responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Angela Hancock, Service Manager

December 15, 2025

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Employee Rating

Good customer service. Friendly. Cares about customer's concerns. Quick to get my vehicle in. Fast turnaround. More

by Annen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 15, 2025

Corwin Ford of Tri-Cities responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Angela Hancock, Service Manager

December 08, 2025

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Employee Rating

Did Not honored warranty, promise to get back to me with a solution after I pay, they never got back to me very disappointed More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cristian Mendez

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Dec 10, 2025

Corwin Ford of Tri-Cities responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Jose, and hopefully, we can get to the bottom of this. Angela Hancock, Service Manager

December 06, 2025

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Employee Rating

Juan worked us in without an appointment and took great care of us. Corwin is the best More

by DANO6
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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Dec 06, 2025

Corwin Ford of Tri-Cities responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Angela Hancock, Service Manager

November 29, 2025

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Employee Rating

Fast, friendly Juan was very professional and kept me very informed about my vehicles stay there More

by DOLLYBUG13
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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Nov 29, 2025

Corwin Ford of Tri-Cities responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Corwin Ford of Tri-Cities. We look forward to having you as one of our valued customers for many more years to come! Angela Hancock, Service Manager

November 29, 2025

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Employee Rating

Poor with little to no communication. Communication was too little too late. After calling and texting the number given for updates, I resigned myself that you would have the car as long More

by Jason.guin
Recommend Dealer
No

Other Employees Tagged: Juan Orozco

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Nov 30, 2025

Corwin Ford of Tri-Cities responded

Thank you for bringing this to our attention, Jason, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Angela Hancock, Service Manager

November 27, 2025

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Employee Rating

Fantastic prompt service with attention to detail Juan kept me updated throughout the process and identified a couple other issues that needed attention. I truly appreciate their expertise More

by "Always a Ford Girl"
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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Nov 27, 2025

Corwin Ford of Tri-Cities responded

Thanks for sharing your thoughts about your experience with Corwin Ford of Tri-Cities. We appreciate your business and hope to see you again soon! Angela Hancock, Service Manager

November 25, 2025

Dealership Rating
Employee Rating

Need to expand the service department. It took a week to get my rig looked at More

by BRUCEHALL99352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 26, 2025

Corwin Ford of Tri-Cities responded

Thank you, Bruce, for sharing about your experience with Corwin Ford of Tri-Cities. We are sorry to hear about the delay and apologize for any inconvenience. Please don't hesitate to reach out to us directly if you would like to discuss your experience in more detail, or if you need further assistance. Angela Hancock, Service Manager

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