Joseph Ma
Joseph Ma at Mercedes-Benz of Arcadia
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Joseph Ma

Sales Consultant

Mercedes-Benz of Arcadia

101 N Santa Anita Ave
Arcadia, CA 91006

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5.0
9 Reviews
5.0

9 Reviews

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9 Reviews of Joseph Ma

January 14, 2025

Dealership Rating
Employee Rating

Joseph was awesome - the car however is NOT; less than 4 weeks, already has axel and major mechanical issue. We paid $175,000 for a car that has issues already! UNBELIEVABLE!!!!!!!!!!! More

by tomyu.esq
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 17, 2025

Mercedes-Benz of Arcadia responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Mark Umutyan, General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com.

November 07, 2024

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Employee Rating

The best Mercedes-Benz dealer in the San Gabriel Valley. Friendly Staff. Excellent service. Competitive price and full range products. If you are in the area and if you happen to be in the market to get a M More

by pdong888
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 08, 2024

Mercedes-Benz of Arcadia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Arcadia. Please let us know if there is anything else we can do for you; we are more than happy to help! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

October 09, 2024

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Employee Rating

Awesome they’re very professional, very patient and willing to work with the customers needs. More

by mccoy_030604
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bruce Chang, Jack Shen

Oct 13, 2024

Mercedes-Benz of Arcadia responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day. Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

December 11, 2023

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Employee Rating

Simple, transparent, efficient, no hassle, professional, excellent customer service through out the whole process. Highly recommended! More

by alexccbk2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: William Ho, Rod Kordani

Dec 13, 2023

Mercedes-Benz of Arcadia responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

August 01, 2023

Dealership Rating
Employee Rating

Great experience with a new car purchase at MB of Arcadia. Friendly team and a large selection of cars. We worked with Joseph, who was highly knowledgeable, professional and responsive. We visited se More

by Meg
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ted

March 31, 2023

Dealership Rating
Employee Rating

Sales manager tried to hard sell MB finance rate which was higher than what was available from a bank. He said MB rate is set by Federal regulators. He would not disclose lower rates on his computer until More

by Johnchaodds91801
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 03, 2023

Mercedes-Benz of Arcadia responded

Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (626) 462-3014 when you have a chance. Thank you, and we look forward to hearing from you. Antony Chandler General Manager achandler@rusnakautogroup.com (626) 462-3014 https://www.rusnakarcadia.com

August 02, 2020

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Employee Rating

Thank you the beautiful lady,Kat .This is my second time Thank you the beautiful lady,Kat .This is my second time leasing a car from there.She is very nice and professional .There is an interesting story b More

by Sunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Katrin Bassenger , Perry Dong, Sunny Wang

Aug 03, 2020

Mercedes-Benz of Arcadia responded

Thank you for the wonderful feedback! We are delighted to know that you are a loyal customer and to know that our team has always been helpful, especially Kat, Joseph, and Perry. We value your business!

May 07, 2020

Dealership Rating
Employee Rating

As a long term customer of Rusnak Arcadia, I am very appreciative of the excellent and professional service provided by Ken Lau and Joseph Ma. Thank you! More

by Charles
Recommend Dealer
Yes

Other Employees Tagged: Ken Lau

May 08, 2020

Mercedes-Benz of Arcadia responded

Charles, thank you so much for the kind words! We'll be sure to give your thanks to Ken and Joseph. Let us know if there is anything else we can assist you with.

April 25, 2020

Dealership Rating
Employee Rating

Very nice Joseph Ma was a pleasure to deal with. ......... Helpful and knowledgeable ....................... Explained everything really well. He expla More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 25, 2020

Mercedes-Benz of Arcadia responded

Thank you for the great review, John! We will be sure to thank Joseph for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again!

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