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Joseph Castera
Joseph Castera at Dana Ford Lincoln

Joseph Castera | Page 42

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.8
440 Reviews
4.8

440 Reviews

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440 Reviews of Joseph Castera

May 28, 2023

Dealership Rating
Employee Rating

Service was fast and the service advisor was extremely nice. Will be coming back for my next service ! More

by colella001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 31, 2023

Dana Ford Lincoln responded

We're thrilled to hear that you enjoyed your recent visit here at Dana Ford! Thanks for giving us the opportunity to serve you - we look forward to doing so again in the future!

May 28, 2023

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Employee Rating

Everyone is always so good when I come in. Always welcoming from the moment I arrive, while I'm waiting until I leave. More

by zmateo5509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Ortiz

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May 31, 2023

Dana Ford Lincoln responded

Thank you for being a Dana Ford customer! We're grateful for your continued support and look forward to serving you again next time. Take care!

May 23, 2023

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Employee Rating

Was very pleased with the service! The staff was very accommodating, and all was done in a timely manner More

by Kristie
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Allotta , Neil Barrow

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May 25, 2023

Dana Ford Lincoln responded

Thank you for your review, Kristie! We're pleased that our team provided you with a 5-star service! We look forward to seeing you next time at Dana Ford!

May 23, 2023

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Employee Rating

Great service, they picked my vehicle up , took care of all the service needs and brought it back in tip top shape and sparkly clean .. that’s why I buy American! Go Lincoln .. Thanks Gang! Ralph P More

by tinknokr87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella , Neil Barrow, Eric Iwulski, Arianna Keegan, John Lomando

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May 25, 2023

Dana Ford Lincoln responded

Thank you for your glowing review, Ralph! We're honored that you love the brand as much as we do and look forward to seeing you next time at Dana Ford!

May 22, 2023

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Employee Rating

When your appt is made they take you right away. The place is very clean and everyone who works there is kind and professional. More

by gennarogina66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diane Creazzo, Lori Allotta , Neil Barrow

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May 22, 2023

Dana Ford Lincoln responded

Thank you for the fantastic feedback! We appreciate you trusting the Dana Ford team with your service needs and look forward to seeing you at your next visit!

May 19, 2023

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Employee Rating

My service agent Joseph Castera is very helpful and responded very quickly and friendly to my questions and requests. More

by Henry
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 23, 2023

Dana Ford Lincoln responded

Henry, we appreciate your kind words about Joseph and our team at Dana Ford! It's always great to hear how our staff positively impacts your experience. We're grateful for the opportunity to provide fast and friendly service. Thank you!

May 19, 2023

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Employee Rating

I was thrilled with the service I received they were able to complete an outstanding recall More

by rbehan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lomando

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May 22, 2023

Dana Ford Lincoln responded

We're glad we could help take care of this recall for you! Thank you for being a loyal Dana Ford customer!

May 19, 2023

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Employee Rating

Excellent customer service from everyone in the service department. I was in and out in a good time and my truck was fixed right the first time. More

by NeilShiesty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Keith Curran, Collin Romer, Jessica Barbaria, Irma Jace , Danielle Barbaria, Neil Barrow, Eric Iwulski, John Lomando

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May 23, 2023

Dana Ford Lincoln responded

Neil, we're grateful you chose the Dana Ford service team and appreciate the time you took to share your positive experience! Our team sincerely values your business and is glad to hear you had an excellent visit. Drive safely, and thank you again for choosing Dana Ford!

May 18, 2023

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Employee Rating

Service department is simply great. Colin my service advisor is particularly wonderful. Explained everything to me and made a potentially aggravating situation as pleasant as it could b More

by James.guercio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Daly, Collin Romer, Irma Jace , Michael Bachrach, Douglas Hansen

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May 19, 2023

Dana Ford Lincoln responded

We appreciate your five-star review, James. Our service team at Dana Ford is proud to hear Colin took good care of your vehicle. Thank you for choosing us!

May 12, 2023

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Employee Rating

Duper outstanding convenient and super great customer service. I have and will keep recommending this facility. They know exactly what you need More

by lucerito3198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace , Neil Barrow, Eric Iwulski, Arianna Keegan, John Lomando

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May 16, 2023

Dana Ford Lincoln responded

We're thrilled to hear about the convenient and outstanding customer experience you had at Dana Ford! Your recommendation means a lot to us and we're overjoyed to see that our team knew just what you needed! Thanks for choosing us, and hope to see you soon!

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