Joshua Smith
Joshua Smith at Murgado Lincoln of Chicago
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Joshua Smith

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.7
40 Reviews
4.7

40 Reviews

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40 Reviews of Joshua Smith

April 13, 2025

Dealership Rating
Employee Rating

Efficient and communicative - amazing help with my car and helping me understand what was going on More

by kimmyh15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2025

Murgado Lincoln of Chicago responded

Thanks for the kind words! We’re glad our team kept things efficient and clear—happy to help anytime!

April 12, 2025

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Employee Rating

Nice place, quick repair, they were professional and friendly, they fixed my car in 2 hours. More

by oykuakay8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 10, 2025

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Employee Rating

The staff was really nice and professional. The issue is that of & on randomly, my seatbelt signal beeps, though my seatbelt is fasten and no one else is in the car. Nothing‘s on the seat so I More

by 1stopshopwellness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thanks for the feedback. If you haven't yet, check the car's manual. Depending on the model/trim, there may be instructions to accomplish what you want. Also, we can take another look and work toward a solution that gives you more confidence in your vehicle. Please feel free to reach out to our service team directly so we can coordinate a time to better assess this with you. We appreciate your patience and hope to restore your satisfaction soon.

April 09, 2025

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Employee Rating

My car was taken in after a very short wait. Everything was done & my car washed. Everyone was so nice and explained everything to me. I would definitely recommend this dealer. More

by dsantuc14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for the kind words! We're glad to hear your visit went smoothly and that our team took great care of you and your vehicle. It's great knowing you felt informed and well taken care of—exactly the experience we aim to provide. We appreciate your recommendation and look forward to seeing you again!

April 07, 2025

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Efficient and kind. They got us in right away and we appreciate it. Thank you. More

by anmoroney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 07, 2025

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Employee Rating

Quick lane service was great and it took less than 1 hour to get service done More

by Mmiran23
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Lawshea, Kaleb Ortiz

Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're glad to hear the Quick Lane service was efficient and that you were able to get everything done so quickly. We appreciate your feedback!

March 30, 2025

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Employee Rating

Customer service 0. Ever since new management has taken over this place it has gone down to the dumps. I will never ever ever recommend this place or go there myself. More

by soozyq22
Service Price Transparency
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Recommend Dealer
No
Apr 01, 2025

Murgado Lincoln of Chicago responded

We’re sorry to see your one-star rating. We’d appreciate the opportunity to understand your experience and make things right. Please reach out to us directly so we can assist you. Please email our GM: charles.grosso@murgadofordlincoln.com. Thanks.

March 27, 2025

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Employee Rating

Did great on oil change I appreciate your service and all the time spent on my car More

by cieralewis730
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re glad to hear you were happy with the oil change and the time spent on your car. We appreciate your business and look forward to helping you again in the future!

March 24, 2025

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Employee Rating

Everyone was very helpful and nice. Very easy to get in and out without any problems. More

by Druge1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2025

Murgado Lincoln of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 24, 2025

Dealership Rating
Employee Rating

Twice I asked the service dept guy to check something that was stuck in the tire. I was assured he would have it checked. It was never checked. I expect better service when I bring my car to a ford deal More

by matthewstymiest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2025

Murgado Lincoln of Chicago responded

I'm sorry to hear about your experience. If you'd like to discuss this further, please reach out—we’d be happy to help ensure it gets properly addressed. Please email our GM: charles.grosso@murgadofordlincoln.com. Thank you.

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