Joshua Stafford | Page 8

Great communication and great service done in a timely fashion they are great. And polite and clean fashion they are great. And polite and clean More

by SPARKYSPARKS205 Verified Customer Verified Customer

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When submitting a request for service on the site, it did not have an option for recalls. I manually typed in the reason for my service appointment in the freehanded section. When I showed up, they took down not have an option for recalls. I manually typed in the reason for my service appointment in the freehanded section. When I showed up, they took down all of my customer information like it was the first time they're hearing about it. When I mentioned I'd be there for the recalls, I was told they may need to order parts and it would be Monday before anything could be fixed. That is kind of ridiculous that there's no preparation despite me making the appointment early in the week. It would have been nice to have more email communication regarding the status of my appointment. One to confirm the service, and that an actual human looked over it. I shouldn't feel like they never even saw my appointment. Coming from BMW, they have leaps and bounds better customer service in that department. I recommend learning from their service department. Other than that, there were no problems with the actual technical remedy of the recall that did not require additional parts, which was nice. I wish the service department had a place to sit down and wait like BMW does. Just seems like its a little thrown together service department and not customer focused. I know this location is more centered to commercial trucks so I understand that. But still, a couple tables and chairs would be a nice addition. More

by Customer Name Verified Customer Verified Customer

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As far as ease, speed, efficiency, and convenience, no one compares to Stivers. 10/10 highly recommended. Great customer service! one compares to Stivers. 10/10 highly recommended. Great customer service! More

by Jasmine Verified Customer Verified Customer

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Joshua was extremely courteous, professional, and helpful. Service was great! Extremely friendly atmosphere. Everyone there acted like service was their purpose. Thanks so much! helpful. Service was great! Extremely friendly atmosphere. Everyone there acted like service was their purpose. Thanks so much! More

by dlowe4 Verified Customer Verified Customer

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Great Communication, work was completed on time. Great team work. I will return soon for my next appointment Great team work. I will return soon for my next appointment More

by Derrick.Holloway Verified Customer Verified Customer

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My brand new Bronco was hit by an old lady they fixed it 2 weeks to the day. Very pleased. 2 weeks to the day. Very pleased. More

by SMOKEYJOEFEM Verified Customer Verified Customer

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Sparky took very good care of me and helped tremendously through the process thanks Stivers team through the process thanks Stivers team More

by SSMITH87 Verified Customer Verified Customer

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Great service! ! They treat you like Family and stand behind their work. I would highly recommend them to everyone! ! They treat you like Family and stand behind their work. I would highly recommend them to everyone! More

by RJARVIS0001 Verified Customer Verified Customer

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The staff is kind courteous and will help you in anyway they can and they are really knowledgeable about your needs they can and they are really knowledgeable about your needs More

by Cecil Verified Customer Verified Customer

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Dealership service department is stellar. However. FoMoCo - not so much. Unfortunate that Ford would send out a vehicle that’s seriously less than ready for prime time. Purchased in May, now However. FoMoCo - not so much. Unfortunate that Ford would send out a vehicle that’s seriously less than ready for prime time. Purchased in May, now being told my problem “could” be fixed with an “on air” push by end of October. Seriously, 5 months with a problem that can’t be fixed??? Maybe the UAW needs to be ran out of auto industry. More

by me22 Verified Customer Verified Customer

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