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Jose Zambrana
Jose Zambrana at Five Star Subaru of Grapevine
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Jose Zambrana

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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4.9
65 Reviews
4.9

65 Reviews

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65 Reviews of Jose Zambrana

February 19, 2025

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Employee Rating

The Service department has always been very responsive to my needs and performed work within the time promised which is usually very quickly. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2025

Five Star Subaru of Grapevine responded

Pam, We're delighted to hear that the Five Star Subaru Service Department consistently meets your needs and completes work promptly. Responsiveness and efficiency are top priorities for us, so your feedback is greatly appreciated. Thank you for choosing our service department. We look forward to scheduling future appointments at 817-438-1700. Best regards, Jakob Ritter, Service Director

February 18, 2025

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Employee Rating

This dealership has been great and great customer service every time I go in I get five stars service. More

by Racer x
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 18, 2025

Five Star Subaru of Grapevine responded

Racer x, Providing courteous and attentive service is a top priority at Five Star Subaru. Thank you for recognizing our efforts and sharing your positive experience. Jose and our service team welcome any additional vehicle questions at 817-438-1700. We are here for you! Take care, Jakob Ritter, Service Director

February 14, 2025

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Employee Rating

Service Department representative provided accurate estimate of charges and time needed to complete requested work. More

by Jack G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 14, 2025

Five Star Subaru of Grapevine responded

Thank you, Jack, for choosing Five Star Subaru for your vehicle care. Jose and our techs welcome questions between visits at 817-438-1700. We are here to keep you knowledgeable about your car. We appreciate you. Safe travels, Jakob Ritter, Service Director

February 14, 2025

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Always a great experience at Five Star Subaru of Grapevine. Mostly great, helpful people, clean store, More

by maril
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 15, 2025

Five Star Subaru of Grapevine responded

Maril, We're so glad to hear you consistently have a great experience at Five Star Subaru! Thank you for the positive feedback about our team and dealership We appreciate your business! Let us know when you need our vehicle advice and expertise again at 817-438-1700. Best regards, Jakob Ritter, Service Director

February 14, 2025

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Employee Rating

Always friendly and helpful! They are available to go the extra mile and check an issue I forgot about! My car is ready and waiting, when they are finished! Matt was especially n More

by Rizzo, Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack, Matthew Branch

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Feb 15, 2025

Five Star Subaru of Grapevine responded

Thank you, Debbie, for choosing Five Star Subaru. We appreciate your trust in our service team and are so glad you chose us for your automotive needs. Call us for advice or to schedule future appointments at 817-438-1700. Safe travels, Jakob Ritter, Service Director

February 04, 2025

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Very good communication and explanations. Also they are prompt and the dealership is very clean. More

by Wasson Chris 1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 04, 2025

Five Star Subaru of Grapevine responded

Chris, Communication is important at Five Star Subaru. We want our customers informed every step of the way. Between visits, should you have maintenance or repairs concerns, reach us at 817-438-1700. We are here for you! Thank you, Jakob Ritter, Service Director

January 30, 2025

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Employee Rating

Jose was very attentive and professional all the way …made it easy and convenient to pay for extra services, very likable fellow. More

by Allen F
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2025

Five Star Subaru of Grapevine responded

Thank you, Allen, for endorsing Jose and the Five Star Subaru service center. Jose and our techs are dedicated to helping our customers drive confident. Should you have additional car questions, reach us at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

January 27, 2025

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Employee Rating

Everything was very good from setting up the appointment to the intake to the exit. Just a good experience More

by Jtl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 28, 2025

Five Star Subaru of Grapevine responded

Jtl, We're so glad you had such a smooth experience at Five Star Subaru! Thank you for taking the time to share your positive feedback. We strive to provide excellent service, and it's wonderful to know we're meeting your expectations. Reach Jose and our service team at 817-438-1700. We are here to help. Best regards, Jakob Ritter, Service Director

January 24, 2025

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Employee Rating

Always satisfied when I need to take my vehicle to Five Star Subaru of Grapevine. Professional and courtesy employees. More

by maril
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 25, 2025

Five Star Subaru of Grapevine responded

Thank you, maril, for being one of our valued Five Star Subaru guests. Jose is a great source of knowledge and is available at 817-438-1700 for questions. Between visits, we welcome the chance to share vehicle knowledge. We are focused on your driving experience. Take care, Jakob Ritter, Service Director

January 22, 2025

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Employee Rating

Jose he the best customer service he does great job I want tell him thank you so much for all your help More

by ebram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2025

Five Star Subaru of Grapevine responded

Ebram, We appreciate the chance to help with your auto care at Five Star Subaru. Reach Jose or me at 817-438-1700 any time you need vehicle advice. We are here to keep you informed about your car maintenance and repairs. Thank you, Jakob Ritter, Service Director

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