Jose Perez

I purchased a used 2013 jeep wrangler from sales person. Told me I had to pay $10,000.00 for a $18k used vehicle. None of the money was used for the vehicle. I was financed by the dealer at $18k and was tol Told me I had to pay $10,000.00 for a $18k used vehicle. None of the money was used for the vehicle. I was financed by the dealer at $18k and was told that I’d have full bumper to bumper coverage if anything was wrong with the vehicle . The jeep had many issues. Roof leaked water in during rain. The engine had misfiring and over heating. I took it to the dealership shop and asked to repair and look into all the issues I stated. They told me that it would cost over $14k to fix all the issues and my warranty doesn’t cover anything after They held my vehicle for over a month and did nothing with it . I was charged $1000.00 for a rental when I was told it would be covered during the process of repairs. I have had many issues and continue to while I pay a premium monthly payment of $391 and in the past year because of the finance company. Only $1000.00 has come off the finance loan. Along with the repairs that I have come out of my pocket; a new radiator (the prior one was clogged with repair liquid already in it), a new water pump( prior one was cracked on three fans ) a malfunctioning temperature sensor (was not opening to allow the flow) : I still believe there is an issue with the head gasket I stated my first time taking it to the dealership shop. I had to replace my own roof since I was told it would cost me over $3000.00 for replacement. I replaced it myself in an hour and a half for 10percent the cost . Along with other issues that must be attended such as brakes and rotors and suspensions that was all rotted with rust. As I struggle to purchase all these parts out of pocket and maintenance to fix this. I must pay for this monthly payment so I don’t lose the vehicle that gets me to and from my personal and professional responsibility. I was also told to change my entire insurance coverage which doubled monthly to over $450.00 with 10percent coverage of my previous insurance. I am very disappointed in this company overall except for the employees behind the parts counter who have assisted in finding the exact parts I need to replace . I do not recommend anyone to ever shop with this dealership. They will steal and lie and not uphold their word really being there for the customer. Why would they. They already know I’m committed in a legal contract agreement that has put me in a financial struggle every day since I trusted them More

by MYSABAN5584 Verified Customer Verified Customer

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They took days and dint enven check my truck and i order some parts and every day they say ups is late i havent get the parts yet some parts and every day they say ups is late i havent get the parts yet More

by Maikol blanco Verified Customer Verified Customer

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Le estoy muy agradecida a Paula pues me ayudó mucho y bien rápido, a pesar de ser un día bien ocupado. bien rápido, a pesar de ser un día bien ocupado. More

by bettyd122573@gmail.com Verified Customer Verified Customer

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Yo particularmente estoy muy contento con este conseccionario porque tiene muy buena atención y hacen un excelente trabajo,,del 1 al 100 yo les doy 100 gracias conseccionario porque tiene muy buena atención y hacen un excelente trabajo,,del 1 al 100 yo les doy 100 gracias More

by HERNANDEZALBERTO47 Verified Customer Verified Customer

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Muy rapido y excelente servicio muy buena communication y buen trato y muy amable espero seguir trabajando con ustedez buen trato y muy amable espero seguir trabajando con ustedez More

by ACELERADOEXPRESS Verified Customer Verified Customer

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Very good service. Professional staff and attention. Definitely would recommend. Did not miss work because they got my car ready early in the morning. Professional staff and attention. Definitely would recommend. Did not miss work because they got my car ready early in the morning. More

by CHRISP.MESA Verified Customer Verified Customer

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Service has gotten way way better over the last year or two ! Keep it up ! two ! Keep it up ! More

by najsk888i Verified Customer Verified Customer

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Paula and the whole dealer team… the best, always go the extra mile to resilve any issues with my ram. Love to get oil change and tire rotation here because they are fast and reliable extra mile to resilve any issues with my ram. Love to get oil change and tire rotation here because they are fast and reliable More

by fcadserv Verified Customer Verified Customer

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Good service, I was there without an appointment and was attended very quickly. Everyone was so attentive and nice. attended very quickly. Everyone was so attentive and nice. More

by Jose Gonzalez Verified Customer Verified Customer

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Prompt for the customer. On point with the service and on point with the staff. On point with the service and on point with the staff. More

by kappeeler31 Verified Customer Verified Customer

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