Juan Crespo | Page 15

Ripped off “under warranty” The experience started off in a very friendly and personable manner. During the test drive of the vehicle I ended up buying, we all heard a troubling The experience started off in a very friendly and personable manner. During the test drive of the vehicle I ended up buying, we all heard a troubling noise that we couldn’t identify, so they “had the shop take a look at it”. After the mechanic deemed that there was nothing wrong with the car, I expressed concern with buying it but was told “Don’t worry about it, we’ll give you a full warranty for the week and if you have any problems we’ll take care of you.” On the drive home I noticed a similar noise/vibration, so I took it back to the dealership a few days later. After spending all day in the shop, they informed my husband that it was a bent rim and that the repair would cost us several hundred dollars and would not be covered under warranty. I immediately contacted Gerard, who sold me the car and arranged the warranty. Gerard proceeded to raise his voice at me to tell me that I must have mangled the rim up myself and it wasn’t their responsibility. My husband spoke at length to both Gerard and Juan, the sales manager, who both said the repair would not be covered by the warranty that they gave us specifically to deal with this type of situation based off of test drive concerns. I can’t say enough positive things about the service team who gave us the repair at cost, but I would advise anyone considering a used car from Universal Nissan to go elsewhere, as the team was highly untrustworthy, and made us pay for repairs on a vehicle less than a week after I drove it off the lot. More

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My new car Thanks for help me to obtain a new car, very fast and easy. They helped me get my first car, and they also helped me with the second car, I am very ha Thanks for help me to obtain a new car, very fast and easy. They helped me get my first car, and they also helped me with the second car, I am very happy, they will always be my first option in dealerships, I love a nissan. More

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Universal Nissan dealership Exceptionally clean dealer. Sales and finance personnel courteous and helpful. I had lunch and dinner at the cafe.The sandwiches were excellent. Our o Exceptionally clean dealer. Sales and finance personnel courteous and helpful. I had lunch and dinner at the cafe.The sandwiches were excellent. Our overall experience was very good ! More

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My first new car buying experience was awesome. They got the car I wanted and after some tough negotiations we got to a deal we both agreed on. Everything was explain buying experience was awesome. They got the car I wanted and after some tough negotiations we got to a deal we both agreed on. Everything was explained every step of the process... thank you universal nissan. More

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Poor Service Michel was great and tried to get things done. We agreed on Saturday on the purchase and I signed papers. I asked them to get things ready that I wo Michel was great and tried to get things done. We agreed on Saturday on the purchase and I signed papers. I asked them to get things ready that I would be back to pick up the car on Monday at eleven. When I came back nothing was ready for me. They actually even lost the car I took over four hours for them to get the car and the paperwork ready for me to purchase it and get the sale done. It should have been an hour deal. Michel was a good salesman and tried hard but the company itself was unorganized and in disarray. I felt Juan was very rude and I would never deal with him again!! He is the worst sales manager in a car dealership that I have ever dealt with!!! Bill in finance did a great job and was very nice!! More

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Iam very happy with the experience I was very happy with the way they respect my time and the professionalism I want to recommend Angelo Rivera to anyone that needs a vehicle, he has b I was very happy with the way they respect my time and the professionalism I want to recommend Angelo Rivera to anyone that needs a vehicle, he has been my salesperson for years and I always come back to him, thank you Angelo. More

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great service I had a great experience with my sales consultant Ruben Matos, 3rd car I buy from him and every time just gets so much easier! the whole staff are fri I had a great experience with my sales consultant Ruben Matos, 3rd car I buy from him and every time just gets so much easier! the whole staff are friendly and always smiling. his manager Juan Crespo was very attentive, checked in from time to time to make sure everything was going smoothly More

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Excellent The customer service was very professional and very helpful. Ruben Matos and Juan Crespo were very attentive, they helped me in everything and they lo The customer service was very professional and very helpful. Ruben Matos and Juan Crespo were very attentive, they helped me in everything and they looked for all the best options for me. More

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Just Awesome! Juan took the time to help us and guide us in the purchase of our car. Thank You For your time and patient. We will definitely come back Juan took the time to help us and guide us in the purchase of our car. Thank You For your time and patient. We will definitely come back More

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Sales magic Thank you for getting a deal done when every oter Nissan store in Orlando could or would not help. Juan Crespo and Yogi, you are true proffesionals Thank you for getting a deal done when every oter Nissan store in Orlando could or would not help. Juan Crespo and Yogi, you are true proffesionals with helpful knowledge of Product. More

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