Jorge Perez
Jorge Perez at Route 18 Chrysler Jeep Dodge Ram
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Jorge Perez

Certified Service Advisor

Route 18 Chrysler Jeep Dodge Ram

400 New Jersey 18
East Brunswick, NJ 08816

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3.0
12 Reviews
3.0

12 Reviews

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12 Reviews of Jorge Perez

March 09, 2025

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Employee Rating

just now New Total crooks. Will keep your car hostage and will bait and switch equipment out of your car to service the part the following visit. Report these losers to BBB and More

by Skhawer
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Mar 12, 2025

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for sharing your feedback. We understand your concerns regarding the repair process and want to clarify the situation. When you brought your car in, we diagnosed the issue and identified two parts that needed to be installed. You approved the repair, pre-paid for the parts, and picked up your car. After a week or so, you contacted us and declined the repairs, requesting a refund and to return the parts. As part of our standard policy, we typically charge a restocking fee for returned parts. However, we made an exception in your case and did not charge this fee. Instead, we did charge for the diagnostic time, which totaled $200, along with a $14 charge for a fuse we installed. We believe this approach is fair and reflects the work and time invested in diagnosing your vehicle. We strive to provide excellent customer service, and we appreciate your understanding in this matter. If you have any further questions or concerns, please don't hesitate to reach out.

February 10, 2025

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Easy to get to -very clean - staff is superb! Service is great - sales is terrific- More

by seadolphin34
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Recommend Dealer
Yes
Feb 14, 2025

Route 18 Chrysler Jeep Dodge Ram responded

Thank you so much for your positive feedback and 5-star review! We're thrilled to hear that you had a great experience with our team and enjoyed the service and cleanliness. We appreciate your kind words and look forward to seeing you again soon!

January 22, 2025

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Very professional staff, friendly and helpful. I have been doing business with Bryt for almost 10 years, she is the best! More

by ericsnsn
Sales Price Transparency
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Recommend Dealer
Yes
Jan 22, 2025

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for sharing your feedback and for the 5-star review Eric! These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. We appreciate your loyalty and please don't hesitate to let us know if we can do anything else for you!

October 10, 2024

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The dealership is fantastic. Everyone involved was really helpful and quick. I would highly recommend them More

by pvaccari1593
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Oct 10, 2024

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for the fantastic review! We're so glad to hear that our team was helpful and quick in assisting you. Your recommendation means a lot to us, and we appreciate your support. We look forward to serving you again in the future!

June 18, 2024

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Exceptional service with completing my vehicles oil change & tire rotation in a quick and timely manner. More

by jerfields
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Recommend Dealer
Yes
Jun 19, 2024

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service team. We look forward to serving you again!

April 17, 2024

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I bought my Jeep from this establishment, the salesperson, Jason, was very nice, not pushy, very professional and went out of his way to help. The service department I am not too happy with them More

by Slim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Henry, Jason Lomelino, Kevin Mullan , Michael Nabinger, Christian C. needs customer service skills

Apr 17, 2024

Route 18 Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to share this experience. We apologize for the negative service experience that you have encountered and would like to discuss this matter further. Please give me a call at your earliest convenience. I look forward to hearing back. Thanks, Christopher Lardieri Service and Parts Director Route 18 CDJR 732-387-2601

March 23, 2024

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I had worst experience in this dealership for my Jeep service.I wish I could give 0 stars. I dropped off my Grand Cherokee 4XE on a Thursday 9 am and I was told it will take days to fix(I had 4WD and 2 More

by Sas2106
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Lardieri

Mar 23, 2024

Route 18 Chrysler Jeep Dodge Ram responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at 732-314-7397 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

December 05, 2023

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Great service because of the polite, courteous, professional employees that work there. I'm very happy that I purchased my Jeep Renegade there. I've never had to wait for service (even without an a More

by maryaclarke
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chris Lardieri, Jeffrey Henry, Kevin Mullan , Michael Nabinger, Christopher Toth

Dec 06, 2023

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

November 18, 2023

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The service department horrible! ! This department never gives a loaner. I have had my car in a few times for service one time it was there for months and I revieved no car. Today I a More

by Dmatheos7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Denise was terrific though

Nov 20, 2023

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to bring this review to our attention. We are sorry to hear of your negative experience and would like to further discuss your experience in more detail. At a moment of your convenience, please give me a call directly. I look forward to hearing from you. Kind regards, Christopher Lardieri Service and Parts Director 732-387-2601

August 23, 2023

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Absolutely brutal service experience filled with lies. My 4th car through this dealership and received Zero customer service. Our car was at service for 3 months! It took 5 weeks before the problem was di More

by plattarulo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Lardieri , Tara - no memory and flat out lies about status

Aug 23, 2023

plattarulo responded

I did receive a follow up call from Chris. We had an honest discussion which was appreciated and I may be willing to give the team a second chance in the future. Thank you for the call

Aug 24, 2023

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to bring this review to our attention. I know we already spoke on the phone regarding this situation, however I would like to apologize again. Please feel free to reach out at any time to discuss further. Kind regards, Christopher Lardieri Service and Parts Director 732-387-2601”

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