Joseph Fritz

Great service got me into the shop very quick even though I did not have an appointment I did not have an appointment More

by Rhorton Verified Customer Verified Customer

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I purchased a BMW E91 from BMW of West Chester with a dealer warranty, clean CarFax, and multiple dealer inspection reports—all claiming it was a reliable, well-maintained vehicle. I also worked there as dealer warranty, clean CarFax, and multiple dealer inspection reports—all claiming it was a reliable, well-maintained vehicle. I also worked there as a BMW Genius, so I trusted the process. Only after taking it home did it show serious drivability issues—vibrations during acceleration and a check engine light. The service department dismissed it, said “nothing’s wrong with the transmission,” and quoted me for an unrelated oxygen sensor. They changed the transfer case fluid and told me to drive it for 1,000 more miles. The issues continued, and after the warranty expired, I was suddenly told the car had “failing catalytic converters”, a “faulty torque converter”, and a “failing transmission”. When I asked for help earlier (while it was still under warranty), one manager said, “And you want me to pay for it?” I followed all maintenance protocols, asked all the right questions, and trusted the brand. Yet I was misled and left with a car I couldn’t use in the end. I wouldn’t recommend buying or servicing at this dealership. More

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Dealership does a very thorough job and has competent technicians who are very detail-oriented. Focus is on quality and giving the vehicle back to the customer in top condition. technicians who are very detail-oriented. Focus is on quality and giving the vehicle back to the customer in top condition. More

by jbrac Verified Customer Verified Customer

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Very fast and easy service was in and out in less then an hour lots of information to the customer as well hour lots of information to the customer as well More

by MICHAELKTJR Verified Customer Verified Customer

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I receive Excellent Service each and every time I bring my car for Service. I am never disappointed my car for Service. I am never disappointed More

by RSMITH60 Verified Customer Verified Customer

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She was informative and courteous Tele in the loop even though it took 10 days to get all the repair order complete. Her access was always timely, responsive and polite. She is a very good asset for your d though it took 10 days to get all the repair order complete. Her access was always timely, responsive and polite. She is a very good asset for your dealership. More

by ESTEGER Verified Customer Verified Customer

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Good customer service and inspection was outstanding because they found that I needed additional repairs thanks because they found that I needed additional repairs thanks More

by dashon1125 Verified Customer Verified Customer

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Great people. The dealership is easy to get to from where I live and always fast service. The dealership is easy to get to from where I live and always fast service. More

by FUZZYME Verified Customer Verified Customer

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Service above and beyond. That says it all and there’s no more to say. That says it all and there’s no more to say. More

by MONAPHILLIPS614@gmail.com Verified Customer Verified Customer

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Excellent Service at MINI and BMW! Thanks to Melissa and the team for a seamless visit. Thanks to Melissa and the team for a seamless visit. More

by CCAREY7 Verified Customer Verified Customer

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