My car broke down in a remote area and I called Josh
after not being able to find a mechanic anywhere nearby. My car had been serviced the week before and I thought the service might have been related
after not being able to find a mechanic anywhere nearby. My car had been serviced the week before and I thought the service might have been related to the breakdown. Josh was very kind and helpful and really calmed the situation. He made sure I knew that when I found a tow truck to take me back to Va, the service dept would be ready for my arrival.
I even had to call Josh back after AAA failed to find me adequate towing, and he recommending a towing service I used and was happy with. Josh had to leave before I could be towed, but left my information with his associate Kevin. Kevin was ready for me when the tow truck arrived and had a technician immediately get the car into the back as soon as possible. Luckily the problem was found and resolved and Kevin waived the labor costs and got my wife and I back n the road quickly.
Josh especially really went above and beyond, and gave my wife and I peace of mind while we were stuck across state lines in a town with no services.
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by dcufan
Verified Customer
Verified Customer
Service Price Transparency
Most times it takes forever, but this time was quick.
Thanks for the faster service.
Thanks for the faster service.
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by squirt004
Verified Customer
Verified Customer
Service Price Transparency
Jan 26, 2025 -
Tri State Nissan responded
Thank you for taking the time to leave a review! We truly appreciate your feedback, and we're happy to hear that your most recent visit was quicker than usual. We're always working to improve our service speed and efficiency, and it's great to know we met your expectations this time. We'll continue to work hard to make every visit as smooth and quick as possible. Thank you for choosing Tri-State Nissan!
Everything was on time and all set and issue was
diagnosed and resolved on spot that’s awesome. Highly recommend Tri-State Nissan Winchester.
diagnosed and resolved on spot that’s awesome. Highly recommend Tri-State Nissan Winchester.
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by munazafq
Verified Customer
Verified Customer
Service Price Transparency
Jan 23, 2025 -
Tri State Nissan responded
Thank you so much for your wonderful review! We're absolutely thrilled to hear that your experience at Tri-State Nissan in Winchester was so seamless and efficient. It’s fantastic to know that the issue was diagnosed and resolved on the spot! Our team—Kevin, Todd, Martin, Bob, Josh, and Skylar—will be excited to hear your kind words. We are truly committed to providing top-notch service and exceeding expectations, and your feedback is a true reflection of that. Thank you again for recommending us, and we look forward to serving you in the future!
excellent staff, very helpful and friendly and fast
service very affordable rates and services.
Thank you
service very affordable rates and services.
Thank you
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by mdes45
Verified Customer
Verified Customer
Service Price Transparency
Jan 01, 2025 -
Tri State Nissan responded
Thank you for your wonderful review! We're so glad to hear that you had an excellent experience with our team at Tri-State Nissan. It’s great to know that our staff, including Kevin, Todd, Martin, Bob, Josh, and Skylar, provided you with helpful, friendly, and efficient service. We always strive to make our services both fast and affordable, and your positive feedback motivates us to keep exceeding your expectations. Thank you for choosing us, and we look forward to assisting you again in the future!
They always take care of what i need.
The best part is they’re are t pushy about “added services”. They inform you of that you need help with what you ask for.
The best part is they’re are t pushy about “added services”. They inform you of that you need help with what you ask for.
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by ronBrow
Verified Customer
Verified Customer
Service Price Transparency
Jan 01, 2025 -
Tri State Nissan responded
Thank you, Ron, for your thoughtful review and for sharing your experience with Tri-State Nissan! We're thrilled to know that our team consistently takes care of your needs and that you appreciate our straightforward and non-pushy approach to service. At Tri-State Nissan, we believe in providing honest and reliable care, focusing on what matters most to you. Your satisfaction and trust mean a great deal to us, and we're always here to help with whatever you need. Thank you for choosing us, and we look forward to assisting you again in the future!
My experience at Tri-State Nissan's service department
was excellent. The staff is knowledgeable and very friendly.
was excellent. The staff is knowledgeable and very friendly.
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by bmdiggs3
Verified Customer
Verified Customer
Service Price Transparency
Dec 20, 2024 -
Tri State Nissan responded
Thank you for sharing your excellent 5-star review of Tri-State Nissan’s service department! We're delighted to hear that your experience with us was exceptional. Our knowledgeable and friendly staff, including Josh Stogdale, truly appreciates your kind words and recognition of their hard work.
Your feedback about our transparency, workmanship, and timely service means a lot to us. Thank you again for trusting Tri-State Nissan for your vehicle’s care, and we look forward to serving you again in the future. Safe travels!
Upon arrival the attendant was polite and listened to me
about my auto needs. He gave me an estimate cost and potential time for the service. When he made an error, it was immediately corrected.
about my auto needs. He gave me an estimate cost and potential time for the service. When he made an error, it was immediately corrected.
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by john.hill0
Verified Customer
Verified Customer
Service Price Transparency
Nov 25, 2024 -
Tri State Nissan responded
Thank you for sharing your experience with us! We're so glad to hear that our team provided attentive and polite service, taking the time to understand your auto needs and offering clear estimates. Mistakes can happen, but it's great to know that our team acted quickly to make things right. Your satisfaction and trust mean a lot to us, and we hope to see you again for your future service needs!
The service department was able to find the problem with
my car quickly and had me on my way in a few hours.
my car quickly and had me on my way in a few hours.
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by AMYEBRYANT
Verified Customer
Verified Customer
Service Price Transparency
Nov 20, 2024 -
Tri State Nissan responded
Thank you, Amy, for sharing your experience! We're so glad our service department could quickly diagnose the issue with your car and get you back on the road in just a few hours. Your satisfaction is our top priority, and we're thrilled we could deliver! If you need anything in the future, don't hesitate to reach out. Safe travels!
Very informative and got the parts the tires that I
wanted. Did not try to sell anything additional. Gave me the information on any upcoming services but no pressure.
wanted. Did not try to sell anything additional. Gave me the information on any upcoming services but no pressure.
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by colemans
Verified Customer
Verified Customer
Nov 08, 2024 -
Tri State Nissan responded
Thank you so much for sharing your experience with us! We're thrilled to hear that our service team at Tri-State Nissan provided you with the tires and parts you needed without any pressure to purchase additional items. It’s great to know that Martin Arellano and Josh Stogdale kept you informed about future services while respecting your preferences. We truly value your feedback and are glad that you found the experience informative and straightforward. Thank you once again for choosing Tri-State Nissan in Winchester, VA. We look forward to assisting you with any of your automotive needs in the future!
Attentive, friendly, and competent staff, quick service,
thorough explanation of service, really great waiting area!
thorough explanation of service, really great waiting area!
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by darinjbyrne
Verified Customer
Verified Customer
Service Price Transparency
Nov 08, 2024 -
Tri State Nissan responded
Thank you so much, Darin, for taking the time to share your experience with us at Tri-State Nissan in Winchester! We’re thrilled to hear that you enjoyed attentive, friendly, and competent service from our team. Todd Kerns and Josh Stogdale are valued members of our staff, and it's fantastic to know they made a positive impact on your visit.
We’re glad our quick service, transparent pricing, and thorough explanations met your expectations. We also appreciate your comments on our waiting area – we want every part of your experience to be comfortable and enjoyable!
Thank you again for your high recommendation and for choosing Tri-State Nissan for your service needs. We look forward to assisting you again in the future! Safe travels!
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