Joshua Fichter

Mr. Ross handled a complex finance situation for my new vehicle. He did it masterfully, kindly, and professionally. He had to work with several entities to make a new vehicle deal work in my favor and kept vehicle. He did it masterfully, kindly, and professionally. He had to work with several entities to make a new vehicle deal work in my favor and kept me informed every step of the process so I had never had any questions. Mr. Ross is an example of the excellence in business practices with which Five Star Ford of North Richland Hills is conducted. He also has a great sense of humor. The General Manager, Mr. Fichter, is also an excellent person with whom to do business. They are perfect reasons why my family has done business with FSF for over two decades. More

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Joshua quickly responded to an issue I raised and did so with genuine concern. He spent a great deal of time and effort addressing my issue in the sale, and frankly went so above and beyond that his service with genuine concern. He spent a great deal of time and effort addressing my issue in the sale, and frankly went so above and beyond that his service is nothing less than truly amazing. He is the general manager for Five Star Ford and easily could have handed this off to subordinates, but he personally took ownership of meeting the issue. He was kind and generous to me and I am grateful to have met and gotten to know him in addition to the sales experience. My family and I have been FSF customers for over 20 years, and Joshua is the prime example of why we return to this dealership. More

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I messaged the General Manager about a problem with the collision repair shop and he responded to me within 12 hours and took immediate action. collision repair shop and he responded to me within 12 hours and took immediate action. More

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Took vehicle in for regular service. Was told it had a bad front motor mount. I explained to Leymi I had the PREMIUM extended warranty and according to my copy of 'terms and conditio Was told it had a bad front motor mount. I explained to Leymi I had the PREMIUM extended warranty and according to my copy of 'terms and conditions' it should be covered. Leymi informed me it was NOT covered. I needed car back as soon as possible, so i agreed to pay for repair myself. Upon returning home, I called Ford and found out is WAS covered. It took me calling Davis Hill , in finance, from whom I purchased extended warranty from, then to be 'handed off' to M.M. Ross who seemed to not want to 'give me the time of day' about rectifying my problem. O took copies of "term and conditions' and repair bill down and personally handed them to him. He said he would get back to me in a 'day or two'. 4 WEEKS later NO response, so I finally got in touch with Josh Fichter, the GENERAL manager and he looked into it and agreed it WAS covered and I would have refund coming in mail. That was THREE weeks ago and NO refund.Seems this managements word isn't worth much. Dealership already lost one vehicles sale to my immediate family. Looks like I need to find a Ford dealership whose word means something these days.. Back a few years ago, when Terry Rich was GM, NONE of this would have dragged out as long as this has.. STILL WAITING John Kulak More

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The moment you step in, they welcome you as if you're family. Over the years, we've purchased 11 vehicles from Alfred. It's undoubtedly the simplest transaction you'll ever experience! We're grateful for family. Over the years, we've purchased 11 vehicles from Alfred. It's undoubtedly the simplest transaction you'll ever experience! We're grateful for the straightforward and sincere car-buying process. More

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I cannot say enough good things about five star. I live two hours away and William May took care of everything. The deal was a little complicated but that was no problem. Everything was taken care o I live two hours away and William May took care of everything. The deal was a little complicated but that was no problem. Everything was taken care of when I got there.. William is an asset to five star and I recommend him and five star very highly. If I could give a rating higher than 10 I most certainly would. At a time in this world when always hear what’s wrong. Five star and team provided exceptional service. Thank you William and team Joe Mayer More

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My wife and I went to the dealership to look for a replacement truck for our family on Saturday October 28th. We arrived at the dealership and saw a couple of trucks that we wanted to look at. When we replacement truck for our family on Saturday October 28th. We arrived at the dealership and saw a couple of trucks that we wanted to look at. When we walked up to the door the salesman that was standing at the door turn around and left the area. I told my wife let's go the the other side and look at some other trucks. Then we walled back up to the door and it happen again. I told my wife get into he car and let go. The next dealership we went to we bought a brand new truck because of the professionalism that we received from them. Yes it was raining but do you not sale cars and trucks when it is raining. More

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I recently purchased a F250 from Five Star Ford from Anthony (Sales), we had an issue with the vehicle and the response from Joshua the GM was amazing. Every person we dealt with from the sales, financ Anthony (Sales), we had an issue with the vehicle and the response from Joshua the GM was amazing. Every person we dealt with from the sales, financing to service department were professional and responsive. Great experience!!! More

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I have bought many new vehicles from Five Star Ford over the last 9 years and I have always got five star treatment, both during and also after the sale when I need service. My salesman Rick xxxx is expedie the last 9 years and I have always got five star treatment, both during and also after the sale when I need service. My salesman Rick xxxx is expedient, cordial and always does what he says he will do. All staff at Five Star are great to deal with and always put the customer first! I drive all the way from Tyler, Texas to deal with this dealership. Mickey R. More

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This is the best dealership around. From the minute you walk in they make you feel like you're part of the family. We have bought 9 vehicles from the same salesman over several years. From the minute you walk in they make you feel like you're part of the family. We have bought 9 vehicles from the same salesman over several years. Hands down easiest transaction you'll ever do! More

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