Juan F. | Page 4

Juan honored the True Car price that I received via email. He was very professional and attentive during the whole process. Highly recommend Juan!!! email. He was very professional and attentive during the whole process. Highly recommend Juan!!! More

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Great sales department and Great service department. Customer service is always great! Bought my last 3 acura's here. Customer service is always great! Bought my last 3 acura's here. More

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This was a great experience. I highly recommend them. They made the whole process nearly painless. I highly recommend them. They made the whole process nearly painless. More

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We just purchased our third Acura vehicle from McGrath Libertyville. Juan, our salesman, was knowledgeable, accomodating, and professional. He goes above and beyond to make certain we are satisfied and ha Libertyville. Juan, our salesman, was knowledgeable, accomodating, and professional. He goes above and beyond to make certain we are satisfied and happy with our purchase. We will continue to recommend Juan and this dealership to our friends and family. More

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Griffin made the car buying experience easy and fun. He showed me all the features I needed before hitting the road and made sure everything worked in my budget. He showed me all the features I needed before hitting the road and made sure everything worked in my budget. More

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Amazing experience buying my first Acura RDX. My salesman Juan Flores & GM Alex went above & beyond in customer service!!!! I walked out a happy buyer & I would definitely refer my friends & fam My salesman Juan Flores & GM Alex went above & beyond in customer service!!!! I walked out a happy buyer & I would definitely refer my friends & family. 10 out of 10 More

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Overall, a positive experience. The $998 “protection package” is annoying, it’s automatically added to the bill. Luckily the car I bought had just come in, so it hadn’t been applied The $998 “protection package” is annoying, it’s automatically added to the bill. Luckily the car I bought had just come in, so it hadn’t been applied yet. People were friendly, Juan did his best to move things along because I told him upfront I was not going to sit there for 3 hours, it ended up being 2. All in all, I am happy with my car- they did a fantastic job of detailing it. More

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Very attentive and handled all my car buying needs. He went the extra mile at every step of the buying process. He went the extra mile at every step of the buying process. More

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Visited the dealership when we first started looking for a new vehicle. Honored the great original offer when we came back a month and a half later. a new vehicle. Honored the great original offer when we came back a month and a half later. More

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AVOID AT ALL COST! DISHONEST, DECEITFUL, LIARS! DON'T BUY FROM THEM EVER! GO TO A DIFFERENT DEALERSHIP!!! DON'T BELIEVE ANYTHING THEY TELL YOU OVER THE PHONE! THEY WIL DISHONEST, DECEITFUL, LIARS! DON'T BUY FROM THEM EVER! GO TO A DIFFERENT DEALERSHIP!!! DON'T BELIEVE ANYTHING THEY TELL YOU OVER THE PHONE! THEY WILL SLAP YOU WITH FEES AND TAKE YOUR MONEY EVEN IF IT WAS YOUR LAST KIDS MEAL! Their sales staff called me since they saw i was searching online for a new MDX. I talked to 5-6 different people and ended up with Juan Flores and manager Yeti! They did nothing buy lie to me to get me there, promising a deal and money off! I have 3 Acura dealers closer than them, i live in La Grange. I brought the title of my car and checks to pay the difference. I picked up my kids from day care and headed out... They gave me a discount and than slaped $2,500 in additional fees saying its for floor mats, clear coat and so on! THERE WAS NO DEAL, THEY LIED AND LIED AND LIED! I went to the manager YETI! We shook hands hard, he complimented my shirt and i complimented his shoes. I asked if he was going to honor what he promised??? He pulled his hand and waived at me, turning away and showing of to his employees! He insulted me and called me names, told me to F off and i told him to F off! Immediately all staff was kicking me out, they all ganged up to kick me out along with 2 small kids, all of them! Alexander Peterson told me i wasn't even a customer and told me to leave immediately, to get out! I was there with 2 small kids, getting them out during this mess my son fell and hit his nose, his nose was bleeding! No one, not even a single person asked if my son was ok! I CALLED THE COPS AND TOLD THEM I WILL LEAVE A BAD REVIEW! THAN SAME ALEXANDER PETERSON, WHO SAID HE WAS A GM, CAME TO MY CAR WHILE I WAS PACKING THE KIDS INSIDE AND DEALING WITH MY SONS BLOODY NOSE... HE SAID HE WILL GIVE ME THE DEAL THAT THEY PROMISED OVER THE PHONE AND SO ON...WOULD YOU BELIEVE HIM AFTER WHAT HAPPENED??? HE DID NOT APOLOGIZE AT ALL, HIS MANAGER YETI DID NOT CARE TO COME OUT AND BE A MAN AND APOLOGIZE!!! INSANE, THIS IS JUST WRONG! COPS CAME, MADE A REPORT AND I LEFT. I WILL PURSUE THIS AS LONG AS I CAN! I AM HOME, STILL UNDER STRES I WENT THROUGH... NO ONE, NOT EVEN A SINGLE PERSON APOLOGIZED FOR ANY OF THEIR ACTIONS!!! NONE! THEY DO NOT DESERVE YOUR BUSINESS, THEY SHOULD NOT BE IN BUSINESS! PASS THEIR DEALERSHIP, DO NOT EVEN THINK OF GOING THERE IF YOU RESPECT YOUR MONEY! I AM WAITING TO SEE THEIR REPLY TO MY POST. SHAME ON ALL OF THEM!!! BELOW ARE MASSAGES FROM JUAN FLORES, LYING TO ME JUST TO GET ME IN! HIS MANAGER IS YETI WHO SHOULD BE FIRED FOR THIS!!! More

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